2/10 Terrible
Vanessa
Travelled with family
Aug 15, 2025
Liked: Cleanliness
Disliked: Room comfort
Faulty AC with locked thermostat panel
This hotel does not have reception and checking in is not very straightforward, struggled with the code given at first. It is a nice and clean hotel but the worst downside is their AC was not working, the thermostat was locked and apparently according to the rude customer service the Italian govt is only allowing them to have the AC between 23deg to 26deg celcius but it was more like 30deg inside and she said it should cool down in 12hours! I booked 3nights and asked her what if I am checking out tomorrow and she went “but you’re not”? I requested for an electric fan and none will be available until the next day as housekeeping have already left! We visited family in Milan so luckily I have a sister in law who had to bring us a fan in the middle of the night as it was unbearable. The next morning we woke up with mosquito bites as we had to open the doors/windows. I was seriously thinking of moving somewhere else but this would totally ruin my holiday plans plus last minute booking is usually pricey. When housekeeping brought the fan the following day she just opened the panel with a knife and entered a code, adjust the thermostat but didn’t really do any difference with the room temperature! I would have rated the accommodation a 5 but due to their nonexistent AC it is a 1 or a 0
Vanessa
Stayed 3 nights in Aug 2025
