Appartement entier

Global Luxury Suites at Mountain View

Hébergement 4.0 étoiles
Appartement 4 étoiles prÚs de Shoreline Amphitheatre

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Galerie de photos de l’hĂ©bergement Global Luxury Suites at Mountain View

Coin salon du hall
DĂ©tail de l’intĂ©rieur
Coin salon du hall
Centre d’affaires
Bar-salon dans le hall

Avis

8,2 sur 10 – 
TrĂšs bien

Commodités populaires

  • Piscine
  • Baignoire Ă  remous
  • Cuisine
  • Laveuse
  • SĂ©cheuse
  • Animaux de compagnie acceptĂ©s

Explorez la région

Afficher sur la carte
1720 El Camino Real, Mountain View, CA, 94040
  • Place, Mariposa Park
    â€Ș11 min Ă  pied‬
  • Place, Parc d'activitĂ©s Rengstorff Park
    â€Ș13 min Ă  pied‬
  • Place, Salle de spectacles Mountain View Center for the Performing Arts
    â€Ș16 min Ă  pied‬
  • Airport, San Jose, Californie (SJC-AĂ©roport international Norman Y. Mineta San Jose)
    â€Ș18 min en voiture‬

Options de chambre

Appartement luxueux, 1 chambre

  • 66 mÂČ
  • 1 chambre
  • 3 personnes
  • 1 grand lit et 1 canapĂ©-lit (double)
  • Wi-Fi gratuit

Appartement luxueux, 2 chambres

  • 102 mÂČ
  • 2 chambres
  • 5 personnes
  • 2 grands lits et 1 canapĂ©-lit (double)
  • Wi-Fi gratuit

Appartement Deluxe, 1 chambre, balcon

  • 66 mÂČ
  • 1 chambre
  • 3 personnes
  • 1 grand lit et 1 canapĂ©-lit (double)
  • Wi-Fi gratuit

D’autres options intĂ©ressantes

À propos du quartier

Mountain View

Vacances au centre-ville de Mountain View.En séjournant à appartement du quartier Shoreline West, vous serez à moins de 1 km de Silicon Valley et à moins de 3 km de Parc d'activités Rengstorff Park. San Andreas Fault Trail et Salle de spectacles Mountain View Center for the Performing Arts se trouvent également à moins de 3 km.

À proximitĂ©

  • Mariposa Park - 11 min Ă  pied - 1.0 km
  • Stevens Creek Trail - 13 min Ă  pied - 1.1 km
  • Parc d'activitĂ©s Rengstorff Park - 13 min Ă  pied - 1.1 km
  • Salle de spectacles Mountain View Center for the Performing Arts - 16 min Ă  pied - 1.4 km
  • San Andreas Fault Trail - 18 min Ă  pied - 1.5 km

Transport

  • Station de mĂ©tro San Antonio : Ă  3 min en voiture
  • Station de mĂ©tro Whisman : Ă  5 min en voiture
  • San Jose, Californie (SJC-AĂ©roport international Norman Y. Mineta San Jose) : Ă  16 min en voiture

Restaurants

  • â€ȘMcDonald's - ‬5 min Ă  pied
  • â€ȘPanera Bread - ‬4 min Ă  pied
  • â€ȘKunjip Tofu - ‬7 min Ă  pied
  • â€Ș1 Oz Coffee - ‬16 min Ă  pied
  • â€ȘStarbucks - ‬17 min Ă  pied

À propos de cet hĂ©bergement

Global Luxury Suites at Mountain View

Appartement 4 étoiles prÚs de Shoreline Amphitheatre
Global Luxury Suites at Mountain View offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. WiFi is free in public spaces. Business amenities include a business center, a meeting room, and coworking spaces. A rooftop terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Global Luxury Suites at Mountain View.

This 4-star Mountain View apartment is smoke free.

  • 2 guestrooms or units
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Express check-out
  • Staff is multilingual
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room
Global Luxury Suites at Mountain View propose 2 chambres dotĂ©es de : laveuse-sĂ©cheuse et eau embouteillĂ©e (gratuite). L’ameublement des chambres comprend : un canapĂ©-lit lit double. Les lits sont dotĂ©s de literie de qualitĂ©. Un tĂ©lĂ©viseur Ă  Ă©cran plat de 42 po avec chaĂźnes par cĂąble. Cet appartement haut de gamme Ă©toiles propose des unitĂ©s d'hĂ©bergement avec cuisine ou cuisinette pourvue de : rĂ©frigĂ©rateur grande capacitĂ© avec congĂ©lateur, surface de cuisson, four Ă  micro-ondes et coin cuisine distinct. La salle de bain comprend : ensemble baignoire-douche, articles de toilette griffĂ©s, articles de toilette (gratuits) et sĂ©choir Ă  cheveux.

Cet appartement à Mountain View offre gratuitement un accÚs à Internet sans fil. Les services d'affaires comprennent : un bureau et un téléphone. Les appels locaux gratuits sont aussi compris (certaines restrictions peuvent s'appliquer). De plus, les chambres comprennent cafetiÚre-théiÚre et fer et planche à repasser.

Hébergements similaires

CommoditĂ©s de l’hĂ©bergement

Piscine/spa

  • Baignoire Ă  remous
  • Chaises longues au bord de la piscine
  • Piscine extĂ©rieure

Internet

  • Disponible dans l’appartement : Wi-Fi gratuit
  • Disponible dans certaines aires communes : Wi-Fi gratuit

Stationnement et transport

  • Borne de recharge disponible sur place pour vĂ©hicule Ă©lectrique

Pour les familles

  • Lit de bĂ©bé : 100 USD par sĂ©jour

Cuisine

  • Batterie de cuisine, vaisselle et couverts
  • CafetiĂšre-thĂ©iĂšre
  • CongĂ©lateur
  • Essuie-tout
  • Four
  • Four Ă  micro-ondes
  • Grille-pain
  • Lave-vaisselle
  • MĂ©langeur
  • Produits de nettoyage
  • RĂ©frigĂ©rateur grande capacitĂ© avec congĂ©lateur
  • Surface de cuisson

Chambres

  • CanapĂ©-lit
  • Chambre
  • Literie de qualitĂ©
  • Literie hypoallergĂ©nique

Salle de bain

  • 1 salle de bain privĂ©e
  • Articles de toilette griffĂ©s
  • Douche-baignoire combinĂ©e
  • SĂ©choir Ă  cheveux
  • Serviettes fournies

Lieux de séjour

  • Moustiquaires
  • Salle Ă  manger sĂ©parĂ©e
  • Salle de sĂ©jour

Divertissement

  • TĂ©lĂ©viseur Ă  Ă©cran plat de 42 po avec chaĂźnes par cĂąble
  • TĂ©lĂ©viseur dans les aires communes

Espaces extérieurs

  • Aire de pique-nique
  • Barbecue
  • Foyer
  • Jardin
  • Meubles extĂ©rieurs
  • Terrasse sur le toit

Buanderie

  • DĂ©tergent Ă  lessive
  • Laveuse-sĂ©cheuse

Espaces de travail

  • Centre d’affaires
  • Espace de travail pour ordinateurs portables
  • Espaces de travail partagĂ©s
  • Salle de rĂ©union

ContrÎle de la température

  • Chauffage
  • Climatisation

Animaux de compagnie

  • Animaux de compagnie acceptĂ©s
  • 2 animaux de compagnie au total
  • Frais : 250 USD par animal de compagnie par sĂ©jour
  • Aucuns frais ni aucune restriction pour les animaux d’assistance

Accessibilité

  • Si vous avez des besoins particuliers en matiĂšre d’accessibilitĂ©, veuillez communiquer avec l’hĂ©bergement Ă  l’aide des renseignements contenus dans la confirmation reçue aprĂšs la rĂ©servation.
  • Accessible en fauteuil roulant (peut prĂ©senter des restrictions)
  • Ascenseur
  • Bar-salon accessible en fauteuil roulant
  • Bureau d’enregistrement accessible en fauteuil roulant
  • Chemin vers l’ascenseur accessible en fauteuil roulant
  • HĂ©bergement non-fumeurs

Services et commodités

  • Appels locaux gratuits
  • Aucun service d’entretien mĂ©nager
  • Eau embouteillĂ©e gratuite
  • Fer et planche Ă  repasser
  • Personnel multilingue
  • TĂ©lĂ©phone

Points d’intĂ©rĂȘt de l’endroit

  • À proximitĂ© d’une station de mĂ©tro
  • Au centre-ville
  • Dans un quartier d’affaires

Activités

  • Salle d’entraĂźnement ouverte en tout temps

Dispositifs de sécurité

  • DĂ©tecteur de monoxyde de carbone (L’hĂŽte a indiquĂ© qu’il y avait un dĂ©tecteur de monoxyde de carbone dans l’hĂ©bergement.)
  • DĂ©tecteur de fumĂ©e (L’hĂŽte a indiquĂ© qu’il y avait un dĂ©tecteur de fumĂ©e dans l’hĂ©bergement.)
  • SystĂšme de sĂ©curitĂ©
  • Protections pour fenĂȘtres

Information générale

  • 2 unitĂ©s
  • Borne de recharge pour vĂ©hicules Ă©lectriques
  • Jardin

Politiques

Arrivée

Arrivée de 16 h à à tout moment
Arrivée sans contact offerte
Âge minimal pour l’enregistrement : 21 ans

Départ

L’heure limite de dĂ©part est 11 h.
Départ sans contact offert
Départ express

Instructions spĂ©ciales pour l’enregistrement

Cet hĂ©bergement ne dispose d’aucune rĂ©ception.
Les clients recevront un courriel dans les 24 heures avant l’arrivĂ©e contenant les instructions relatives Ă  l’arrivĂ©e et les renseignements concernant le verrouillage intelligent. Vous pourrez accĂ©der Ă  votre hĂ©bergement par une entrĂ©e privĂ©e.
Pour toute question, veuillez communiquer avec l’hĂ©bergement en utilisant les informations figurant sur la confirmation de rĂ©servation.
Les renseignements fournis par l’hĂ©bergement peuvent ĂȘtre traduits au moyen d’outils de traduction automatique.
Vous recevrez un e-mail contenant un accord de réservation/de location à compléter avant votre arrivée.

MĂ©thodes d’accĂšs

Entrée privée et verrouillage intelligent

Animaux de compagnie

  • Animaux de compagnie : 250 USD par animal de compagnie, par sĂ©jour
  • Limite de 2 animal(aux) de compagnie par chambre
  • Des restrictions s’appliquent
  • Pour de plus amples renseignements, communiquez avec l’établissement au numĂ©ro indiquĂ© sur la confirmation de votre rĂ©servation
  • Il n’y a pas de frais pour les animaux d’assistance

Enfants et lits supplémentaires

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 100 per stay.

Types de paiement

Renseignements importants

Extras en option

Les frais et les dĂ©pĂŽts indiquĂ©s ci-dessous seront facturĂ©s au moment de l’octroi du service, de l’arrivĂ©e ou du dĂ©part.

  • Animaux de compagnie : 250 USD par sĂ©jour et par animal de compagnie
  • Aucuns frais pour les animaux d'assistance
  • Berceau (lit de bĂ©bĂ©) : 100 USD par sĂ©jour

Cette liste n’est peut-ĂȘtre pas complĂšte. Les montants des frais et des dĂ©pĂŽts peuvent changer et pourraient ne pas comprendre les taxes.

À savoir

Des frais par personne supplĂ©mentaire peuvent s’appliquer et varient selon les politiques de l’hĂ©bergement.
Une piĂšce d’identitĂ© avec photo Ă©mise par le gouvernement et un dĂ©pĂŽt en espĂšces, une carte de crĂ©dit ou une carte de dĂ©bit pour couvrir les frais accessoires peuvent ĂȘtre requis Ă  l’arrivĂ©e.
Les demandes spĂ©ciales sont sujettes Ă  la disponibilitĂ© au moment de l’enregistrement et peuvent entraĂźner des frais supplĂ©mentaires. Les demandes spĂ©ciales ne peuvent pas ĂȘtre garanties.
Cet hĂ©bergement accepte les cartes de crĂ©dit. L’argent comptant n’est pas acceptĂ©.
L’hĂŽte a indiquĂ© qu’il y avait un dĂ©tecteur de monoxyde de carbone dans l’hĂ©bergement.
L’hĂŽte a indiquĂ© qu’il y avait un dĂ©tecteur de fumĂ©e dans l’hĂ©bergement.
Cet hĂ©bergement comprend les dispositifs de sĂ©curitĂ© suivants : un systĂšme de sĂ©curitĂ© et des protections pour fenĂȘtres.
Cet hĂ©bergement dispose d’espaces extĂ©rieurs, tels que des balcons, des patios et des terrasses, qui peuvent ne pas convenir aux enfants. Si vous avez des inquiĂ©tudes, nous vous recommandons de communiquer avec l’hĂ©bergement avant votre arrivĂ©e pour confirmer qu’il pourra vous accueillir dans une chambre appropriĂ©e.
Cet hébergement est nettoyé professionnellement
Veuillez noter que les normes culturelles et les politiques relatives aux clients peuvent ĂȘtre diffĂ©rentes selon le pays et l’hĂ©bergement. Les politiques Ă©noncĂ©es sont dĂ©finies par l’hĂ©bergement.
Les clients supplémentaires peuvent faire l'objet de suppléments, conformément à la politique de l'établissement.
Une piĂšce d’identitĂ© avec photo Ă©mise par le gouvernement et un dĂ©pĂŽt en espĂšces, une carte de crĂ©dit ou une carte de dĂ©bit pour couvrir les frais accessoires peuvent ĂȘtre requis Ă  l’arrivĂ©e.
Les demandes spĂ©ciales dĂ©pendent de la disponibilitĂ© au moment de l’enregistrement. Elle ne peuvent ĂȘtre garanties et peuvent occasionner des frais supplĂ©mentaires.
    Cet hĂ©bergement est gĂ©rĂ© par un(e) hĂŽte professionnel(le). L’offre d’hĂ©bergement est associĂ©e Ă  des fins commerciales, professionnelles ou d’entreprise. Cet hĂ©bergement dispose d’espaces extĂ©rieurs, tels que des balcons, des patios et des terrasses, qui peuvent ne pas convenir aux enfants. Si vous avez des inquiĂ©tudes, nous vous recommandons de communiquer avec l’hĂ©bergement avant votre arrivĂ©e pour confirmer qu’il pourra vous accueillir dans une chambre appropriĂ©e. Cet Ă©tablissement accepte la carte Visa, la carte Mastercard, la carte American Express et la carte Discover. L’argent comptant n’est pas acceptĂ©. Pour assurer la sĂ©curitĂ© des clients, chaque hĂ©bergement de l'Ă©tablissement comprend un dĂ©tecteur de monoxyde de carbone, un dĂ©tecteur de fumĂ©e, un systĂšme de sĂ©curitĂ© et des protections pour fenĂȘtres. Le nettoyage de l’hĂ©bergement est confiĂ© Ă  des professionnels.

NumĂ©ro d’enregistrement de l’hĂ©bergement : MVSTR-0000185

À noter

  • Pour prendre des dispositions afin d’emmener votre animal de compagnie, communiquez directement avec l’établissement au numĂ©ro indiquĂ© sur la confirmation de votre rĂ©servation (les frais sont indiquĂ©s Ă  la section Frais).

Hébergement également appelé

Global Suites At Mountain View
Global Luxury Suites at Mountain View Apartment
Global Luxury Suites at Mountain View Mountain View
Global Luxury Suites at Mountain View Apartment Mountain View

Foire aux questions

How close is Global Luxury Suites at Mountain View to the airport?

Global Luxury Suites at Mountain View is 11.9 mi (16-min drive) away from the Norman Y. Mineta San Jose Intl. Airport (SJC) airport, the closest popular airport to the property.

Does Global Luxury Suites at Mountain View have an airport shuttle?

Airport shuttle services are not available at Global Luxury Suites at Mountain View.

Does Global Luxury Suites at Mountain View offer free breakfast?

Global Luxury Suites at Mountain View does not offer free breakfast.

Is there a casino at Global Luxury Suites at Mountain View?

No, there is no casino at this apartment, but Casino M8trix (13-min drive) is nearby.

What time is check-in at Global Luxury Suites at Mountain View?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Global Luxury Suites at Mountain View?

Free parking is not available at this apartment.

Does Global Luxury Suites at Mountain View have a pool?

Global Luxury Suites at Mountain View features an outdoor pool.

Does Global Luxury Suites at Mountain View have a spa?

There are no spa services available at this apartment.

How close is Global Luxury Suites at Mountain View to downtown Mountain View?

Global Luxury Suites at Mountain View is 0.6 mi away from Mountain View.

Avis pour Global Luxury Suites at Mountain View

Avis

8,2

TrĂšs bien

Note de 10 – Excellent, d’aprùs 98 avis sur 194.
Note de 8 – Bien, d’aprùs 51 avis sur 194.
Note de 6 – Acceptable, d’aprùs 16 avis sur 194.
Note de 4 – MĂ©diocre, d’aprĂšs 11 avis sur 194.
Note de 2 – Terrible, d’aprùs 18 avis sur 194.

9,4/10

Propreté

7,6/10

Service et personnel

9,0/10

Commodités

9,4/10

État et installations de l’hĂ©bergement

Avis

Avis vérifié

10/10 – Excellent

Priscilla

Points forts : Propreté, commodités et communication.
The building is all new. I loved it staying there and totally met my family needs. Apartment is great. I missed some kitchen accessories - they have only a few. Other than this, communication / instruction from the property manager was very good and clear.
Séjour de 6 nuits en décembre 2025
Avis vérifié

10/10 – Excellent

Elizabeth

Points forts : Propreté, confort de la chambre et communication.

Nice

Always a pleasure to stay here
Séjour de 7 nuits en avril 2025
Avis vérifié

10/10 – Excellent

TAKANOBU

Points forts : PropretĂ©, commoditĂ©s, Ă©tat et installations de l’hĂ©bergement et communication.
We enjoyed this trip at this apartment.
Séjour de 10 nuits en juillet 2023
Avis vérifié

10/10 – Excellent

Elizabeth

Points forts : Propreté, confort de la chambre et communication.

Great location

We always stay here when in the area. Our only irritant was the latch app key system, always a pain, but once we got in we enjoyed it.
Séjour de 4 nuits en octobre 2024
Avis vérifié

10/10 – Excellent

John

Points forts : Propreté, confort de la chambre et communication.

Best deal

Good place for the price
Séjour de 21 nuits en février 2025
Avis vérifié

10/10 – Excellent

Steve

Points forts : PropretĂ©, commoditĂ©s, Ă©tat et installations de l’hĂ©bergement et communication.
I liked that it had washer and dryer in room.the room was very nice.
Séjour de 3 nuits en février 2023
Avis vérifié

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, confort de la chambre et communication.
Excellent place. Convenient location. Will used again. Mattress little bit too hard for my likeness. Overall, highly recommended
Séjour de 2 nuits en décembre 2021
Avis vérifié

10/10 – Excellent

sung

Points forts : État et installations de l’hĂ©bergement, communication
Cleaness!!
Séjour de 6 nuits en novembre 2023
Avis vérifié

2/10 – Terrible

Reece

Points faibles : Propreté, confort de la chambre et communication.
The check in insurrections are by far the worst I’ve ever had. This also isn’t the “global luxury suites” - I put that into my maps and I was walking around the wrong apt complex for 45 mins trying to call customer support who was absolutely useless and rude until I finally realized the global luxury suites on maps is not the right place. Then when I finally got to the right place which was another 20 min drive away, the app didn’t work and there were no instructions on what elevator to use and how to get into the building which took another hour. The bed was extremely uncomfortable as well. Highly don’t recommend staying here.
Séjour de 3 nuits en octobre 2025
Avis vérifié

10/10 – Excellent

Kevin

Points forts : PropretĂ©, commoditĂ©s, Ă©tat et installations de l’hĂ©bergement et communication.
No spices. Limited cookware
Séjour de 3 nuits en mai 2024
Avis vérifié

6/10 – Acceptable

andy

Points forts : PropretĂ©, commoditĂ©s et Ă©tat et installations de l’hĂ©bergement.
Clean and good location but no actual person to check in and the app that was provided few hours before your check in time was unreliable at times which was bit frustrating. Could not request extra towels since they did not have anyone on site.
Séjour de 3 nuits en juin 2023
Avis vérifié

2/10 – Terrible

Janelle

Points forts : Propreté
Points faibles : Communication
Does not match picture on listing. No front desk; no one answers the customer support phone numbers. Not enough towels or blankets. This listing was inaccurate and very disappointing.
Séjour de 5 nuits en février 2025
Avis vérifié

2/10 – Terrible

Voyageur vérifié

Points faibles : Confort de la chambre, communication

Beware location and access system

Very noisy location, heavybtrafficvfromnEl Camino Real. Very cumbersome use of Latch app. Early check in did not work; cystomer support nit able to solve issues. Waited three and half hours to get access. Clean apartment and comfortable beds.
Séjour de 6 nuits en octobre 2022
Avis vérifié

6/10 – Acceptable

Xuan

Points forts : PropretĂ©, Ă©tat et installations de l’hĂ©bergement
While the property itself is great (clean, quiet, good amenity), communication and management is poor. We were given a code to a wrong room in the Latch app as they re-assigned us to a new room on the day of check-in but didn’t update in their system properly. We stepped in a room that was clearly occupied! What’s worse was we were emailed that all staff would be on Thanksgiving break and we should call some back up phone number, but the back up person clearly belongs to a different firm and was not sure how to handle this and told us there is a chance nobody would be given it’s night before Thanksgiving (so very stressful for us after a long day of driving). And even more funny was we tried to call the original number after all, and they were actually not on break at all! They were indeed able to help. It seems the property is subcontracted through many firms and between each layer there is some communication barrier. Too many miscommunication and mismanagement made an otherwise wonderful stay stressful.
Séjour de 3 nuits en novembre 2025
Avis vérifié

8/10 – Bien

Colette

Points forts : PropretĂ©, commoditĂ©s, Ă©tat et installations de l’hĂ©bergement et communication.
Garbage disposal did not work.subtle rumbling all day and night- off and in. Not sure if it was trucks outside, the elevator or garbage shire. Not noticeable with tv on, but noticeable at night. Electronic locks were confusing.
Séjour de 8 nuits en octobre 2024
Avis vérifié

2/10 – Terrible

Bogdan

Points forts : PropretĂ©, commoditĂ©s et Ă©tat et installations de l’hĂ©bergement.
Points faibles : Communication
Agency didn’t work appropriately, they just didn’t give keys
Avis vérifié

6/10 – Acceptable

Courtaney

Points forts : PropretĂ©, Ă©tat et installations de l’hĂ©bergement
Points faibles : Communication
This property is nice, but everything is automated. During your stay you will never see a front desk person or any person that can assist. All communication/issues are communicated by phone and/or text. There are not physical keys to use. Instead there is a Latch app that you download and use to enter the parking garage, elevator and room/apartment, etc. It takes some time to get used to and not all of the entries & exits are listed logically. For our group, we all used one login and password, just FYI. Not sure we would stay here again, we realized how nice it is to have actual people to talk with at a typical hotel if you have an issue.
Séjour de 11 nuits en janvier 2025
Avis vérifié

2/10 – Terrible

Voyageur vérifié

Points forts : Propreté
Points faibles : Communication

Not great

Room was ok. No onsite staff. All interaction was via phone or email. Communication was awful. Reply took hours. All communication took multiple contacts, never got the same answer, no one cared. Road noise was so excessive. Beds were crap. Electronic lock system never worked the first time and was excessively cumbersome. Minimal kitchen plates, cups. No supplies. Would not go back.
Séjour de 14 nuits en janvier 2023
Avis vérifié

2/10 – Terrible

Jianghua

Points forts : PropretĂ©, commoditĂ©s et Ă©tat et installations de l’hĂ©bergement.
Points faibles : Communication
The communication and management were terrible. I was locked out 9pm in the night and no one is in front desk. I couldn't get into the property. I called service hotline, was told someone is coming to help me, nobody showed up. I was stay outside of the hotel for one and half hour. It was cold and horrible experience. service needs some serious improvement.
Séjour de 3 nuits en mars 2022
Avis vérifié

4/10 – MĂ©diocre

Claire

Points forts : Propreté
Points faibles : Communication

Latch key system made for a horrible experience

Getting into the property was a nightmare. The Latch smartphone locks didn't work. Their system was down the first night and I waited 30 minutes for someone to call me back and manually enter me into the system. The elevators require the Latch app to work and the app requires wifi. Wifi doesn't work in parking garages, so I struggled the first 2 days with getting the elevators to work. Not worth the trouble.
Séjour de 3 nuits en mars 2023
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8/10 – Bien

Carissa

Points forts : PropretĂ©, commoditĂ©s et Ă©tat et installations de l’hĂ©bergement.
Points faibles : Communication
Absolutely wonderful place to stay - except could never ever contact anyone by phone to help in any way. After a long delay they'd send an email and call (which I always missed due to flights so go voicemail) and if I replied to email immediately I'd still not get a response until too late. The Latch system (instead of keys, to enter every door and use elevators) did not work for my phone and no employees understood how it worked. I absolutely needed to have service which I did not inside of the elevator so an employee at the leasing office had to let me in so I could get service at the top floor . It took hours and hours of everyone's time. We were given late checkout as an apology, which I appreciated. (the leasing office people were really uncomfortable because it was not their rental situation, but helped as much as they could. We had just wandered in because we had the wrong address and thankfully they could access our floor in our building)
Séjour de 4 nuits en juin 2025
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2/10 – Terrible

Paul

Points faibles : PropretĂ©, commoditĂ©s, Ă©tat et installations de l’hĂ©bergement et communication.
I've never been more appalled in my life. This was an expensive rental. I called as i was in the Uber to confirm information for checkin. I was asking to check in 30min early. Was told she would check and call me back...never called back. Went to the 49ers game then to the hotel and couldn't get into the building. Called every number available through the callbox and emails presented and could not get in touch with anyone for an hour as i stood out on the street with my luggage. Ultimately had to book another hotel as it was close to midnight and i needed somewhere to go. This was the second time having issues getting into the building and they refused to refund my stay. STEER CLEAR OF THIS PLACE!
Séjour de 3 nuits en septembre 2024
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4/10 – MĂ©diocre

Janet

Points faibles : Communication
The property requires two apps to enter: the latch app and another one developed by the property. The instruction and code for the latch app never arrived - even after we contacted the property. My apartment uses latch and I have no issue receiving any related info except for this property. For the other app, there was always a "cannot connect to server" error message, preventing us to do anything. We ended up booking another hotel and since this payment was not refundable we basically wasted a few hundred dollars. Communication is way faster if you let Expedia customer service contact the property for you - we told the property about the check-in issue in the morning and there was no response until we contacted Expedia.
Séjour de 3 nuits en novembre 2023
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6/10 – Acceptable

Blair

Points forts : Propreté, confort de la chambre

Nice Apartment but noisy and access difficult

The apartment is well sized, clean and comfortable and is well located in the centre of Silicon Valley. Unfortunately the apartment fronts onto the El Camino highway and is therefore really noisy between 7am and midnight. Fortunately it quietens down overnight so sleep is possible. In the evenings though it is difficult to hear the TV over the traffic noise. Initial access is difficult as there are two garages and 6 different lifts each access a limited number of apartments - the lifts don't indicate which apartments they service, so if you are unlucky you may have to go up and down 6 lifts before you find the right one. You also need to download an access app to secure entry, so if boy have arrived from overseas and you don't have cell coverage then you are in trouble. It took us two hours to gain access to the apartment and that was only via the assistance of some residents. There is secure underground garage parking which is great but access requires you to get out of the car use your app to access the control pad to then open the gate, regrettably by the time you get back to your car the gates have already started to close again - sometimes you can get in other times you have to repeat the process - if there are two of you then you can use your passenger to trigger the gate whilst you then drive through.
Séjour de 8 nuits en mars 2024
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10/10 – Excellent

Mary

Points forts : PropretĂ©, service et personnel, Ă©tat et installations de l’hĂ©bergement et confort de la chambre.

Simply beautiful room

The room was in a fully furnished, brand new apartment building. It was a great way to spend a business trip in which I was traveling with a friend, as we each had our own rooms and bathrooms. The room was utterly gorgeous and very comfortable. It was like having a second home on a business trip. I'd definitely stay here again. Because this isn't a standard hotel, the check in process was a bit different, and could have been simpler. For example, after booking, i received about 5 different emails, each of which expected me to do something different (e.g., notify them how many keys I'd need, or whether I needed parking accommodation). If I had missed even one of them, then check in might have been more challenging. Once I arrived, I could pick up keys from a lock box and head up to my room. Instructions never mentioned that there were two elevators and that there was literally no way to get to my room from the elevator I first chose. I circled the floor for a solid 10 minutes confirming I wasn't crazy. Then I had to physically go to the apartment office to get parking instructions, because despite providing information that I'd need a parking spot, no info was given. Turns out there were no restrictions on parking despite each spot being numbered. Another confusing step was that, despite having received paperwork, there was no mention of my room number on it anywhere. I had to go to the apartment office to ask for help. Quieter than a hotel, but not without noise