Skip to main content
Beginning of main content

"Close to the mall and airport, the hotel is old need some renovation " More

By a verified traveller on Mon 24 Feb 2020

Enter dates to see availability

Hotel Description

4-star hotel near Embassy of Japan

City center stay

With a stay at this Barangay 76 hotel, you'll be within half a mile (1 km) of Embassy of Japan and 2 miles (3 km) of SM Mall of Asia. City of Dreams Manila and Manila Bay are also within 2 miles (3 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 12 conference rooms, business center, and free valet parking. Enjoy the fitness center and perks like free self parking and a free shopping center shuttle.

Free WiFi, refrigerators

The 450 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like bathrobes and slippers. Other amenities include 24-hour room service, refrigerators, and free newspapers.

Superior Room Twin Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
C$87* Per night/room 4 May - 5 May

Club Room Twin Beds, Club Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room King Bed, Club Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Twin Beds, Club Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Suite King Bed, Club Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Heritage Hotel Manila ratings based on 32 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Heritage Hotel Manila

Everyone (10) Couples (2) Family (6)
2 out of 5
pros: location and staff are nice Cons: By far the dirtiest hotel I’ve ever been to. The owners of this place should do major renovations in the rooms. The carpet is so dirty.. tha bathrooms look dirty . I felt uncomfortable using the room and bathroom . It’s gross! Won’t be going back!

Posted by on 24 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

25 Apr. 2019 by Ellie

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us and for your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

2 out of 5
Nice but small swimming pool good breakfast buffet and very pleasant staff. Administrative policy sucks we were charged 1,000 pesos for making a few phone calls one of which involved are cell phone and we were charged unknowingly without being informed $1 per minute. We were told there was a free mini bar the first night but what they meant by mini bar with tea and pop no alcohol. The room cost us approximately 100 dollars canadian grenade and was called the deluxe room since i upgraded from a regular room the room itself was aged and dirty the carpet was filthy and needed to be replaced the bathtub was full of dirt scum, and the walls filthy and needed to be repainted. If this is a deluxe room i would hate to see the bargain room.

Posted by on 23 Feb. 2019

Was this review helpful to you?
Comment from Hotel Management

27 Feb. 2019 by Ellie

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

4 out of 5
Close to the mall and airport, the hotel is old need some renovation

Posted by on 24 Feb. 2020

Was this review helpful to you?
Comment from Hotel Management

24 Feb. 2020 by Ellie

Dear Maria, Thank you for taking the time to write to us and share your feedback. We will continue to give great service to all our guests. I hope to welcome you again in the future. Sincerely, Farid Schoucair General Manager

4 out of 5
Furniture in the room was outdated needing more contemporary look. Headboard was outdated too otherwise overall everything was great.

Posted by on 29 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

30 Jan. 2020 by Aida

Dear Valued Guest, Thank you for taking the time to write to us and share your feedback. I am glad to know that you had a great time stay at our hotel. We are pleased to let you know that we will be doing refurbishments for this year. I hope to welcome you again in the future to serve you even better. Sincerely, Farid Schoucair General Manager

1 out of 5
Did not have room and I had confirmation #. Two nights not credited. Oddly Sunday night and Tuesday night. I have stayed in this Hotel for the past seven years several times a year … because of short sightedness with no resolution this will be my last stay.

Posted by on 24 Oct. 2019

Was this review helpful to you?
Comment from Hotel Management

25 Oct. 2019 by Ellie

Dear Valued Guest, Thank you for taking the time to convey your comments regarding your stay with us. Your willingness to share your thoughts is genuinely appreciated. It is with deep regret to learn about the shortfalls you have experienced with some of our products and services. I would like to apologize for any inconvenience or negative impression that this might have caused you. The Heritage Hotel Manila is committed to providing our guests with high-quality products and services, and we sincerely regret that we did not meet our goal in this instance. Please rest assured that we have taken note of all your valuable comments, and that proper action has been taken to address the areas of concern. Please know that your patronage and continued support is very important to us. With Kind Regards, The Management The Heritage Hotel Manila

5 out of 5
Very friendly and helpful staff and free shuttle to MOA

Posted by on 24 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

25 Sep. 2019 by Jona Dionela-Santos Front Office Manager

Dear Valued Guest, Thank you very much for taking the time to convey your comments regarding your stay with us. Your willingness to share your thoughts is genuinely appreciated. Your candid feedback is very much appreciated and valuable to us. Please rest assured that will continue to strive to provide impeccable service. With Kind Regards

4 out of 5
The heritage is a relaxing refuge from the hot weather and chaos outside. The air conditioner works great and the rooms are nice and comfortable. Hot showers too, always hot. Toilets that flush. Downside: You have to wait until 2pm to check into your room. How sad. I landed at 4 am. The front desk got me in there at 12 noon but still, that's a long time to be waiting. The mini bar and snacks are outrageously priced. Thier shuttle from the airport to the hotel is over 1,000 pesos. That's bad, it should be dam near free. I got a cab and I was shock when the cab charged me 1,700 pesos! Ridiculous.

Posted by on 16 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

18 Sep. 2019 by Ellie

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Noted on your comments and we are now working to address it properly. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

5 out of 5
Courteous and helpful staff. Excellent place to stay. Also a little bit cheaper through TRAVELOCITY.

Posted by on 13 Jul. 2019

Was this review helpful to you?
Comment from Hotel Management

17 Jul. 2019 by Ed

Dear Valued Guest! It is with great honor to receive such wonderful feedback and commendation from you during your most recent stay! It is through this we keep our team stay motivated and deliver our best customer service at all times! Thank you and hope to welcome you back personally on your next visit! Best regards, Eduardo Dela Cerna Duty manager

5 out of 5
excellent stay at The Heritage Hotel Manila. I would stay there again.

Posted by on 10 May 2019

Was this review helpful to you?
Comment from Hotel Management

12 May 2019 by Ed

Dear Valued Guest, We are very happy to knew you enjoyed your stay with us during your recent stay here at The Heritage Hotel manila! It is with great honor to have you as our guest and be given a perfect ratings! We hope we could welcome you in person on your next stay with us personally! Best regards, Ed Dela Cerna Duty Manager

5 out of 5
Location is very close to airport, mall and place to eat.

Posted by on 21 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

25 Apr. 2019 by Ellie

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Property Features

The Heritage Hotel Manila offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 8095 square feet (752 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Heritage Hotel Manila. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Pasay hotel is smoke free.

  • 450 guestrooms or units
  • 9 levels
  • 8095 sq ft of conference space
  • 752 sq m of conference space
  • Built in 1994
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Manila (MNL-Ninoy Aquino Intl.) (5.5 km / 3.4 mi)
  • Train station: Manila Buenidia Station (3.8 km / 2.4 mi)
  • Metro station: Baclaran LRT Station (0.8 km / 0.5 mi)
  • Property shuttles: Free shopping center shuttle; airport pick-up
  • Parking: Free valet parking and self parking

Room Amenities

The Heritage Hotel Manila offers 450 air-conditioned accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Electric kettle
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Riviera Cafe - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Lobby Lounge - This lobby lounge serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Swedish massage
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Heritage Hotel Manila

Policies

Most visitors to the Philippines receive a 21-day visa upon arrival, however it is essential to check with the nearest Philippine consulate regarding visas for each particular nationality.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

  • One child stays free
  • Security system
  • UnionPay
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Cash or credit card deposit required
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: PHP 3000 per accommodation, per stay for guests staying between 1 January - 31 December

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PHP 877 for adults and PHP 207 for children (approximately)
  • Airport shuttle fee: PHP 1150 per vehicle (maximum occupancy 3)
  • Early check-in fee: PHP 3000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Hotel Manila
  • Heritage Hotel Manila Pasay
  • Heritage Manila
  • Heritage Manila Hotel
  • Heritage Manila Pasay
  • Hotel Heritage Manila
  • Manila Heritage
  • Manila Heritage Hotel
  • Manila Hotel Heritage
  • Heritage Hotel Pasay
  • The Heritage Hotel Manila Pasay, Metro Manila, Philippines
  • The Heritage Hotel Manila Pasay Metro Philippines
  • The Heritage Manila Pasay
  • The Heritage Hotel Manila Hotel
  • The Heritage Hotel Manila Pasay
  • The Heritage Hotel Manila Hotel Pasay

You should know

  • The Heritage Hotel Manila offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
url importing https://www.travelocity.ca/Manila-Hotels-The-Heritage-Hotel-Manila.h17999-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.