8/10 Good
Jennifer
Aug 24, 2025
We enjoyed our stay and had a wonderful time visiting Newport. Our stay was great except for a few things. First, our room was on the first floor;
which is OK because my mother is elderly. However the front door slammed enough to keep us up or wake us up during the night. It seems as if that would be an easy fix, but you can honestly hear that slamming constantly and it’s a bit unnerving, especially when you’re on vacation trying to relax. A woman behind the desk whose name was BJ was fantastic very friendly and knowledgeable about the area. We enjoyed seeing her when we came back from our daily excursions. However, Sunday night there was a man at the desk who was seemingly rude to a guest checking in as we came home for the day. Of course we could hear the whole encounter as our room is very close to the front desk. The situation is OK and understandable but the man who was on talked for hours in a very loud voice, sometimes chatting with guests who seemed like they were trying to just get away and get to their rooms. Sometimes with people who were just checking in. Either way, his it sounded as if he was in our room and it’s very upsetting that a member of the staff wouldn’t have any consideration for guests who could be resting.
Jennifer
Stayed 4 nights in Aug 2025