4/10 Poor
Beatriz
Travelled with family and small children
22 Jan 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon check-in the hotel employee that attend us discriminate against foreign people, that even laughed at us- total unprofessional m. We then ask to talk to a manager, and came the F&B Manager, that was such polite and try to remedy the situation. He is the heart, rock star of the hotel and the staff at the restaurants that where awesome! But that does not erase the fact that they discriminate against people outside Switzerland at check-in at front desk to give you a room. The hotel is definitely made for locals and thats is the way they treat the people that arrive at the hotel at check in. They made us feel like we where not welcome there. To enhance the situation we had a room booked, clearly stated in the reservation information and they gave us something completely different from what we reserved. They gave us an outdated apartment on the back of the hotel on the last building of the premises next to a construction site with loud noises from the next complex. That’s how far away we where, that didn’t had towels, bed clothing and housekeeping-which those services where specified upon the information of reservation at Expedia page and they completely disregard it because they all based there self that we reserved the hotel though out Expedia and not directly with them. Completely different room of what we reserved on Expedia, description, amenities not included. Now imagine this nightmare having with our small children, walking far in the cold to our “room”.
Beatriz
Stayed 10 nights in Jan 2024