letter sent to management
I am writing to express my deep disappointment with our recent stay at your Fairfield Inn location in Mobile Alabama. My husband and I traveled from Detroit, Michigan, for a business commitment and to attend his sisterâs funeralâan already emotionally difficult time.
Unfortunately, our experience at your property only added to the distress.
However, upon checking into Room 320, we were shocked to find bugs on the wall near the bathroom and visible mildew on other areas of the wall. This was incredibly unsettling. Due to the tight schedule for the funeral service at 10:00 AM, we had no time to address the issue immediately. I did report the condition of the room to the front desk, and while the staff offered us the option to switch rooms or check out, we simply could not manage a move at that time.
After returning later that evening, emotionally and physically drained, we opted to switch rooms. Unfortunately, the second room was no better. I have attached photos to illustrate the conditionâit was simply unacceptable by any standard, let alone Marriottâs.
In addition, the parking lot was extremely unclean, which further contributed to the negative impression.
