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5-star luxury hotel near Well of Zamzam, connected to a shopping center
Central Makkah getaway
At this Al Hajlah hotel, you'll be within a 5-minute walk of Well of Zamzam and Great Mosque of Makkah. Abraj Al-Bait Towers and Kaaba are also within half a mile (1 km).
Multiple dining options
This hotel features 2 restaurants and a rooftop terrace. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Free parking, a coffee shop, and limo/town car service are also offered.
Al Marwa Rayhaan by Rotana ratings based on 2 Verified Reviews
Review Summary
1.5
out of 5
1.5 out of 5.0
Room cleanliness1.0 out of 5.0
Service & staff2.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition1.5 out of 5.0
Guest reviews for Al Marwa Rayhaan by Rotana
Couples (1)Family (1)
1 out of 5
The property was not clean, the cleaners did their best to clean but the linenes and pillows were beyond a disaster. I had to request the room to be vaccumed when i arrived , it was very dirty and the beds did not have fresh linens . The hotel is deignated non-smoking but the odor of smokers was very apparent in the rooms. Had to change rooms twice to find a clean one and that was a disaster
The ventillation is soooo bad that I had to walk out in the middle of the night a couple of times to get fresh air
The overall hotel hygiene needs re-vamping as i do not recommend anuone to stay there in the state it is in now
The breakfast bar had good food but the staff need to control hiw low hygiene individuals behave around the food bar …. The behaviour is disgusting!!!!
Face masks and plastic gloves shiuld be worn by all patrons to limit ill behaviour and protect others ftom getting their germs
The staff were cordial but that by itself does not make a good stay
Do Not Book it !!!!
Posted by Manal on 13 Jan. 2024
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Comment from Hotel Management
14 Jan. 2024
by Hussein Alkurdi.
Dear Ms. Manal, We are truly pleased to receive your kind comment. Thank you for the time you gave us to share your experience with us during a good time at Al Marwa Rayhaan Rotana Hotel - Makkah. Your comments are very much appreciated and will be taken into consideration and we will work to correct what happened. We do not apologize for any inconvenience you experience and take the necessary measures to address it. We were pleased with your visit and we hope to welcome you again so that we can serve you and grant you good wishes.Hussein Al-Kurdi.General Director
2 out of 5
The Saudi staff at the front desk are excellent and very curtious, the cleaniing staff are also very curtious but only if they know how to communicate…. There is a big language barrier and the staff seem raw at customer service … they lack proper training.
The towels and specifically the linens and bed pillows were not clean even when they changed them the exchange were also not clean …. So so grose to sleep with n someonle else’s stincky sweat and ofor … uuugh
Its a non smoking hotel but i could smell the stincky smoke odor while i was in my room and that irritated my lungs as I have allergies
The food bar is amazing but the guests that don’t have good hygiene made it grose - licking of the fingers while serving their food , sneezing while standing at the food bar without covering or blowing their nose while getting their food —— so so grose …And the staff do not mention anything —- very bad hygiene place …. I was happy to leave !!!! And will never again book at this location
Posted by Manal on 8 Jan. 2024
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Comment from Hotel Management
8 Jan. 2024
by Hussein Alkurdi.
Dear Ms. Manal,Thank you for your feedback on your recent stay at Al Marwa Rayhaan by Rotana. We are delighted to hear that you had an enjoyable with our team members . We apologize for any inconvenience regarding the Serviece. Your valued feedback will share with all concerned departments. please accept our apology for any inconvenience and we hope to welcome you again to serve you better.Hussein AlkurdiGeneral Manager.
There are 2 restaurants on site, along with a coffee shop/café. Public spaces have free WiFi. Business amenities include a business center, coworking spaces, and limo/town car service. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Al Marwa Rayhaan by Rotana. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property. This 5-star Makkah hotel is smoke free.
Parking: Free valet parking; self parking available for a surcharge
Room Amenities
Al Marwa Rayhaan by Rotana offers 503 air-conditioned accommodations with fireplaces and minibars. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Makkah hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Fireplace
Sitting area
Minibar
In-room dining (24 hours)
Flat-screen television
Satellite channels
Refrigerator
Coffee maker
Shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Massage in room (surcharge)
Hair dryer
Laptop safe
Slippers
Toiletries (free)
Telephone
Iron and ironing board available
Desk
Blackout drapes
Sound-insulated rooms
Air conditioning
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Wardrobe or closet
Toothbrush and toothpaste
Food & Drink
For a fee, guests can enjoy English breakfast daily from 6 AM to 10:30 AM.
Al Bayt - This diner specializes in international cuisine and serves breakfast, lunch, and dinner.
Al Dyafa - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Al Shorfa - This buffet restaurant specializes in international cuisine and serves dinner only. Open daily.
Hala Cafe - This café specializes in international cuisine and serves light fare only. Open 24 hours. Open daily.
Late night fare is available from 24-hour room service.
Hotel Policies
Check-in
Check-in time starts at noon
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Al Marwa Rayhaan by Rotana offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Check-out
Check-out by 1:00 PM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for SAR 150.0 per night.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Al Marwa Rayhaan by Rotana
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
Children stay free
Parking height restrictions apply
Service animals not allowed
Number of children who can stay free - 2
Debit cards
Events/parties not allowed
Staffed front desk
Carbon monoxide detector
Smoke detector
Car not required
Long-term renters welcome
Children stay free 12
Credit card pre-authorization
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
gap period enforced between guest stays 72 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities onsite
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Food service has been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for English breakfast: approximately SAR 100 for adults and SAR 25 for children
Airport shuttle fee: SAR 300 per person (one-way)
Self parking fee: SAR 250 per day
Early check-in is available for a fee (subject to availability)
Rollaway bed fee: SAR 150.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Al Marwa Makkah
Al Marwa Rayhaan Rotana Makkah Hotel Mecca
Al Marwa Rayhaan Rotana Makkah Mecca
Marwa Al Rayhaan Makkah
Marwa Rayhaan Makkah
Marwa Rayhaan Rotana Makkah
Marwa Rotana
Marwa Rotana Makkah
Rotana Makkah
Rotana Marwa Makkah
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca
Al Marwa Rayhaan Rotana Hotel Mecca
Al Marwa Rayhaan Rotana Hotel
Al Marwa Rayhaan Rotana Mecca
Al Marwa Rayhaan Rotana
Al Marwa Rayhaan by Rotana Hotel
Al Marwa Rayhaan by Rotana Makkah
Al Marwa Rayhaan by Rotana Hotel Makkah
You should know
Only Muslims can go into the holy cities of Mecca and Medina.
In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
Couples who want to share a room are obligated to provide proof of marriage.
Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
Alcohol isn't served or allowed at Al Marwa Rayhaan by Rotana.
Set meals are served in guestrooms only (no menus or public dining).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
