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Mercure Melbourne Caroline Springs

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Photo gallery for Mercure Melbourne Caroline Springs

A modern hotel with a waterfront view, featuring multiple floors and a central courtyard.
A large indoor swimming pool with a tiled floor, surrounded by windows and indoor plants.
A reception area with a wooden reception desk, a large circular seating area, and a staircase leading to upper floors.
A balcony with a table and chairs, overlooking a body of water and a modern building complex.
A dining table with a menu, a glass of water, a wine glass, and a vase with flowers.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Air conditioning
  • Gym

Explore the area

View in a map
10-20 Lake Street, Caroline Springs, VIC, 3023
  • Place, Caroline Springs Leisure Centre
    ‪9 min walk‬
  • Place, Clarke Road Streamside Reserve
    ‪3 min drive‬
  • Place, Crown Casino
    ‪24 min drive‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Balcony

A hotel room with a large bed, a sofa, a dining table, and a balcony with a view.

Standard Room, 1 King Bed, Balcony

7.8 out of 10
Good
(24 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Balcony

A hotel room with a bed, a desk, a chair, a small table, a sink, and a window with a view.

Studio, 1 King Bed, Balcony

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony

A hotel room with a bed, a sofa, a desk, a chair, a small table, and a TV.

Superior Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(8 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege Corner Suite King Bed Room

Privilege Corner Suite King Bed Room

Privilege Corner Suite King Bed Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed (Panoramic)

A hotel room with a bed, a sofa, a desk, a TV, and a balcony with a view.

Studio, 1 King Bed (Panoramic)

  • Sleeps 4
  • 1 King Bed

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About the area

Melbourne

Caroline Springs stay.A stay at this Caroline Springs hotel places you within half a mile (1 km) of Caroline Springs Leisure Centre and 3 miles (5 km) of Clarke Road Streamside Reserve. Watergardens Town Centre and Cairnlea Lakes are also within 6 miles (10 km).

What's nearby

  • Caroline Springs Leisure Centre - 9 min walk - 0.8 km
  • Clarke Road Streamside Reserve - 3 min drive - 1.9 km
  • Marvel Stadium - 24 min drive - 35.1 km
  • Crown Casino - 24 min drive - 35.5 km
  • Melbourne Central - 26 min drive - 36.6 km

Getting around

  • Caroline Springs Station - 6 min drive
  • Keilor Plains Station - 6 min drive
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪KFC - ‬3 min walk
  • ‪McDonald's - ‬5 min walk
  • Laksa Hut-WaterVale
  • ‪Enelssie Cafe and Grill - ‬3 min drive
  • ‪Gloria Jean's Coffees - ‬4 min walk

About this property

Mercure Melbourne Caroline Springs

4.5-star hotel in Caroline Springs
Mercure Melbourne Caroline Springs offers its guests an indoor pool, a hot tub, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The business-friendly Mercure Melbourne Caroline Springs also features a terrace, complimentary newspapers in the lobby, and room service (during limited hours). Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Melbourne hotel.

  • 98 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Built in 2011
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Melbourne Caroline Springs offers 98 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Melbourne hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Quest Caroline Springs
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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: WiFi (AUD 20 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: AUD 5 to 25 for adults and AUD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Only the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 5 to 25 for adults, and AUD 10 to 10 for children
  • Fee for in-room wireless internet: AUD 20 per night (rates may vary)
  • Fee for in-room wired internet: AUD 20 per night (rates may vary)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Prepaid credit cards are not accepted for any bookings
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. Prepaid credit cards are not accepted for any bookings. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Melbourne Caroline Springs
Mercure Melbourne Hotel Caroline Springs
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Sp
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Springs Caroline Springs
Mercure Melbourne Caroline Springs Hotel Caroline Springs

Frequently asked questions

How close is Mercure Melbourne Caroline Springs to the airport?

Mercure Melbourne Caroline Springs is 15.7 mi (24-min drive) away from the Melbourne Airport (MEL) airport, the closest popular airport to the property.

How much does it cost to stay at Mercure Melbourne Caroline Springs?

As of Sept 10, 2026, prices found for a 1-night stay for 2 adults at Mercure Melbourne Caroline Springs on Sept 28, 2026 start from CA $146, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Melbourne Caroline Springs have an airport shuttle?

Airport shuttle services are not available at Mercure Melbourne Caroline Springs.

How close is Mercure Melbourne Caroline Springs to the beach?

This hotel is 16.7 mi (28-min drive) from Sandridge Beach and 16.8 mi (26-min drive) from Altona Beach. Don't forget your sunscreen!

Does Mercure Melbourne Caroline Springs offer free breakfast?

Free breakfast isn’t offered at Mercure Melbourne Caroline Springs, but cooked-to-order breakfast is offered for a fee of between AUD 5 and 25 for adults, AUD 10 and 10 for children. It's available every day from 7 AM to 10:30 AM.

Is there a casino at Mercure Melbourne Caroline Springs?

No, there is no casino at this hotel.

What time is check-in at Mercure Melbourne Caroline Springs?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. Early check-in costs AUD 50 (subject to availability).

Is there free parking at Mercure Melbourne Caroline Springs?

This hotel offers free self parking.

Does Mercure Melbourne Caroline Springs have a pool?

Mercure Melbourne Caroline Springs features an indoor pool.

Does Mercure Melbourne Caroline Springs have a restaurant?

Yes, there is a restaurant on site.

Does Mercure Melbourne Caroline Springs have a spa?

There are no spa services available at this hotel.

How close is Mercure Melbourne Caroline Springs to downtown Melbourne?

Mercure Melbourne Caroline Springs is 13.2 mi away from Melbourne.

Mercure Melbourne Caroline Springs Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 465 out of 792 reviews
Rating 8 - Good. 232 out of 792 reviews
Rating 6 - Okay. 52 out of 792 reviews
Rating 4 - Poor. 21 out of 792 reviews
Rating 2 - Terrible. 22 out of 792 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, good vibe in the evenings ...
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Charleze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping centre close by was very good, many places to eat. Room was clean, heated pool was goated!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Christel

Liked: Cleanliness, amenities, property conditions & facilities
Clean, helpful staff, great location!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Clean roomd friendly.staff parking great breakfast great siege bistro amazing food service and found staff amazing
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel and location

Great hotel in perfect location, clise to everything. Staff were amazing
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay very nice place
Stayed 3 nights in Aug 2022
Verified review

10/10 Excellent

Kassie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay
Stayed 3 nights in Jul 2022
Verified review

8/10 Good

Samet

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Irene

Liked: Staff & service, property conditions & facilities
Clean and lovely room. Pillows were great, unfortunately bed was very low and hard mattress. Staff at the front desk was very welcoming and explained in detail all directions to a tee. Thank you, Irene Emans
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great position, close to shopping centre with supermarkets and lots of options for dining including the on site restaurants.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very last minute booking because of a flight cancellation and I wasn’t sure what to expect but the room was clean and comfortable. The staff at reception, the bar and coffee in the morning were super lovely and accommodating.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay here, room was clean, comfy and spacious. Will definitely stay here again!!!
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Vikash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, close to all ammenities
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Kaila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay with good shopping and food nearby. Hotel pool and gym was also nice.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms close to shops and food outlets friendly staff
Verified review

6/10 Okay

Emeline

Liked: Cleanliness, amenities, property conditions & facilities
Check-in was super quick, which was great. We’d asked for two single beds (few days prior to our arrival) but the room had a king bed when we arrived. Other than that it was , a nice stay.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Mereseini CAVU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very welcoming. Rooms nice and big.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Jennifer

Staff were very nice quite friendly The room was ok, a little bland, the downer was the shower drain that blocked as soon as the water built up, which was off putting took 15 mins to drain before we could have the 2nd shower Also dried vomit was apparent over the balcony edge, :( also off putting. The restaurant was quite good and staff there also very accommodating
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Nabeel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, facilities are also clean. Very close to shopping and dining. Overall recommended
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Gary

Liked: Staff & service, property conditions & facilities
When we visit Melbourne to see family we always stay here.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Max

Great location
Stayed 6 nights in Apr 2024
Verified review

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overnight room
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have Mercury Hotel in this area, reliable and convenient.
Stayed 2 nights in Mar 2023
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice hotel
Stayed 1 night in Oct 2022