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Aparthotel

Quest On William

4.5 star property
4.5-star aparthotel near Collins Street

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Photo gallery for Quest On William

Three Bedroom Apartment | Private kitchen
Executive Two Bedroom Apartment
Front of property - evening/night
Fridge, microwave, oven, stovetop
Desk, soundproofing, iron/ironing board, free WiFi

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
172 William Street, Melbourne, VIC, 3000
  • Place, Melbourne Central
    ‪5 min walk‬
  • Place, Flinders Lane
    ‪5 min walk‬
  • Place, Bourke Street Mall
    ‪7 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Studio Apartment

Studio Apartment | Private kitchen

Studio Apartment

  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Apartment

One Bedroom Apartment

One Bedroom Apartment

  • 71 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment

Two Bedroom Apartment

  • 72 sq m
  • Sleeps 4
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Executive One Bedroom Apartment

Executive One Bedroom Apartment

Executive One Bedroom Apartment

  • 71 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Two Bedroom Apartment

Executive Two Bedroom Apartment

Executive Two Bedroom Apartment

  • 88 sq m
  • Sleeps 4
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Three Bedroom Apartment

Three Bedroom Apartment | Private kitchen

Three Bedroom Apartment

  • 132 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds OR 1 King Bed and 4 Twin Beds

View all photos for Deluxe Two Bedroom Apartment

Deluxe Two Bedroom Apartment | Private kitchen

Deluxe Two Bedroom Apartment

  • 118 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds or 1 King Bed, 2 Twin Beds and 1 Queen Bed

View all photos for One Bedroom Executive Apartment

Desk, soundproofing, iron/ironing board, free WiFi

One Bedroom Executive Apartment

  • Sleeps 2

Two Bedroom Apartment

  • Sleeps 4

View all photos for Two Bedroom Executive Apartment

Desk, soundproofing, iron/ironing board, free WiFi

Two Bedroom Executive Apartment

  • Sleeps 4

View all photos for Studio

Desk, soundproofing, iron/ironing board, free WiFi

Studio

  • Sleeps 2

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About the area

Melbourne

Melbourne Central Business District stay.Within a 10-minute walk of this Melbourne Central Business District aparthotel, you'll find Collins Street and Melbourne Central. Also, Queen Victoria Market is within half a mile (1 km) and Marvel Stadium is within 2 miles (3 km).
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Collins Street - 3 min walk - 0.3 km
  • Melbourne Central - 5 min walk - 0.5 km
  • Flinders Lane - 5 min walk - 0.5 km
  • Bourke Street Mall - 7 min walk - 0.6 km
  • Queen Victoria Market - 10 min walk - 0.9 km

Getting around

  • Flagstaff Station - 5 min walk
  • Southern Cross Station - 7 min walk
  • Melbourne Airport (MEL) - 26 min drive

Restaurants

  • ‪Patricia Coffee Brewers - ‬1 min walk
  • ‪RACV Club - ‬3 min walk
  • ‪Luci - ‬3 min walk
  • ‪Nando's Bourke Place - ‬3 min walk
  • ‪Lim Kopi - ‬1 min walk

About this property

Quest On William

4.5-star aparthotel near Collins Street
Quest On William offers its guests a fitness center, tour/ticket assistance, and concierge services. Event space at this aparthotel measures 861 square feet (80 square meters) and includes conference space. Public spaces have free WiFi. The business-friendly Quest On William also features dry cleaning/laundry services, express check-in, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 68 guestrooms or units
  • 14 levels
  • 861 sq ft of conference space
  • 80 sq m of conference space
  • Built in 1997
  • Conference space
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
Quest On William offers 68 air-conditioned accommodations with washers/dryers and coffee/tea makers. 45-inch LCD televisions come with premium cable channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on weekdays only.

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (AUD 50 per night)
  • Secured, covered self parking on site (AUD 50 per night)
  • Limited onsite self parking

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop
  • Toaster

Dining

  • Room service (limited hours)

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 50 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • 45-inch LCD TV with premium cable channels

Laundry

  • Laundry service
  • Washer/dryer

Work spaces

  • 861 square feet of conference space
  • Desk
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • Concierge services
  • Housekeeping on weekdays only
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near a metro station
  • Near a train station

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 14 floors
  • 68 units
  • Built in 1997
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
The front desk is open daily from 8:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Cribs (infant beds) are available for AUD 15.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: AUD 50 per night (in/out privileges)
  • Nearby parking fee: AUD 50 per night(755 ft away; open 24 hours)
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. 
    The property is professionally cleaned.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quest William Serviced Apts
Quest William Serviced Apts Apartment
Quest William Serviced Apts Apartment Melbourne
Quest William Serviced Apts Melbourne
Quest William Apartment Melbourne
Quest William Apartment
Quest William Melbourne
Quest On William Melbourne
Quest On William Melbourne
Quest On William Aparthotel
Quest On William Aparthotel Melbourne

Quest On William Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 486 out of 1112 reviews
Rating 8 - Good. 421 out of 1112 reviews
Rating 6 - Okay. 132 out of 1112 reviews
Rating 4 - Poor. 46 out of 1112 reviews
Rating 2 - Terrible. 27 out of 1112 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Ann-Margaret

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Daily towel change & amenities topped up although did run out of small cartons of milk on Sunday with no delivery until start of week. We were upgraded to a 2 bedroom apartment with sofa bed in lounge for 2 of us however only 1 mirror in entire apartment located in the bathroom. Glad there weren't 4 or 6 sharing as the mirror steamed up in the shower. Best shower I have come across in a hotel and great location to access Melbourne.
Kitchen
Bedroom 2 - no window
Lounge
Stayed 6 nights in Nov 2025

10/10 Excellent

Andrew, Auckland

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, modern clean property
Stayed 2 nights in Nov 2025

10/10 Excellent

Caillan

Stayed 5 nights in Nov 2025

8/10 Good

Stephen

Stayed 2 nights in Jul 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Amenities
Friendly staff on arrival and check out. Clean and close to everything.
Stayed 1 night in Oct 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, room comfort
Clean room, staff was attentive and helpful with hot water issue. 2 bed/2bath suite was a nice large size for 3 adults. The location was in a central location and within walking distance to many restaurants.
Stayed 3 nights in Sep 2025

10/10 Excellent

Tim, REDLAND BAY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good size living space and furnishings. Close walk to mall/city centre. Handy corner for different tram routes. Staff were extremely helpful and genuinely nice.
Stayed 6 nights in Sep 2025

10/10 Excellent

Christine

Liked: Cleanliness, amenities
Wonderful staff and great location
Stayed 1 night in Sep 2025

10/10 Excellent

IAN

Stayed 2 nights in Sep 2025

6/10 Okay

Alex

Business traveller
Liked: Room comfort
Disliked: Cleanliness

Not impressed

I found an open condom tucked into the couch… not impressed at all
Stayed 1 night in Sep 2025

8/10 Good

Adriano, Russell Lea

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Tara

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
5 night stay, central location and easy access to trams. Staff helpful and property clean, cleaners were efficient and friendly. However the street noise level was terrible, the curtains didn’t block out lighting from the main road. We asked to move on the first night but this was declined as we booked a one bedroom studio. And all were on that side of the building. The couch was so low to the ground was unusable. The photos online did not accurately reflect the rooms, which are tired and dated.
Stayed 5 nights in Aug 2025

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a great find for travelling for the rugby test. We were fortunate to book well ahead and get a good rate.
Stayed 4 nights in Jul 2025

8/10 Good

Abdullateef

Travelled with family and small children
Liked: Amenities
Average hotel with good location
Stayed 4 nights in Jul 2025

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location
Stayed 2 nights in Jul 2025

4/10 Poor

Rachel

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms did not match photos, weird layout, old furniture and stains on couch.
Stayed 3 nights in Jul 2025

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Bevan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, with awesome staff, the cleaning and service was excellent. Thanks
Stayed 5 nights in Jun 2025

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close vicinity to all parts of Melbourne
Stayed 5 nights in Jun 2025

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Julie

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant staff on check-in, big "executive" apartment, location was perfect for our CBD meeting. The bathroom has no room/shelves for toiletries etc. one bare wall could do with a couple of plain shelves. Very large kitchen with all facilities and supplies. The very lowest two couches ever.... impossible to get out of once down...strange. TV a bit hit & miss, lots of static/interference. Very clean.
Stayed 2 nights in May 2025

8/10 Good

Katie

Travelled with family
Liked: Cleanliness
Great location, friendly staff, room upgrade
Stayed 1 night in Apr 2025

6/10 Okay

null

Large and centrally located

Large unit, centrally located. A bit tired design but as expected with the Quest brand. Value for money considering the costs of accommodation in MEL. Will consider for future stays
Stayed 1 night in Mar 2025