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"The building is old. Lots of noise during the night " More

By a verified traveller on Sat 29 Jul 2023

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Standard Room, 1 King Bed, Non Smoking, Refrigerator (Small Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $126* Per night/room 31 Mar. - 1 Apr.

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (2 queen and 1 single bed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Best Western Plus Galleria Inn & Suites ratings based on 31 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus Galleria Inn & Suites

Everyone (13) Couples (3) Family (12)
3 out of 5
The building is old. Lots of noise during the night

Posted by on 29 Jul. 2023

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Comment from Hotel Management

30 Jul. 2023 by Manager

Hello Romesh,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

4 out of 5
The hotel was easy on-and-off access. The facility is well decorated and met our needs with the room amenities.

Posted by on 19 Jun. 2023

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Comment from Hotel Management

21 Jun. 2023 by Manager

Hi Isaul,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

5 out of 5

Posted by on 12 Oct. 2022

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Comment from Hotel Management

11 Jan. 2023 by Manager

Hello Myron,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

5 out of 5
The location was very convenient

Posted by on 13 Sep. 2022

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Comment from Hotel Management

14 Sep. 2022 by Manager

Hello Sandi, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our location. We hope to see you again to provide you with an exceptional level of service and hospitality.

1 out of 5
I cancelled as when I arrived, they were not ready and the rooms they offerred me were smelly with broken equipment and very hard bed. When I said something to staff, LT guests chatting at the front desk became somewhat " challanging" about my assessments. It was very unprofessional....although the desk staff was trying to be understanding and helpful.

Posted by on 31 Mar. 2022

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Comment from Hotel Management

1 Apr. 2022 by PAT

We will look into this matter

5 out of 5

Posted by on 3 Jan. 2022

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Comment from Hotel Management

28 Jul. 2022 by Manager

Hello Kenneth, It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

4 out of 5
Great

Posted by on 21 Nov. 2021

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Comment from Hotel Management

3 Dec. 2021 by PAT

Thank you for staying with us!

5 out of 5
There were ants in the room.

Posted by on 4 Sep. 2021

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Comment from Hotel Management

5 Sep. 2021 by PAT

We apologize for any inconvenience and will look into this matter as we always want the best stay for our guests.

1 out of 5
First room they checked us in to the ac didn’t work. They promptly gave us a new room. The ac was off when we got in the room, the ac worked, it took forever to cook the room down. There was mold on the walls, ceiling, and grout of the bath tub. The mat in the bathtub was scary underneath. ( I have several pictures) The ac filter was disgusting. When I alerted the staff over the weekend they apologized. NOTHING was done. Then when I alerted the manager on Monday at check out, I got an apology and a blank stare. Never again. I can honestly say I have never had an experience like this.

Posted by on 3 Aug. 2021

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Comment from Hotel Management

4 Aug. 2021 by PAT

We do apologize for any inconvenience and will look into this matter.

4 out of 5
It’s a place go lay your head down.

Posted by on 10 Jul. 2021

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.