I would NOT recommend staying at Hyde Hotel and Residences. The unit we stayed in was dirty. There was pubic hair on the bathroom floor, hair on shower floor, and all over the head board on the bed. I asked the front desk if we could change units or get it cleaned. They said that we could not change units because we are on the residence side and booked through a third party. I thought we were staying at a hotel when we booked through hotels.com. They also said that they could not clean the unit unless we booked house keeping 24 hours in advance and it would cost $40.00 a day. So, I walked to Walmart and bought cleaning supplies to clean the unit myself, since we were stuck with a dirty unit. There sheets also were stained and ripped. The place was run down with scratches all over the walls and light bulbs out. The pool area was windy and the hot tub was not working and slightly run down. They charge $25 for a resort fee, which is fine, but if you are going to charge this then everything should be up and running. There were record breaking cold temps during our stay and all we wanted was to use the hot tub. When asked if they would refund one of the resort fees due to the inconvenience, they said that the could not because we booked through a third party. However, they took my credit card onsite to charge for the resort fees. It felt very sheisty. I would think twice before booking here, and if you want a recommendation the Diplomat a few hotels away is worth it!
