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Hacienda Xcanatun, Angsana Heritage Collection

5.0 star property
5-star luxury hotel near GNP Insurance Forum

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Photo gallery for Hacienda Xcanatun, Angsana Heritage Collection

3 outdoor pools
Sports facility
Couples treatment rooms, steam room, body treatments, aromatherapy
Sayab Governor Suite - King
Restaurant

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Spa
  • Parking included
  • Gym

Explore the area

View in a map
Calle 20 s/n, Mérida, YUC, 97302
  • Place, GNP Insurance Forum
    ‪4 min drive‬
  • Place, Paseo de Montejo
    ‪8 min drive‬
  • Place, Yucatán Siglo XXI Convention Center
    ‪8 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪26 min drive‬

Room options

View all photos for Kij Master Suite - King

Kij Master Suite - King

Kij Master Suite - King

9.2 out of 10
Wonderful
(5 reviews)
  • 88 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Sayab Governor Suite - King

Sayab Governor Suite - King

Sayab Governor Suite - King

10.0 out of 10
Exceptional
(2 reviews)
  • 129 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Yaab Ambassador Suite - King

Yaab Ambassador Suite - King

Yaab Ambassador Suite - King

  • 105 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Sayab Governor Suite - King

Living area

Sayab Governor Suite - King

  • Sleeps 2

View all photos for Yaab Ambassador Suite – King

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Yaab Ambassador Suite – King

  • Sleeps 2

View all photos for Xcanatun Pool Suite

Xcanatun Pool Suite

Xcanatun Pool Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 189 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - King

Naj Junior Suite - King

Naj Junior Suite - King

8.8 out of 10
Excellent
(6 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - Double

Naj Junior Suite - Double

Naj Junior Suite - Double

9.8 out of 10
Exceptional
(11 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Itza Plunge Pool Suite - King

Itza Plunge Pool Suite - King | View from room

Itza Plunge Pool Suite - King

9.2 out of 10
Wonderful
(5 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Itza Plunge Pool Suite – King

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Itza Plunge Pool Suite – King

  • Sleeps 2

View all photos for Naj Junior Suite – Double

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Naj Junior Suite – Double

  • Sleeps 2

View all photos for Kij Master Suite – King

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Kij Master Suite – King

  • Sleeps 2

View all photos for Kij Master Suite Double

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Kij Master Suite Double

  • Sleeps 2

View all photos for Naj Junior Suite-King

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Naj Junior Suite-King

  • Sleeps 2

View all photos for Yaab Ambassador Suite-Double Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Yaab Ambassador Suite-Double Beds

  • Sleeps 2

View all photos for Sayab Governor Suite – Double

Shower, rainfall showerhead, hair dryer, bathrobes

Sayab Governor Suite – Double

  • Sleeps 2

Xcanatun Pool Suite

  • Sleeps 2

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About the area

Mérida

In Mérida .You'll be within 2 miles (3 km) of GNP Insurance Forum and 6 miles (10 km) of Yucatán Siglo XXI Convention Center with a stay here. La Isla Mérida Cabo Norte and Paseo de Montejo are also within 6 miles (10 km).

What's nearby

  • GNP Insurance Forum - 4 min drive - 3.3 km
  • Paseo de Montejo - 8 min drive - 6.9 km
  • Yucatán Siglo XXI Convention Center - 8 min drive - 6.2 km
  • La Isla Mérida Cabo Norte - 8 min drive - 5.0 km
  • Progreso Beach - 40 min drive - 29.5 km

Getting around

  • Teya-Merida Station - 23 min drive
  • Mérida International Airport (MID) - 28 min drive

Restaurants

  • ‪Starbucks - ‬16 min walk
  • ‪Carl's Jr. - ‬17 min walk
  • ‪Wendy’s - ‬8 min walk
  • ‪Pollo Feliz - ‬17 min walk
  • ‪Dunkin' Donuts - ‬4 min drive

About this property

Hacienda Xcanatun, Angsana Heritage Collection

5-star luxury hotel near GNP Insurance Forum
Hacienda Xcanatun, Angsana Heritage Collection offers its guests 3 outdoor swimming pools and a fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Hacienda Xcanatun, Angsana Heritage Collection. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free.

This Colonial Mérida hotel is smoke free.

  • 54 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Hacienda Xcanatun, Angsana Heritage Collection offers 54 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and espresso makers. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets and premium bedding. 55-inch LED televisions come with premium satellite channels and first-run movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is provided daily.

Angsana Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

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Property amenities

Family friendly

  • 3 outdoor pools
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch LED TV with premium cable/satellite channels
  • First-run movies

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Outside food is not permitted on the premises.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 1 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Airport shuttle fee: USD 48 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 30 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hacienda Xcanatun, Angsana Heritage Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 368 out of 456 reviews
Rating 8 - Good. 47 out of 456 reviews
Rating 6 - Okay. 17 out of 456 reviews
Rating 4 - Poor. 13 out of 456 reviews
Rating 2 - Terrible. 11 out of 456 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Mario

Liked: Cleanliness, property conditions & facilities
El hotel muy bonito pero el servicio malo
Stayed 5 nights in Aug 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very amazing stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Victor, downey

Stayed 1 night in Jul 2025

10/10 Excellent

Hugo, Urmston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del hotel es excepcional, mencion aparte a nuetro querido Fausto que nos ha facilitado mucho nuestra estancia en el hotel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hacienda hotel with a mix of old and new. The main swimming pool is fantastic, and the food/drinks offer of a high standard (if expensive) with very professional service level throughout. Our modern room was incredible with outside shower, bath, terrace area, and bed. Although some of the original hacienda charm is being lost by the hotel's expansion, it is being sensitively done with beautiful landscaping and spa area. Note that there is building work going on overlooking the main pool, but not overly intrusive. For peaceful enjoyment, the hotel may also need to think about making one of the two other pools into a children's area or enforcing clearer etiquette on pool use.
Stayed 1 night in Jul 2025

10/10 Excellent

RUBEN

Stayed 1 night in Jul 2025

10/10 Excellent

Gabriel

Stayed 3 nights in Jul 2025

10/10 Excellent

Martha, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautiful, loved the trees the greenery, our bed was so comfortable. Waking up to the sound of the birds and nature. Staff is great ,definitely will be coming back.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jacobo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel that captures the beauty of Merida.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Sandra N

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es precioso, tal vez falta un poco de mantenimiento en la alberca principal, pero fuera de eso es increíble
Stayed 2 nights in Jun 2025

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
The excellence in the service
Stayed 5 nights in Jun 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good deal

Very nice facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous Hotel a Must !!!

Fantastic! Absolutely one of the best hotels I’ve stayed in Merida! Comfortable.. relaxing! And so beautiful this property is! I can not wait to return! Very soon! Food was so very delicious as well!
Stayed 1 night in Apr 2025

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this property. The staff is excellent, they all know your name immediately and no matter who is near you they are asking if we need anything and are there to assist in anyway. The property is quiet and beautiful.
Stayed 8 nights in Apr 2025

8/10 Good

Tomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Emilse, Kansas city

Liked: Cleanliness, staff & service
Under construction . Nicest people but a little disorganized
Stayed 3 nights in Mar 2025

10/10 Excellent

AMARENDRA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property and staff members, would definitely want to visit again.
Stayed 3 nights in Mar 2025

10/10 Excellent

federica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the hacienda it was perfect for a family trip with my 3 year old.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kirrily

Stayed 1 night in Mar 2025

10/10 Excellent

Carlos ignacio

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Hacienda Xcanatun was phenomenal and exactly what I needed. The staff and the hospitality they provided exceeded my expectations plus the property is beautiful. I hope to return.
Stayed 3 nights in Feb 2025