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Hotel Emma

Property class: 3
3-star hotel near Paseo de la Reforma

Choose dates to view prices

Photo gallery for Hotel Emma

Reception
Reception
Exclusive Room
Terrace/patio
City Room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Housekeeping

Explore the area

View in a map
289 Puebla Roma Norte, Mexico City, CDMX, 06700
  • Place, Cibeles Fountain
    ‪5 min walk‬
  • Place, Paseo de la Reforma
    ‪7 min walk‬
  • Place, Angel of Independence Monument
    ‪10 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪25 min drive‬

Room options

View all photos for City Studio Suite

City Studio Suite

City Studio Suite

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for City Room

City Room

City Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for City Room

City Room

City Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for City Room

City Room

City Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for City Room

City Room

City Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for City Room

City Room

City Room

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for City Room

City Room

City Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for City Room

City Room

City Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for City Room

City Room

City Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for City Room

City Room

City Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for City Double Room

City Double Room

City Double Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Exclusive Room

Exclusive Room

Exclusive Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed
  • Free WiFi

View all photos for Superior Room

Superior Room

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room

Superior Room

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 1 King Bed
  • Free WiFi

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for Grand Double Room

Grand Double Room

Grand Double Room

  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 1 King Bed
  • Free WiFi

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About the area

Mexico City

Roma Norte stay.Within a 15-minute walk of this Roma Norte hotel, you'll find Paseo de la Reforma and Angel of Independence Monument. World Trade Center Mexico City and Palacio de Bellas Artes are also within 3 miles (5 km).

What's nearby

  • Cibeles Fountain - 5 min walk - 0.5 km
  • Paseo de la Reforma - 7 min walk - 0.6 km
  • Chapultepec Park - 10 min walk - 0.9 km
  • Angel of Independence Monument - 10 min walk - 0.9 km
  • U.S. Embassy - 12 min walk - 1.0 km

Getting around

  • Sevilla Station - 2 min walk
  • Mexico City Fortuna Station - 9 min drive
  • Benito Juarez International Airport (MEX) - 24 min drive

Restaurants

  • ‪Tierra Garat - ‬3 min walk
  • ‪La Provoleta - ‬1 min walk
  • ‪Nice Day Panadería y Cafetería - ‬1 min walk
  • ‪Sakanaya James - ‬4 min walk
  • ‪Jardín Chapultepec - ‬4 min walk

About this property

Hotel Emma

3-star hotel near Paseo de la Reforma
As a guest of Hotel Emma, you'll find coffee/tea in a common area and an elevator. Public spaces have free WiFi.
  • 22 guestrooms or units
  • Coffee in lobby
  • Front desk (limited hours)
  • Elevator
Hotel Emma offers 22 accommodations with espresso makers and coffee/tea makers. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Bathrooms include showers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Similar properties

Front of property
Hotel Benidorm Mexico City
Roma Norte
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,010 reviews
The price is CA $90
CA $110 total
includes taxes & fees
Sep 14 - Sep 15
Hotel Benidorm Mexico City

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 100 per day)

Food and drink

  • Coffee and tea in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (60 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Espresso maker

More

  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 22

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from March 14 2025 to March 17 2025 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Emma

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: MXN 100 per day (98 ft away)
  • Housekeeping fee: MXN 500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Emma Hotel
Hotel Emma Mexico City
Hotel Emma Hotel Mexico City

Frequently asked questions

How close is Hotel Emma to the airport?

Hotel Emma is 9.9 mi (24-min drive) away from the Benito Juarez International Airport (MEX) airport, the closest popular airport to the property.

Does Hotel Emma have an airport shuttle?

Airport shuttle services are not available at Hotel Emma.

Does Hotel Emma offer free breakfast?

Hotel Emma does not offer free breakfast.

Is there a casino at Hotel Emma?

No, there is no casino at this hotel.

What time is check-in at Hotel Emma?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Emma?

Free parking is not available at this hotel.

Does Hotel Emma have a pool?

Hotel Emma does not have a pool.

Does Hotel Emma have a spa?

There are no spa services available at this hotel.

How close is Hotel Emma to downtown Mexico City?

Hotel Emma is 2.4 mi away from Mexico City.

Hotel Emma Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 17 out of 35 reviews
Rating 8 - Good. 10 out of 35 reviews
Rating 6 - Okay. 5 out of 35 reviews
Rating 4 - Poor. 1 out of 35 reviews
Rating 2 - Terrible. 2 out of 35 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located in a nice neighborhood with easy distance to a lot of great places to visit or dine.
Verified review

10/10 Excellent

Gisele Soares

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and simple room with everything needed. Price was good.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Christina

Liked: Staff & service, amenities, property conditions & facilities
A fantastic place to stay! The location is ideal, with a variety of excellent dining options just a short walk away. It's also conveniently close to public transportation, including both Metrobus and Metro stations, making it easy to explore the city. The area feels safe and well-connected, perfect for both tourists and business travellers alike. We loved our stay and will definitely be returning to the beautiful Mexico City! :)
Stayed 9 nights in Aug 2024
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention from all members of the staff was great, very helpful and friendly. The room is small but perfect for one person and it includes a private bathroom. I stayed there perfectly comfortable for 4 days. The area is good too, I walked to the heart of condesa and roma, there’s also a subway station very close by. There are also lots of coffee shops close to the hotel, overall is a great spot I will definitely go back.
Stayed 4 nights in Oct 2024
Verified review

6/10 Okay

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty great spot for the price. If youre staying on the top floor, be ready for stairs. Super nice staff, but absolutely bizarre rules - like no alcoholic drinks in your room. Which makes it feel like youre a guest in grandmas house. Strange.
Stayed 4 nights in Feb 2025
Verified review

8/10 Good

Alain

The staff was very helpful. The bed comfortable. The room didn’t have any windows!! Not safe in case of fire. The room was not sound proof , could hear lots of sounds from next door bathroom and corridor. The neighborhood is great with an excellent coffee shop a few feet away.
Stayed 2 nights in Dec 2024
Verified review

4/10 Poor

Walid

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible customer service
Stayed 6 nights in Feb 2025
Verified review

6/10 Okay

David

Disliked: Cleanliness
The hotel is very well situated in an excellent area of the city with many restaurants and Chapultepec park nearby. The staff is pretty friendly. The room I stayed in was very clean and spacious. Unfortunately, there were several problems with the room. There were windows in the room, but they were facing a shared balcony, so opening the curtains was out of the question. On this shared balcony was a ventilation unit that periodically turned on and produced a very loud sound. I didn't have a problem sleeping, but it was extremely annoying and could potentially make sleep difficult for some people. The washroom was clean, but had a toilet that could only be flushed once every few hours and a shower that took a few minutes to generate hot water. There was no water at all on one afternoon when I came back to the room. The walls were very thin and you could hear almost everything going on outside the room (people walking up the stairs, down the hallway, entering their rooms, etc). I also stayed in the room for over a week and it was never cleaned. Overall, the hotel is acceptable if you just care about the location and don't plan on staying for very long. Don't expect much outside of just having a place to sleep (if you aren't kept up by all the noise).
Stayed 10 nights in Nov 2024
Verified review

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

Peligroso, me dieron un cuarto sin electricidad

Llegué al check-in al hotel a la 1:30am después de una fiesta entonces no venía ya al 100. Me llevaron a un cuarto por el elevador y todo normal pero abren el cuarto y me dan un cuarto SIN ELECTRICIDAD y que ahí en dos minutos iría a haber electricidad según esto. Esperé en el cuarto totalmente obscuro (no tenía ventanas) 10 minutos y no hubo electricidad y ya me sentí preocupado, me estaba durmiendo y ya sentí que como que eso estaban esperando. El resto del hotel sí tenía electricidad, subí por el elevador, y por algún motivo me metieron a un cuarto que no tenía electricidad. Demasiado extraño, no se los recomiendo. Pedi un uber, baje por el elevador (que requiere electricidad), y me fui del lugar, no me quisieron reembolsar. Primera vez en 20 años de usar esta plataforma que me sentí inseguro y por la respuesta de hotel ves que no les interesa atender a sus clientes cuando no te ofrecen ni siquiera un cuarto con electricidad, por no pensar peor ya que yo venía en un estado vulnerable.
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Lionel

Liked: Staff & service
Musica del negocio abajo en la noche / madrugada Detalles de renovacion ( pintura, cemento , polvo, escalera en la vista) en varias areas.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Kytzia

Liked: Cleanliness, staff & service, property conditions & facilities
Todo perfecto me encantó el cuarto podrían tener un poco más de mantenimiento pero todo perfecto
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities
Todo estuvo bien. El lugar está bien ubicado, accesible a pie (caminata enérgica) de Chapultepec, paseo Reforma y super accesible a multiples lugares para desayunar. A tener en cuenta: el elevador no llega hasta los ultimos dos pisos, pero a nosotros no nos importó. Volvería a quedarme allí.
Stayed 7 nights in Jan 2025
Verified review

8/10 Good

Memo

Liked: Cleanliness, staff & service
Me alojé en este hotel por su cercanía con el CAS y la Embajada Americana; lo único malo es que no cuenta con un estacionamiento ni hay tarifa preferencial. Enfrente hay uno que es 24hrs y la tarifa es de $250 por noche, la verdad es que es preferible a dejarlo quien sabe dónde. Las instalaciones son limpias, cómodas pero no hay mucha accesibilidad para adultos mayores o personas con discapacidad. En cuanto a amenidades, la habitación que me tocó contaba con cafetera, frigobar, horno de microondas e incluso había loza y un pequeño comedor. También cuenta con caja fuerte.
Verified review

8/10 Good

James Edward

Liked: Staff & service
no estaba funcionando el sevilla
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Rosa María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias Son todos muy amables y serviciales. Todo bueno c el personal. La ubicación y la habitación.
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Ayraldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion de recepcion fue muy buena, muy amables.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable! Muy tranquilo todo.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Hotel muy lindo, ordenado y limpio. Ubicado en el corazón de la ciudad, fácil acceso y restaurantes cerca
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar cómodo y bien ubicado! Lo que destacaría es su personal! Es muy amable y te apoyarán en cualquier situación que requieras!
Stayed 4 nights in Oct 2024
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
…
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Adriana

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
El hotel no cuenta con un elevador. Es bastante incómodo subir con equipaje hasta un cuarto piso. Adicionalmente las habitaciines no cuentan con un dispositivo para comunicarse con la recepción. Las escaleras y pasillos un poco incómodos. Por lo demás el equipamiento de las habitaciones es adecuado y la ubicación del hotel es favorable.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Consuelo haydee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar !
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Marcial

Stayed 1 night in Mar 2025
Verified review

8/10 Good

Abel

Stayed 2 nights in Mar 2025