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"I went last month along with other 5 girlfriends. Due to the safety concerns issued to travelers, we were a tad concern but once in the hotel we felt
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Your stay at this Zona Dorada resort places you within 3 miles (5 km) of Mazatlan Aquarium and Playa Norte. Also, Playa Brujas is within half a mile (1 km) and Punta Camaron Beach is within 2 miles (3 km).
Poolside dining
This smoke-free resort includes 3 restaurants, an outdoor pool, and a spa tub. There's fun for all ages with a children's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the fitness center and perks like a free area shuttle.
WiFi, balconies
In addition to flat-screen TVs with cable channels, the 294 guestrooms offer WiFi and balconies. Room service, coffee/tea makers, and ceiling fans are also available.
El Cid El Moro Beach Hotel ratings based on 14 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition2.0 out of 5.0
Guest reviews for El Cid El Moro Beach Hotel
Everyone (2)
2 out of 5
We just came back from our trip..February 6th,
Pros:The food and the staff were great. The pool was also very large and nice.
Cons:The management should listen to their guests or else they may write a bad review!
Location:Good location, nice beach. Short ride to historic Mazatlan, which is a must see.
This is my first review that I've ever written. We just came back from our stay at this hotel. First, I must say the staff at the pool and restaurants were excellent, very attentive and always friendly. The staff at the lobby, not very friendly or helpful. We requested another room because ours was adjoining, well the door to the other room was so thin,it sounded like the neighbors were staying with us. They would come home late and we would have to listen to them party etc...we when requested another room, we were told "we reserve our good rooms for our members and maybe if you sign up for the timeshare we will switch your room". (told to us by the manager of the hotel) Why would I sign up for a time share, when this is how you treat a guest. Our tub did not work, the water ran really hot and really cold in the shower. You have to pay for WIFI, if you want a crib, you pay for that, don't leave dishes in the sink or you will be charged for that as well. I felt all they wanted was to sell us a timeshare and if you weren't a member you were second class. I wouldn't come back to this hotel.
Posted by Stacy, from Maryland on 8 Feb. 2016
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1 out of 5
Worst place I have stayed at in Mexico.
Pros:The people at the front desk. The agreed we were mistreated by management.
Cons:Not blame one person for another's action.
Location:Wasn't interested in anything other than photographing at the hotel which we were not allowed to do.
Paid for 1 day, used room for 3 hours, was not allowed to take any photos which is the ONLY reason we went there.
Posted by joe, from california on 15 Nov. 2015
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4 out of 5
Great service!
I went last month along with other 5 girlfriends. Due to the safety concerns issued to travelers, we were a tad concern but once in the hotel we felt very safe. The service was excellent by the waiters in the pool and the restaurant. We loved the service at the La Cascada. The hotel is not a 5star hotel but it has what you need. We had several plumbing issues with the bathroom. There is no free wifi. There is a lot of national travelers and as an international travel you don't receive exceptional customer service you get in other resorts. We were surprised that they account for beach towels at the pool. You get charged if you don't return it. But overall, the service made a great experience for my friends and I. The pool staff and restaurant staff took great care of us. (It made up for the front desk, maintenance and management overall).
Posted by Aannonymuss on 18 May 2013
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5 out of 5
Great value for the money.
Pros:Close restaurants, great location
Cons:No free Internet
This is a very high quality hotel in a great location of Mazatlan. The staff is friendly and very efficient. The pool is outstanding, and the restaurants are top notch. My brother and I stay here every year on our yearly fishing excurision and will continue to do so.
Posted by FishingisFirst, from Long Beach, CA, USA on 11 Jun. 2012
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2 out of 5
Incompetant Staff Throughout!
The all-inclusive package is such a rip off. There's great food throughout the entire city and even with taxi service, there's no way you can spend $* per day per person for food and drinks and entertainment in Mazatlan. I found the majority of the staff absolutely incompetant at their jobs and for a hotel only 20 years old, the deffered maintainence is obvious. I stayed for two weeks and had numerous issues throughout my entire stay. They love to say they're sorry for your inconvenience but actually doing something about it, that's another thing. I wouldn't stay at this hotel. The beds are rock hard, the showers and tubs are all broken or don't work properly. Try the Mariana or just go to the El Cid in Cancun which is a great experience and location. There's just much better places to stay in Mazatlan. I never got to actually relax the whole time I was here because the hotel just has a "Lord of the Flies" mentality. Save your money and stay somewhere else or at least, DO NOT BUY the all-inclusive!
Posted by a verified traveller on 31 Dec. 2010
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5 out of 5
Great all-inclusive at El Cid Moro Beach
This was our second stay at El Cid and we went with the Elite all-inclusive. Although pretty expensive it makes life so much easier since you don't have to carry money around. The staff was absolutely excellent. We ate almost every meal at La Concha, and with the exception of one evening when they were having a special event, all food and service was terrific. We had two 15-year-old girls who loved the beach and the pools and especially enjoyed being pampered by having drinks and snacks delivered right to them anytime they wanted. A very safe and clean atmosphere for having your kids with you. I highly recommend.
One precaution, my husband who loves the ocean, was stung by some type of poisonous fish which required a visit to the doctor and five shots. The sting is very rare with tourists, but is extremely painful. Just be careful in the water since there are also jelly fish and other small stinging animals.
Posted by a verified traveller on 11 Jan. 2010
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4 out of 5
loved it
service was great, room nice, shower not so great, but we had a lot of fun!!! would go back in a heartbeat!! lots of pools and the swim up bar was awesome gotta try the sushi restaurant!!! when we were there they kept it a secret and then we found it!!! AMAZING!!
Posted by a verified traveller on 31 Jan. 2009
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3 out of 5
Ok but would not go back.
the hotel is showing its age. Needs refurbishing. Would probably stay at El Cid Beach as it is right next door and a newer facility. Hot water was spotty at best. Probably would not go back to MZT. Beach full of vendors that were pushy.
Posted by a verified traveller on 27 Jan. 2009
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5 out of 5
Excellent Service!
Excellent Service with friendly attitude! Room on the 25TH floor was "perfect"
Posted by a verified traveller on 24 Jun. 2008
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5 out of 5
wonderful experience
This resort is big, clean and the service we ever had, amazing! Everybody is very friendly, spectacular view, great food and drinks, we will go back!!! we had a great vacation!
Activities/services from independent operators not included
Onsite live performances included
Room service not included
All land activities, and recreational facilities and equipment included
Property Features
El Cid El Moro Beach Hotel offers its guests an outdoor pool, a children's pool, a spa tub, and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Public spaces have WiFi for a fee. You'll find a business center on site. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly El Cid El Moro Beach Hotel. Parking is available for a fee. This 3.5-star Mazatlan resort is smoke free.
294 guestrooms or units
28 levels
3 dining venues
Bar by the pool
Swim-up bar
Bar or lounge
Coffee shop
Kid's club (surcharge)
Supervised kid's activities (surcharge)
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Outdoor pool
Children's pool
Free area shuttle
Laundry facilities
In-room childcare (surcharge)
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
WiFi (surcharge)
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) (35.2 km / 21.9 mi)
Property shuttles: Free area shuttle; airport shuttle
Parking: Valet parking and self parking available for a surcharge
Room Amenities
El Cid El Moro Beach Hotel offers 294 accommodations with safes and coffee/tea makers. Rooms open to balconies. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.
Private balcony
In-room dining
Flat-screen television
Cable channels
Coffee maker
Shower
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board available
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
La Concha - Overlooking the ocean, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting).
La Conchita - This poolside bar serves light fare only.
Room service is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 11:30 PM
Minimum check-in age is: 21
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for MXN 150.0 per night.
Cribs (infant beds) are available for MXN 150.0 per night.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Gap period enforced between guest stays 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: MXN 200 per day (rates may vary)
Fee for wireless Internet in public areas: MXN 200 per day (rates may vary)
Self parking fee: MXN 50 per day
Valet parking fee: MXN 50 per day
Crib (infant bed) fee: MXN 150.0 per night
Rollaway bed fee: MXN 150.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
