Too many details to discuss the whole awful experience. I will try not to go on too much. This trip was to be a covd get away with my hubby. A nice night of Super Bowl watching and snacks sitting in front of a fire, hiking, and more fireplace time. I did a lot of research to find a place specifically with a tv and fireplace. We get there, I put out all the snacks, ready to go...the tv doesnât work. My husband desperately trying to get it to work....nothing..after several texts back and forth to the manager, saying, this has never happened before. 4 hours later nothing, no super bowl. The fireplace...kept filling the cabin with smoke each time we tried to use it. We know how to use a fireplace, it wasnât our error as insinuated. The manager did finally call to help, but to no avail...no tv, no fireplace. And, weâre paying for cleaning service? They didnât clean the kitchen drawers..full of mice do. The manger did keep apologizing, but Never once did we hear from the owners through all of this. Not even to say weâre sorry, or offer a partial money back for our troubles. Just a..âmaybe we can give a discount if you come in the springâ..ah..no thanks. The one time I splurge.. and spend more than usual... for not having the amenities advertised. We didnât want excuses why things werenât working, or insinuations, just some, âwhat can we do for youâ concern. Not a way to do business. Hopefully all the kinks will be ironed out for the next visitors. Sorry we had to be the guinea pigs.