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Aparthotel

Hotel Santa Ana

4.0 star property
4-star aparthotel near Santafé Mall

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Photo gallery for Hotel Santa Ana

Deluxe Studio, Balcony, City View | Living area
Property video
City view
Classic Apartment, 1 Bedroom, Balcony, City View | Living area
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry

Explore the area

View in a map
calle 15 sur, #48-34, Medellín, ANTIOQUIA, 050022
  • Place, EAFIT University
    ‪6 min walk‬
  • Place, Oviedo Shopping Center
    ‪11 min walk‬
  • Place, Santafé Mall
    ‪11 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪33 min drive‬

Room options

View all photos for Classic Apartment, 1 Bedroom, Balcony, City View

Classic Apartment, 1 Bedroom, Balcony, City View

Classic Apartment, 1 Bedroom, Balcony, City View

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Bed

View all photos for Deluxe Studio, Balcony, City View

Deluxe Studio, Balcony, City View

Deluxe Studio, Balcony, City View

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort House

Comfort House

Comfort House

  • 5 bedrooms
  • Sleeps 10
  • 2 King Beds, 2 Double Beds and 1 Queen Bed

About the area

Medellín

El Poblado stay.Within a 15-minute walk of this El Poblado aparthotel, you'll find Santafé Mall and Oviedo Shopping Center. EAFIT University and La Frontera Park are also within half a mile (1 km).
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What's nearby

  • EAFIT University - 6 min walk - 0.6 km
  • Oviedo Shopping Center - 11 min walk - 1.0 km
  • Santafé Mall - 11 min walk - 1.0 km
  • Golden Mile - 17 min walk - 1.5 km
  • Poblado Park - 4 min drive - 3.2 km

Getting around

  • Ayura Station - 13 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 42 min drive

Restaurants

  • ‪La Carpa Roja - ‬8 min walk
  • ‪Típicas Empanadas - ‬5 min walk
  • ‪Cafés de Origen - ‬9 min walk
  • ‪Subway - ‬10 min walk
  • ‪Cafe Tesla - ‬10 min walk

About this property

Hotel Santa Ana

4-star aparthotel near Santafé Mall
Some rates at Hotel Santa Ana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Along with a restaurant, there's a snack bar/deli on site. Public spaces have free WiFi. A vending machine, tour/ticket assistance, and concierge services are also featured at Hotel Santa Ana.

Smoking is allowed in designated areas at this 4-star Medellín aparthotel.

  • 56 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • Smoking in designated areas
  • Dining venue
Hotel Santa Ana offers 56 air-conditioned accommodations with complimentary bottled water and hair dryers. Each accommodation is individually furnished and decorated. Select Comfort beds feature premium bedding. 45-inch Smart televisions come with digital channels. Accommodations at this 4-star aparthotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Rooms have detached private bathrooms. Bathrooms include showers and complimentary toiletries.

This Medellín aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.

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Property amenities

Pool/Spa

  • Manicures/pedicures

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Kitchenette

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Dining

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: COP 20,000 for adults and COP 20,000 for children
  • A restaurant
  • Snack bar/deli

Bedrooms

  • Premium bedding
  • Select Comfort mattress

Bathroom

  • 1 detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with digital channels

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Coworking space

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Pets stay free
  • Service animals exempt from fees
  • Deposit: COP 50,000 per stay

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Smooth flooring in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Electrical adapters
  • Free bottled water
  • Free local calls
  • Housekeeping (on request)
  • Luggage storage
  • Meal delivery service
  • Phone
  • Restaurant dining guides
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • Near a hospital
  • Near a metro station
  • Near an outlet shopping mall

Things to do

  • Casino nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 56 units
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately COP 20000 for adults and COP 20000 for children
  • Pet deposit: COP 50000 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property Registration Number 11919

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Property is also known as

Hotel Santa Ana Medellín
Hotel Santa Ana Aparthotel
Hotel Santa Ana Aparthotel Medellín

Hotel Santa Ana Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 12 out of 21 reviews
Rating 8 - Good. 6 out of 21 reviews
Rating 6 - Okay. 2 out of 21 reviews
Rating 4 - Poor. 1 out of 21 reviews
Rating 2 - Terrible. 0 out of 21 reviews

8.8/10

Cleanliness

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

diego

Stayed 1 night in Dec 2025

4/10 Poor

Ivan

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Staff was nice and courteous. The room was as advertise, except that the bed was hard as the floor, no TV in the bedroom, and WiFi was sporadic at best. Biggest issue I experienced, I had to check out 4 days earlier than plan, but the Hotel refuse to issue a credit back to my credit card, after going back and fore with hotel management I was reimburse 2 days worth in cash, I was adviced by the front desk this was done in good faith by managment. There were absolutely no signs, and no explanation of this policy when checking in. Basically they robbed me!!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great simple kitchen. Great service. Delicious local breakfasts.
Stayed 9 nights in Oct 2025

6/10 Okay

Daniel, Fresno

Business traveller
They pre-assign security codes for hotel room doors. This is unsafe and unsecure as anyone working at the hotel or gets access to your code can come into your room. My sunglasses and shower gel were stolen by an unidentified person who entered my room at 2:06am.
Stayed 3 nights in Aug 2025

10/10 Excellent

Herman, Kissimmee

Liked: Cleanliness, amenities, property conditions & facilities
The apartment itself is comfortable & the balcony view is amazing. Staff are all welcoming & very attentive to my needs.
Stayed 8 nights in Aug 2025

10/10 Excellent

Diron

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Yamila O

Liked: Cleanliness, property conditions & facilities
Safe place and clean. All the staff were very nice!!!
Stayed 5 nights in Aug 2025

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, room comfort

Great location Stay in Medellin.

We made a good choice staying at this hotel, it was clean and housekeeping at your preference. We had hot water and a the air conditioner was in great shape. The location is perfect because it is in between el Poblado and Laureles. The rate was also excellent even in spite of it being high season. I would definitely stay here again.
Stayed 10 nights in Aug 2025

10/10 Excellent

Christian Eduardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff are super friendly. Area around hotel is very nice and clean. Would recommend to anyone looking for a good place to stay in Medellin.
Stayed 3 nights in Jul 2025

10/10 Excellent

Cristian

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay, ver nice staff and friendly
Stayed 9 nights in Jun 2025

8/10 Good

Hector

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy bueno y tranquilo
Stayed 7 nights in May 2025

10/10 Excellent

EMMANUEL

Stayed 1 night in Jan 2026

8/10 Good

JOSE L

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Moisés, Miami

Business traveller
Liked: Amenities, property conditions & facilities
Bien ubicada, habitaciones funcionales
Stayed 3 nights in May 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort

Agradable estadia

Es buen sitio y cerca a todo
Stayed 1 night in May 2025