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Crowne Plaza Melbourne by IHG

4.5 star property
4.5-star luxury hotel near Melbourne Convention and Exhibition Centre

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Photo gallery for Crowne Plaza Melbourne by IHG

Outdoor pool, open 6:00 AM to 9:00 PM, free cabanas, sun loungers
Exterior
Property amenity
Cafe
Suite, 1 Bedroom, River View

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Room service
  • Bar
  • Housekeeping

Explore the area

View in a map
1-5 Spencer Street, Docklands, VIC, 3008
  • Crown Casino
    ‪2 min walk‬
  • Melbourne Convention and Exhibition Centre
    ‪2 min walk‬
  • Marvel Stadium
    ‪12 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (High Floor, Casino View)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed (High Floor, Casino View)

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, River View

View from room

Standard Room, 2 Double Beds, River View

9.4 out of 10
Exceptional
(67 reviews)
  • 26 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, River View

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, River View

8.8 out of 10
Excellent
(18 reviews)
  • 26 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

8.8 out of 10
Excellent
(34 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

View from room

Premium Room

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | View from room

Standard Room, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(6 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Casino View)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed (Casino View)

9.6 out of 10
Exceptional
(7 reviews)
  • 26 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(51 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, River View (High Floor)

Standard Room, 1 King Bed, River View (High Floor)

Standard Room, 1 King Bed, River View (High Floor)

9.0 out of 10
Wonderful
(10 reviews)
  • 25 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, River View

Suite, 1 Bedroom, River View

Suite, 1 Bedroom, River View

10.0 out of 10
Exceptional
(4 reviews)
  • 54 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

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About the area

Melbourne

Heart of Melbourne.At this Docklands hotel, you'll be within a 5-minute walk of Melbourne Convention and Exhibition Centre and Crown Casino. SEA LIFE Melbourne and DFO South Wharf are also within half a mile (1 km).

What's nearby

  • Crown Casino - 2 min walk - 0.2 km
  • Melbourne Convention and Exhibition Centre - 2 min walk - 0.2 km
  • SEA LIFE Melbourne - 3 min walk - 0.3 km
  • Marvel Stadium - 12 min walk - 1.0 km
  • Bourke Street Mall - 15 min walk - 1.3 km

Getting around

  • Southern Cross Station - 8 min walk
  • Flagstaff Station - 18 min walk
  • Melbourne Airport (MEL) - 26 min drive

Restaurants

  • Jackpot Bar
  • Rhumbas
  • Little Flynn
  • ‪Byblos - ‬3 min walk
  • ‪Tokyo Maki - ‬4 min walk

About this property

Crowne Plaza Melbourne by IHG

4.5-star luxury hotel near Melbourne Convention and Exhibition Centre
Crowne Plaza Melbourne by IHG offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

10 meeting rooms and coworking spaces are available. Event space at this hotel measures 12949 square feet (1203 square meters) and includes a conference center. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury Crowne Plaza Melbourne by IHG. Parking is available for a fee. A complete renovation of Crowne Plaza Melbourne by IHG was completed in December 2020.

Smoking is allowed in designated areas at this 4.5-star Melbourne hotel.

  • 1 building
  • 432 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 12949 sq ft of conference space
  • 1203 sq m of conference space
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Crowne Plaza Melbourne by IHG offers 432 accommodations with espresso makers and safes. Beds feature premium bedding. 55-inch Smart televisions come with digital channels. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Hyatt Centric Melbourne

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
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The price is CA $180
CA $198 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 17 per night); discounts available
  • Secured, covered self parking on site (AUD 17 per night)
  • Secured, covered valet parking on site (AUD 70 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; AUD 40 to 42 for adults and AUD 25 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (33 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch smart TV with digital channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.9 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 40 to 42 for adults, and AUD 25 to 25 for children
  • Covered self parking fee: AUD 17 per night
  • Covered valet parking fee: AUD 70 per night (in/out privileges)
  • Nearby parking fee: AUD 17 per night (984 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 6:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Crowne Plaza Hotel Melbourne
Crowne Plaza Melbourne
Melbourne Crowne Plaza
Crowne Plaza Melbourne Hotel Melbourne
Crowne Plaza Melbourne Hotel

Crowne Plaza Melbourne by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1012 reviews
Rating 8 - Good. 256 out of 1012 reviews
Rating 6 - Okay. 83 out of 1012 reviews
Rating 4 - Poor. 37 out of 1012 reviews
Rating 2 - Terrible. 25 out of 1012 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adele

Stayed 3 nights in Jun 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we opened the door the view was amazing. Bed was comfortable, pillows not so comfortable, bathroom door too open on top and bottom plus the vanity mirror did not turn on. But convenient location to walk restaurants. Also a bit hard to find the entrance to reception. Needs more signage. Overall though we had a great stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Cassandra

Stayed 1 night in Jun 2025

10/10 Excellent

Olivier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is outstanding at this property. Every staff member we interacted with went above and beyond. The room cleanliness is of a high standard. The bed and pillows were so comfortable. We will definitely stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Georgina

Stayed 2 nights in Jun 2025

6/10 Okay

Andrew

Stayed 1 night in Jun 2025

10/10 Excellent

Niroshan

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
N/A
Stayed 1 night in Jun 2025

8/10 Good

ShortGuy

Liked: Cleanliness, amenities
Could you please provide a bathrobe, razor, toothbrush, and slippers?
Stayed 2 nights in Jun 2025

10/10 Excellent

Marita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location Clean Friendly helpful staff
Stayed 1 night in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Cengiz, Melbourne

Travelled with partner
Liked: Cleanliness
Great location, helpful staff
Stayed 1 night in Jun 2025

10/10 Excellent

Keeli, DOCKLANDS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here for a quick stay, 1 night fir a conference, wish I could have stayed longer
Stayed 1 night in May 2025

4/10 Poor

Francesco Bruno

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room itself was quite small, carpet was old and well used. Although the hotel is trying to be environmentally good we opted for our room to be cleaned daily which was fine but our coffee etc was never topped up. As we booked through Expedia our room looked into a noisy hi raise construction site (pool room view) which we had to keep our curtains permanently closed due to workmen being able to look in our room. Hotel was not busy and could have put us in a Yarra river view room away from construction site.
Stayed 3 nights in May 2025

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. I can’t say a bad word about the Crowne Plaza.
Stayed 2 nights in May 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location, amazing view over the river
Stayed 2 nights in May 2025

10/10 Excellent

Kelly

Stayed 3 nights in May 2025

10/10 Excellent

Salim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our anniversary hotel and staff was great thanks will definitely stay again
Stayed 1 night in May 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wr only stayed one night so didn't get to try all facilities. Loved the views and beds were comfortable. A little bit of construction out front but didn't impact our stay. We would come back and stay again.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant, well located

Excellent location for Southbank. Funny layout with curved guest rooms but worked out OK.
Stayed 1 night in May 2025

10/10 Excellent

Cameron

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location and nice room and great breakfast. Location also good.
Stayed 3 nights in May 2025

10/10 Excellent

kellie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here - great location and easy walking distance to so much and a cheap uber or tram to every thing else. Room super clean, quiet and staff friendly. Aldon was super helpful on the front desk
Stayed 2 nights in May 2025

10/10 Excellent

Alana

Stayed 2 nights in May 2025

8/10 Good

Mary

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2025