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Novotel Melbourne on Collins

4.5 star property
4.5-star luxury hotel near Melbourne Central, connected to a shopping center

Choose dates to view prices

Photo gallery for Novotel Melbourne on Collins

Exterior
Creator video - submitted by Fancy Nanc-ista
Exterior
Indoor pool
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
270 Collins Street, Melbourne, VIC, 3000
  • Place, Flinders Lane
    ‪2 min walk‬
  • Place, Bourke Street Mall
    ‪2 min walk‬
  • Place, Melbourne Central
    ‪7 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.2 out of 10
Very good
(44 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds

7.8 out of 10
Good
(47 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

8.4 out of 10
Very good
(18 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Single Beds

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(7 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds

Family Suite, Multiple Beds

Family Suite, Multiple Beds

8.6 out of 10
Excellent
(18 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Accessible Room, 1 King Bed

Accessible Room, 1 King Bed

Accessible Room, 1 King Bed

8.8 out of 10
Excellent
(9 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Spa Room)

Deluxe Room, 1 King Bed with Sofa bed (Spa Room) | Bathroom

Deluxe Room, 1 King Bed with Sofa bed (Spa Room)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(44 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Melbourne

City center retreat .At this Melbourne Central Business District hotel, you'll be well placed to visit Collins Street and Bourke Street Mall, both within a 5-minute walk. Also, Melbourne Central is within half a mile (1 km) and Crown Casino is within 2 miles (3 km).

What's nearby

  • Collins Street - 1 min walk - 0.1 km
  • Flinders Lane - 2 min walk - 0.2 km
  • Bourke Street Mall - 2 min walk - 0.2 km
  • Regent Theatre - 3 min walk - 0.3 km
  • Melbourne Central - 7 min walk - 0.6 km

Getting around

  • Flinders Street Station - 5 min walk
  • Melbourne Central Station - 10 min walk
  • Melbourne Airport (MEL) - 32 min drive

Restaurants

  • ‪Brunetti - ‬2 min walk
  • ‪Betty's Burgers - ‬2 min walk
  • ‪Bench Coffee Co. - ‬2 min walk
  • ‪Om Vegetarian - ‬2 min walk
  • ‪The Charles Dickens Tavern - ‬1 min walk

About this property

Novotel Melbourne on Collins

4.5-star luxury hotel near Melbourne Central, connected to a shopping center
Novotel Melbourne on Collins offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 5 meeting rooms are available. Event space at this hotel measures 7018 square feet (652 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Novotel Melbourne on Collins. For a fee, parking is available.

This 4.5-star Melbourne hotel is smoke free.

  • 1 building
  • 380 guestrooms or units
  • 9 levels
  • 7018 sq ft of conference space
  • 652 sq m of conference space
  • Built in 1992
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Novotel Melbourne on Collins offers 380 accommodations with safes and coffee/tea makers. Beds feature down comforters. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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includes taxes & fees
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Property amenities

Family friendly

  • Children's games
  • Children's toys
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transportation

  • Offsite parking within 1 mile (AUD 42 per day)
  • Covered valet parking on site (AUD 64 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; AUD 39 to 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Designer stores
  • Gym
  • Indoor pool
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 39 to 39 per person
  • Covered valet parking fee: AUD 64 per day
  • Nearby parking fee: AUD 42 per day (2953 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 10 PM.
  • Children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Free in-room WiFi has a 5-device limit. WiFi in public areas is also free and has a 5-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne

Novotel Melbourne on Collins Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 456 out of 1002 reviews
Rating 8 - Good. 315 out of 1002 reviews
Rating 6 - Okay. 143 out of 1002 reviews
Rating 4 - Poor. 55 out of 1002 reviews
Rating 2 - Terrible. 33 out of 1002 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was tremendous.
Stayed 2 nights in Jan 2026

8/10 Good

Kevin Luiz Jude

Business traveller
Disliked: Property conditions & facilities
Rooms a bit dated, but front desk service is excellent
Stayed 1 night in Jan 2026

6/10 Okay

Nima

Disliked: Cleanliness, amenities
Price was high to compare with quality. Staff were friendly. Reason for three star is our room didn’t have toothbrushes and slippers and carpets were stinky
Stayed 1 night in Dec 2025

10/10 Excellent

JESSE JOHN

Liked: Cleanliness, amenities, property conditions & facilities
Good room good location
Stayed 8 nights in Dec 2025

8/10 Good

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, easy walking distance to most things. Breakfast was great. Would definitely stay again
Stayed 1 night in Jan 2026

10/10 Excellent

Hui, Brooklyn

Stayed 2 nights in Jan 2026

6/10 Okay

Onkar

Liked: Cleanliness, amenities, property conditions & facilities
The only drawback was the aircons were too noisy in the room. Not sure it was our room as we were at the 14 floor or it was everywhere. Other than that it was good stay.
Stayed 2 nights in Jan 2026

10/10 Excellent

Brett, Tallai

Stayed 4 nights in Dec 2025

10/10 Excellent

Alvaro Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
the room was very presentable, staff was friendly and efficient. Breakfast was nice, i would have liked the more egg options, maybe poached and the bacon hotter.
Stayed 1 night in Jan 2026

8/10 Good

Inggrid

Travelled with family
Liked: Cleanliness, staff & service, amenities
good location
Stayed 6 nights in Dec 2025

10/10 Excellent

Kesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the CBD, handy to everything yet still quietbat the same time. Helpful staff - would definitely stay again.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jacinda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and Helpful Staff.
Stayed 7 nights in Jan 2026

10/10 Excellent

Maria

Stayed 2 nights in Jan 2026

10/10 Excellent

Byoungho

Stayed 3 nights in Dec 2025

10/10 Excellent

Larry

Liked: Cleanliness, amenities
Good staff clean rooms in middle of city
Stayed 2 nights in Jan 2026

10/10 Excellent

Tania, Nicholson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always great to stay at the Novotel on Collins. Perfect location to, well everything; shopping, restaurants, theatre, cinemas and transport. Tram right out front and Flinders Street station, one block away. Plenty of car parking options nearby if driving. Staff are always friendly, rooms are spotless and they have all the amenities you need, and smack in Melbourne central. Enjoy your stay!
Stayed 1 night in Jan 2026

6/10 Okay

Stephen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Cleanliness of room, particularly the bathroom wasn’t to a satisfactory standard. Hairs were left in the shower
Stayed 1 night in Dec 2025

10/10 Excellent

Lisa

Stayed 3 nights in Dec 2025

6/10 Okay

Issa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I spent 15 nights, not one staff member attempted to even ask my name. Poor service, crowded and not helpful in general. Biggest issue was the AC, it’s temperamental and it varies up to 2 degrees so suddenly the room is super hot then super cold. It can sit either on 24 or 19 no other options and it’s terrible. You can’t control your room temperature. The lift stunk the entire time, and sometimes the lift just decided not to move. Room maintenance is basic on daily basis, even when you put the towel on the floor to get changed sometimes it doesn’t. Basic coffee station with extremely limited options. For the amount I paid and for 4.5 star level. I’m not impressed at all… would think twice about re-booking here
Stayed 15 nights in Dec 2025

8/10 Good

Vincenzo

Liked: Staff & service, property conditions & facilities
Overall was a great experience and staff were very helpful
Stayed 4 nights in Dec 2025

10/10 Excellent

brett, parkerville

Stayed 1 night in Jan 2026

10/10 Excellent

Cheryl Kik Zum

Stayed 2 nights in Dec 2025

10/10 Excellent

Rosemary

Stayed 2 nights in Sep 2023

8/10 Good

philip

Stayed 9 nights in Dec 2025

8/10 Good

philip

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was reg cleaned. All staff friendly and helpful. Great breakfast, $10 less if booked during check in. Wld def stay there again
Stayed 5 nights in Dec 2025