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Makkah Clock Royal Tower, A Fairmont Hotel

5.0 star property
5-star luxury hotel near Great Mosque of Makkah, connected to a shopping center

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Photo gallery for Makkah Clock Royal Tower, A Fairmont Hotel

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe
Property video
Junior Suite, 1 King Bed (Kaaba) | Living area
32-inch LCD TV with satellite channels, TV
Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
King Abdul Aziz Endownment, Abraj Al Bait Complex PO Box 762, Makkah, 21955
  • Place, Great Mosque of Makkah
    ‪3 min walk‬
  • Place, The Clock Towers
    ‪3 min walk‬
  • Place, Kaaba
    ‪6 min walk‬

Room options

View all photos for Signature Suite, 2 Bedrooms (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Signature Suite, 2 Bedrooms (Kaaba)

10.0 out of 10
Exceptional
(4 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed (Haram)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Deluxe Twin Room, 2 Twin Beds (Haram)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Fairmont Gold, Twin Room, 2 Twin Beds, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Twin Beds, City View

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont, Room, 1 King Bed, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont, Room, 1 King Bed, City View

8.4 out of 10
Very good
(24 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Triple Room, 3 Twin Beds, City View

Triple Room, 3 Single Beds, City View

Triple Room, 3 Twin Beds, City View

8.4 out of 10
Very good
(37 reviews)
  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Fairmont, Twin Room, 2 Twin Beds, City View

Fairmont, Twin Room, 2 Single Beds, City View | Reception

Fairmont, Twin Room, 2 Twin Beds, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont, Twin Room, Accessible, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont, Twin Room, Accessible, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont Gold, Junior Suite, City View

Fairmont Gold, Junior Suite, City View

Fairmont Gold, Junior Suite, City View

  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Junior Suite, 1 King Bed (Kaaba)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential suite Kaaba View

Presidential suite Kaaba View

Presidential suite Kaaba View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Residential Suite Quad Haram Multiple Beds

Residential Suite Quad Haram Multiple Beds

Residential Suite Quad Haram Multiple Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 4 Twin Beds

View all photos for Suite, 1 King Bed (Residential - Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 1 King Bed (Residential - Kaaba)

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Twin Beds, City View (Residential)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 2 Twin Beds, City View (Residential)

  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 2 Twin Beds (Residential - Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 2 Twin Beds (Residential - Haram)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 2 Twin Beds (Residential - Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 2 Twin Beds (Residential - Kaaba)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Signature Twin Room, 2 Twin Beds (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Signature Twin Room, 2 Twin Beds (Kaaba)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Studio, 2 Twin Beds (Haram)

Studio, 2 Single Beds (Haram)

Studio, 2 Twin Beds (Haram)

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Twin Beds (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Studio, 2 Twin Beds (Kaaba)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Twin Beds, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Studio, 2 Twin Beds, City View

7.6 out of 10
Good
(11 reviews)
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Signature Suite, 2 Bedrooms Haram View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Signature Suite, 2 Bedrooms Haram View

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fairmont Gold, Junior Suite, Kaaba View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Junior Suite, Kaaba View

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Signature Suite, Haram View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Signature Suite, Haram View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fairmont Gold, Signature Suite, Kaaba View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Signature Suite, Kaaba View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fairmont Gold, Twin Room, 2 Twin Beds, Haram View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Twin Beds, Haram View

  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont Gold, Twin Room, 2 Twin Beds

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont Gold, Junior Suite, Haram

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Junior Suite, Haram

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Haram

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Junior Suite, Haram

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Residential Suite Haram

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Residential Suite Haram

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Fairmont Gold, Executive Suite, 1 King Bed with Sofa bed, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Executive Suite, 1 King Bed with Sofa bed, City View

  • City view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Suite, Multiple Beds

Royal Suite, Multiple Beds

Royal Suite, Multiple Beds

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Duplex, 2 Bedrooms (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Duplex, 2 Bedrooms (Haram)

  • Sleeps 6
  • 1 Double Bed

View all photos for Grand Suite, 1 King Bed with Sofa bed (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Grand Suite, 1 King Bed with Sofa bed (Kaaba)

  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Duplex (Suite Twin Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Duplex (Suite Twin Kaaba)

  • Sleeps 4
  • 2 King Beds

About the area

Makkah

Central Makkah getaway .Within a 10-minute walk of this Makkah City Center hotel, you'll find Great Mosque of Makkah and The Clock Towers. Kaaba and Well of Zamzam are also within half a mile (1 km).

What's nearby

  • Great Mosque of Makkah - 3 min walk - 0.3 km
  • The Clock Towers - 3 min walk - 0.3 km
  • King Fahad Gate - 5 min walk - 0.4 km
  • Kaaba - 6 min walk - 0.5 km
  • Well of Zamzam - 8 min walk - 0.7 km

Getting around

  • Makkah Station - 19 min drive
  • King Abdulaziz Intl. Airport (JED) - 79 min drive

Restaurants

  • ‪Brew92 - ‬3 min walk
  • ‪Swiss Express - ‬8 min walk
  • ‪Almsharf Lounge - ‬8 min walk
  • ‪Mado مادو - ‬3 min walk
  • ‪Al Khaırat Restaurant - ‬1 min drive

About this property

Makkah Clock Royal Tower, A Fairmont Hotel

5-star luxury hotel near Great Mosque of Makkah, connected to a shopping center
There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. A computer station is on site and WiFi is free in public spaces. A business center, 10 meeting rooms, and limo/town car service are available. Event space at this hotel measures 23379 square feet (2172 square meters) and includes a conference center. A health club, spa services, and a library are also featured at the luxury Makkah Clock Royal Tower, A Fairmont Hotel. The hotel can provide concierge services and wedding services.

Smoking is allowed in designated areas at this Art Deco Makkah hotel.

  • 1 building
  • 1650 guestrooms or units
  • 60 levels
  • 10 dining venues
  • Meeting rooms
  • 23379 sq ft of conference space
  • 2172 sq m of conference space
  • Built in 2008
  • Deli
  • Kid's club (free)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
Makkah Clock Royal Tower, A Fairmont Hotel offers 1650 accommodations with minibars and laptop-compatible safes. These individually decorated and furnished accommodations have separate sitting areas. Beds feature Select Comfort mattresses. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Makkah hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including reflexology.

Similar properties

Buffet
Swissôtel Makkah
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 1,006 reviews
The price is CA $320
CA $386 total
includes taxes & fees
Jan 12 - Jan 13, 2026
Swissôtel Makkah

Property amenities

Family friendly

  • Children's games
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: SAR 140 for adults and SAR 70 for children
  • 10 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Art gallery
  • Designer stores
  • Free children's club
  • Health club
  • Library
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 32-inch LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
During Ramadan the property serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Makkah Clock Royal Tower, A Fairmont Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 250.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 140 for adults and SAR 70 for children
  • Fee for in-room wireless internet: SAR 0 per day (rates may vary)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: SAR 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property Registration Number 10007336

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Makkah Clock Royal Tower, A Fairmont Hotel.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Clock Royal Tower Fairmont Hotel
Fairmont Hotel Clock Tower Makkah
Makkah Clock Royal Tower Fairmont Hotel Mecca
Makkah Clock Royal Tower Fairmont Mecca
Makkah Clock Tower Fairmont Hotel
Makkah Royal Clock Tower Fairmont Hotel
Makkah Royal Tower
Royal Clock Tower Makkah Fairmont Hotel
Fairmont Makkah Clock Royal Tower
Makkah Clock Royal Tower A Fairmont Hotel
Makkah Clock Royal Tower, A Fairmont Hotel Hotel
Makkah Clock Royal Tower, A Fairmont Hotel Makkah
Makkah Clock Royal Tower, A Fairmont Hotel Hotel Makkah

Makkah Clock Royal Tower, A Fairmont Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 688 out of 1008 reviews
Rating 8 - Good. 141 out of 1008 reviews
Rating 6 - Okay. 80 out of 1008 reviews
Rating 4 - Poor. 33 out of 1008 reviews
Rating 2 - Terrible. 66 out of 1008 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
The best breakfast
Stayed 4 nights in Sep 2025

10/10 Excellent

Asma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed in a suite with one king bed and two twin beds from September 21 to September 25, 2025. The staff was very professional and friendly. This is, without a doubt, the best hotel in the world, offering five-star service. They truly make you feel like part of the family. If you are going for Umrah with your family, I highly recommend this hotel. From the front desk staff to room service and breakfast, everything is top-notch. I wish I could rate them more than five stars because they truly deserve it.
Stayed 4 nights in Sep 2025

10/10 Excellent

Abdullah

Stayed 6 nights in Sep 2025

10/10 Excellent

Abdullahi Aminu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything is good
Stayed 6 nights in Sep 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pure Excellence and Luxury is what you will receive from this hotel and staff.
Stayed 3 nights in Sep 2025

10/10 Excellent

Irfan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay in Mecca- the proximity to the Haram is unmatched
Stayed 4 nights in Sep 2025

10/10 Excellent

Syed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to live !!!
Stayed 4 nights in Sep 2025

10/10 Excellent

Noor

Stayed 3 nights in Sep 2025

10/10 Excellent

Masood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Krisztina Rahel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Saeeda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good accommodations

Steps away from haram, very convenient for umrah. Bathroom needs to be updated, showing wear and tear and magnifying mirror was broken.
Stayed 2 nights in Sep 2025

10/10 Excellent

Buhari

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful
Stayed 6 nights in Sep 2025

10/10 Excellent

Saamia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel with exceptional service
Stayed 1 night in Sep 2025

10/10 Excellent

Saamia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with amazing service. Highly recommend.
Stayed 1 night in Sep 2025

8/10 Good

Abdul

Stayed 1 night in Sep 2025

8/10 Good

Ahmed

Stayed 1 night in Aug 2025

6/10 Okay

Hibba

Travelled with family
Disliked: Staff & service
I looked at the name and thought everything would be great and when we got there had a shower the water leaked in to the toilet area so called the reception up and explained what had happened they came looked at the situation and couldn’t fix it so changed the rooms for us (we had connecting rooms) Anyways moved us to another room and we had same problem , told the staff but nothing was done so which really made my family really upset since every time someone went to shower water came through to the toilet area which really unhygienic but nothing was done for us to fully fixed the problem. The location was great and so was dining and shopping
Stayed 8 nights in Aug 2025

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
كل شي كان رائع وراقي ماعدا هناك رائحة مجاري في دورة المياة
Stayed 2 nights in Sep 2025

10/10 Excellent

jaweria

Stayed 5 nights in Aug 2025

10/10 Excellent

Basem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Amazing Hotel. The Fairmont in the Clock Tower is hands down the best 5-star hotel around the Haram. It’s incredibly clean, modern, and luxurious. From the moment we arrived, the service was exceptional. The Breakfast is one of the I have ever had in a hotel.
Stayed 2 nights in Aug 2025

6/10 Okay

Bilal

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
They didn’t give me the room I booked
Stayed 1 night in Aug 2025

8/10 Good

Ahmedul Kabir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was good and we appreciate the hospitality. However, we would like to suggest a few improvements specifically related to the dining experience: 1. Private Dining Arrangements: It would be beneficial to have separate dining spaces for families who prefer privacy, especially for women who observe modesty and choose not to reveal their faces in front of non-mahram individuals. 2. Sunnah-Inspired Dining Options: Incorporating options for floor seating, in line with the Sunnah of our beloved Prophet (peace be upon him), would not only be spiritually fulfilling for many guests but could also enhance your appeal to a wider audience seeking a more traditional experience. 3. Hand-Slaughtered Meat Options: Offering hand-slaughtered (zabiha) meat would be highly appreciated by guests who follow this dietary requirement. This addition could increase trust and attract more guests who prioritize this aspect in their meals. Thank you again for the overall positive experience. We hope these suggestions are taken into consideration to further improve your services.
Stayed 1 night in Aug 2025

10/10 Excellent

Yacoub

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel best staff
Stayed 3 nights in Aug 2025

10/10 Excellent

Ahmed Amer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable hotel
Stayed 4 nights in Aug 2025