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NH Collection Mexico City Reforma

4.0 star property
4-star eco-certified hotel near Paseo de la Reforma

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Photo gallery for NH Collection Mexico City Reforma

Meeting facility
Lobby
Exterior
Superior Room (2 Double Beds)
Outdoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking available
  • Bar

Explore the area

Map
Liverpool No 155, Mexico City, 06600
  • Angel of Independence Monument
    ‪7 min walk‬
  • Paseo de la Reforma
    ‪7 min walk‬
  • U.S. Embassy
    ‪7 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪10 min drive‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

8.8 out of 10
Excellent
(59 reviews)
  • 28 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Superior Room (2 Double Beds)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room (2 Double Beds)

  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (2 Double Beds)

Premium Room (2 Double Beds)

Premium Room (2 Double Beds)

7.4 out of 10
Good
(3 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

1 bedroom, premium bedding, minibar, in-room safe

Premium Room

7.8 out of 10
Good
(27 reviews)
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite

9.0 out of 10
Wonderful
(9 reviews)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

1 bedroom, premium bedding, minibar, in-room safe

Suite

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Terrace ((2 Double Beds))

Premium Room, Terrace ((2 Double Beds))

Premium Room, Terrace ((2 Double Beds))

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Terrace

Suite, Terrace

Suite, Terrace

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Terrace (View)

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, Terrace (View)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (Extra Bed 2 adults + 1 child)

1 bedroom, premium bedding, minibar, in-room safe

Suite (Extra Bed 2 adults + 1 child)

  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Corner (View, Extra Bed, 2 adults + 1 child)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, Corner (View, Extra Bed, 2 adults + 1 child)

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

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Exterior

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About the area

Mexico City

Heart of Mexico City.Within a 10-minute walk of this Reforma hotel, you'll find Paseo de la Reforma and Angel of Independence Monument. Palacio de Bellas Artes and Zócalo are also within 3 miles (5 km).

What's nearby

  • Angel of Independence Monument - 7 min walk - 0.6 km
  • Paseo de la Reforma - 7 min walk - 0.6 km
  • U.S. Embassy - 7 min walk - 0.6 km
  • Reforma 222 - 10 min walk - 0.9 km
  • Monument to the Revolution - 3 min drive - 1.9 km

Getting around

  • Insurgentes Station - 5 min walk
  • Mexico City Buenavista Station - 13 min drive
  • Benito Juarez International Airport (MEX) - 28 min drive

Restaurants

  • ‪La Casa de Toño - ‬2 min walk
  • ‪Handshake Speakeasy - ‬1 min walk
  • ‪Pancho's Bar - ‬2 min walk
  • ‪Cabaretito - ‬1 min walk
  • ‪Jugos y Licuados "El Güero - ‬2 min walk

About this property

NH Collection Mexico City Reforma

4-star eco-certified hotel near Paseo de la Reforma
NH Collection Mexico City Reforma offers its guests a full-service spa, an outdoor pool, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and 16 meeting rooms. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-certified NH Collection Mexico City Reforma. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee.

This 4-star Mexico City hotel is smoke free.

  • 306 guestrooms or units
  • 17 levels
  • 2 buildings
  • Built in 1972
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
NH Collection Mexico City Reforma offers 306 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Exterior

Galeria Plaza Reforma

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 2,720 reviews
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Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Self parking on site (MXN 208 per day)
  • Valet parking on site (MXN 208 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 297 to 396 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 689
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 630 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 297 to 396 per person
  • Airport shuttle fee: MXN 800 per vehicle (one way)
  • Self parking fee: MXN 208 per day
  • Valet parking fee: MXN 208 per day
  • Pet fee: MXN 630 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: MXN 689 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Property is also known as

Hotel NH Mexico City
Nh Hotel Mexico City
Nh Hotels Mexico City
Nh Mexico City Hotel Mexico City
NH Mexico City Reforma
NH Mexico City Reforma Hotel
Reforma Hotel
NH Collection Mexico City Reforma Hotel
Collection Reforma Hotel
NH Collection Mexico City Reforma
Collection Reforma
NH Collection Mexico City Reforma Hotel
NH Collection Mexico City Reforma Mexico City
NH Collection Mexico City Reforma Hotel Mexico City

NH Collection Mexico City Reforma Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 698 out of 1413 reviews
Rating 8 - Good. 327 out of 1413 reviews
Rating 6 - Okay. 175 out of 1413 reviews
Rating 4 - Poor. 114 out of 1413 reviews
Rating 2 - Terrible. 99 out of 1413 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Denise

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Location was great. Hallways could be cleaner. Difficult to reach the front desk when calling.
Stayed 1 night in Mar 2025

2/10 Terrible

Kristina

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
When booking thru a 3rd party like this, breakfast does not move to computer system. 2nd reservation I paid $30 usd a day for breakfast and had to argue to get. Also, rooms are older and falling apart. We had to switch rooms the 2nd day. Not because our toilet door wouldn't open because the ceiling feel in, but later the room had an overwhelming sewage smell.
Stayed 1 night in Mar 2025

10/10 Excellent

Remi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was really clean godd location staff speak English and friendly my room has been cleaned each day really carefuly the terrace with the pool is a big plus
Stayed 5 nights in Mar 2025

8/10 Good

MARIE, PEMBROKE PINES

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location lots of shops ,restaurants,nightclubs nearby Staffs were pleasant and helpful
Stayed 2 nights in Feb 2025

2/10 Terrible

Razvan

Stayed 4 nights in Mar 2025

10/10 Excellent

María Inés, Guatemala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, cumple con las expectativas
Stayed 1 night in Mar 2025

10/10 Excellent

Miguel

Stayed 4 nights in Mar 2025

10/10 Excellent

Jodi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top popl, nive fitness
Stayed 5 nights in Mar 2025

10/10 Excellent

Raymond

Liked: Amenities
Everything was great about this place
Stayed 4 nights in Feb 2025

10/10 Excellent

Evelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ok.
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful view

Lovely spacious room with beautiful view of the pool and greenery. I loved the whole closet setup and storage toilet area. The food was great and all the staff were very acommodating.
Stayed 7 nights in Feb 2025

10/10 Excellent

Brooke

Stayed 4 nights in Feb 2025

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All fine
Stayed 6 nights in Feb 2025

2/10 Terrible

ERICKA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was deeply disappointing! As we were celebrating both my husband’s birthday and our honeymoon, we chose this hotel based on its positive reviews and modern appeal. Unfortunately, our stay was marred by several issues from the beginning to end of our stay. 1. Poor Communication Prior to Arrival: Before our arrival, I attempted to contact the hotel multiple times via phone and email to arrange a special massage for my husband. Despite my efforts, I received no response. I finally received a response just hours before our arrival from Guest Service Manager apologizing for the delay. However, the lack of timely communication was highly frustrating. I've never ever seen a hotel that doesn't answer the phone or emails EVER!! 2. Room Maintenance Issues: Upon checking in, we found that our room was not well maintained. The balcony sliding doors were cracked and hazardous, a loose screw protruded from the bathroom wall, and several lights were not functioning properly. These issues were concerning and disappointing, especially for a hotel of your reputation. 3. Air Conditioning Issues: The most significant issue, however, was with the air conditioning. On our entire stay the AC made loud popping noises and failed to cool the room. After contacting the front desk, an engineer was sent, but we were informed that nothing could be done. The hotel was sold out so they never changed our room. We did not sleep for 3 nights.
Stayed 3 nights in Feb 2025

2/10 Terrible

ROBERTO

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff on desk was very disinterested to help at all the room was dirty I have to go back and forth to them to fix the problem pictures will be on goggle this is the 1st and last time to come here
Stayed 1 night in Mar 2025

2/10 Terrible

Trevor

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had booked and paid for five nights in junoir suite. On arrival they told us there is no junoir suite available. We were put in a basic suite for two nights until we approached manager and finally got our suite on night three. We were promised refund for difference of junoir suite and basic room. 11 days later we have no refund and can’t contact hotel manager. No email address.
Stayed 5 nights in Feb 2025

6/10 Okay

Carlos E.

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Buena opcion si te gusta la zona

La zona donde se encuentra no fue de mi agrado. El cuarto agusto y el desayuno bien.
Stayed 1 night in Feb 2025

2/10 Terrible

Ivan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel mysteriously lost my booking and I was placed in a worse room. And boy was it bad. Especially the air conditioning which did not work. Avoid at all costs!
Stayed 5 nights in Feb 2025

10/10 Excellent

Vanessa

Stayed 5 nights in Feb 2025

2/10 Terrible

ISRAEL

Stayed 4 nights in Nov 2024

10/10 Excellent

victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is best for edc week first time being here and first time for edc mexico and definitely recommend for vacation
Stayed 5 nights in Feb 2025

4/10 Poor

Arturo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My fourth time staying at this property over the past five years and my last. Since my arrival I addressed the AC temperature issue, everyone had a different answer including the maintenance tech. Well it's regulated, you cannot turn the AC below 23.5c/74f, that's hot for someone from Arizona. Bad customer service, poor follow up and they do not care about the client. Please stay somewhere else in the vicinity.
Stayed 3 nights in Feb 2025

10/10 Excellent

christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property is clean and safe. A short walk away you will find many dining options, coffee shops and convenience stores.
Stayed 2 nights in Feb 2025

6/10 Okay

Luisa

Business traveller
Liked: Cleanliness, amenities
The reason why I'm giving a 3 is because you can hear everything happening in the hallway and outside the hotel. The music was blasting and I couldn't sleep at all... very unconfortable. The shower drain was clogged and the whole bathroom was flooded. I understand that the hotel is a party zone such as the pink zone, however it will really help if the windows maybe were sound proof. Im not really happy with the experience to be honest.
Stayed 1 night in Feb 2025

6/10 Okay

Salvatore

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very noisy, you can hear the loud music from the bars and clubs near by. Bed and pillows extremely uncomfortable.
Stayed 1 night in Feb 2025