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Grupotel Alcudia Pins

3.5 star property
3.5-star beachfront hotel near Playa de Muro

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Photo gallery for Grupotel Alcudia Pins

2 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, sun loungers
On the beach, white sand
On the beach, white sand
Reception
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Carre Canyes, s/n, Platja de Muro, Muro, Mallorca, 07458
  • Place, Playa de Muro
    ‪2 min walk‬
  • Place, Es Comú
    ‪11 min walk‬
  • Place, Alcúdia Beach
    ‪7 min drive‬
  • Airport, Palma de Mallorca (PMI)
    ‪45 min drive‬

Room options

View all photos for Double Family (1 Adult)

In-room safe, desk, blackout drapes, free WiFi

Double Family (1 Adult)

  • 30 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Family (2 Adults)

In-room safe, desk, blackout drapes, free WiFi

Double Family (2 Adults)

8.8 out of 10
Excellent
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Family (3 Adults)

In-room safe, desk, blackout drapes, free WiFi

Double Family (3 Adults)

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Double Family (2 Adults + 1 child)

In-room safe, desk, blackout drapes, free WiFi

Double Family (2 Adults + 1 child)

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom (2 Adults + 2 children)

Balcony view

Apartment, 1 Bedroom (2 Adults + 2 children)

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom (2 Adults)

Balcony view

Apartment, 1 Bedroom (2 Adults)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment, 1 Bedroom (3 Adults)

Balcony view

Apartment, 1 Bedroom (3 Adults)

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom (2 Adults + 1 child)

Balcony view

Apartment, 1 Bedroom (2 Adults + 1 child)

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Double Family (2 Adults + 2 children)

In-room safe, desk, blackout drapes, free WiFi

Double Family (2 Adults + 2 children)

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Pool View (2 Adults)

Balcony view

Apartment, 1 Bedroom, Pool View (2 Adults)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Pool View (3 Adults)

Balcony view

Apartment, 1 Bedroom, Pool View (3 Adults)

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Pool View (2 Adults + 1 child)

Balcony view

Apartment, 1 Bedroom, Pool View (2 Adults + 1 child)

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Pool View (2 Adults + 2 children)

Balcony view

Apartment, 1 Bedroom, Pool View (2 Adults + 2 children)

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View (2 Adults)

Balcony view

Apartment, 1 Bedroom, Partial Sea View (2 Adults)

  • 30 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View (3 Adults)

Balcony view

Apartment, 1 Bedroom, Partial Sea View (3 Adults)

  • 30 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View (2 Adults + 1 child)

Balcony view

Apartment, 1 Bedroom, Partial Sea View (2 Adults + 1 child)

  • 30 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View (2 Adults + 2 children)

Balcony view

Apartment, 1 Bedroom, Partial Sea View (2 Adults + 2 children)

  • 30 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms (3 adults)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 2 Bedrooms (3 adults)

  • 46 sq m
  • 2 bedrooms
  • Partial sea view
  • Sleeps 3
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 2 Bedrooms (4 adults)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 2 Bedrooms (4 adults)

  • 46 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 2 Bedrooms (2 adults + 1 child)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 2 Bedrooms (2 adults + 1 child)

  • 46 sq m
  • 2 bedrooms
  • Sleeps 3
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 2 Bedrooms (2 adults + 2 children)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 2 Bedrooms (2 adults + 2 children)

  • 46 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 2 Bedrooms (2 adults + 3 children)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 2 Bedrooms (2 adults + 3 children)

  • 46 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

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About the area

Muro

On the beach.Your stay at this Muro hotel places you within a 10-minute walk of Playa de Muro and Es Comú. Albufera Natural Park and Playa de Can Picafort are also within 3 miles (5 km).

What's nearby

  • Playa de Muro - 2 min walk - 0.2 km
  • Es Comú - 11 min walk - 1.0 km
  • Alcúdia Beach - 7 min drive - 5.6 km
  • Alcúdia Port - 9 min drive - 8.1 km
  • Port de Sóller Marina - 58 min drive - 80.1 km

Getting around

  • Muro Station - 19 min drive
  • Palma de Mallorca Airport (PMI) - 54 min drive

Restaurants

  • ‪Tramuntana Restaurant - ‬3 min drive
  • ‪Can Pescador - ‬4 min drive
  • ‪Buffet Restaurant - ‬3 min walk
  • ‪Gelats Artesa Valls - ‬3 min drive
  • ‪La Playa Chillout Restaurant - ‬9 min walk

About this property

Grupotel Alcudia Pins

3.5-star beachfront hotel near Playa de Muro
Some rates at Grupotel Alcudia Pins are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grupotel Alcudia Pins offers its guests 2 outdoor swimming pools, a waterslide, a fitness center, and a children's pool. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A terrace, barbecue grills, and a vending machine are also featured at the family-friendly Grupotel Alcudia Pins. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Muro hotel.

  • 598 guestrooms or units
  • 5 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Lockers available
Grupotel Alcudia Pins offers 598 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and hair dryers. This Muro hotel provides complimentary wireless Internet access. Housekeeping is provided once per stay.

Similar properties

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Grupotel Port d'Alcudia
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  • All-inclusive
  • Spa
  • Kids pool
4.4 out of 5, Excellent, 248 reviews
Grupotel Port d'Alcudia

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 to 14 for adults and EUR 7 to 7 for children
  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Gym
  • Playground
  • Shopping
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 29-inch LCD TV

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 60.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14.00 to 14.00 for adults, and EUR 7.00 to 7.00 for children
  • Late check-out fee: EUR 60.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

Property Registration Number H-PM-2637

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

TUI FAMILY LIFE Alcudia Pins Hotel Muro
TUI FAMILY LIFE Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins Muro
TUI FAMILY LIFE Alcudia Pins
TUI FAMILY LIFE Alcua Pins Mu
TUI BLUE Alcudia Pins
Grupotel Alcudia Pins Muro
Grupotel Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins
Grupotel Alcudia Pins Hotel Muro

Grupotel Alcudia Pins Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 50 out of 141 reviews
Rating 8 - Good. 47 out of 141 reviews
Rating 6 - Okay. 27 out of 141 reviews
Rating 4 - Poor. 10 out of 141 reviews
Rating 2 - Terrible. 7 out of 141 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Kent, Fenestrelle

Business traveller
Liked: Amenities
If you are looking for a cheep place for a family or small group then this would be a great place. I booked the hotel as it gave the impression that there was secure parking on site yet when we arrived we discovered that it was just on street parking. The room was a good size but had a stake damp smell. Luckily it was cool enough to have the windows open over night.
Stayed 2 nights in Sep 2025

2/10 Terrible

RICARDO, Bronx

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super dirty, the bathroom smell bad, outdated... the food in the restaurant was awful, every day I drive to locals coffee shops for a nice coffee.....
Stayed 3 nights in Sep 2025

6/10 Okay

antonio

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 8 nights in Aug 2025

8/10 Good

Cinthya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ideal for families, it was packed during the holidays and we still always managed to find a sunbed. Parking was tricky, but this was during the summer holidays, it might be easier other times in the year. Food and all inclusive is priced great and it's not bad but it's not great.
Stayed 7 nights in Aug 2025

10/10 Excellent

steven

Stayed 6 nights in Aug 2025

10/10 Excellent

Fareez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2025

10/10 Excellent

kirsty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great holiday

Had a week here it’s lovely , great location friendly staff. Food was great beach is lovely, we were not disappointed
Stayed 5 nights in Jul 2025

10/10 Excellent

Abdulazeez

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great food options, fun activities for kids, nice pools and beach. Loved everything bit of our holiday and would definitely visit again!
Stayed 5 nights in Jul 2025

10/10 Excellent

Robert, Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. So cheap for what they offer. Just 30meters from the beach and ocean..it can be a bit windy in this location but worth the proximity. We didn’t do the all inclusive so didn’t try the restaurants but there were food options very close. This is high traffic of kids, but it’s not loud at night as it all shuts down at good time. Would definitely stay here again.
Stayed 1 night in May 2025

10/10 Excellent

Elisabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

k

Stayed 1 night in Aug 2024

6/10 Okay

miriam

Stayed 9 nights in Aug 2024

10/10 Excellent

massoud

Stayed 2 nights in Jul 2024

8/10 Good

Andrew

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was really nice but the Air Con wasn’t very effective. Only a very short walk to the beach. Staff all very helpful and friendly. We were room only but bought food from the hotel facilities - mainly the Crispy Corner. Food was only OK. Shop was very convenient and overall the hotel had everything you could need for a good holiday. We enjoyed it and would most likely stay there again.
Stayed 7 nights in Jun 2024

4/10 Poor

Denis

Travelled with partner
Disliked: Cleanliness, staff & service
Made skipped our room cleaning. Very noisy room facing the back of the kitchen. Wifi did not reach our room.
Stayed 2 nights in Sep 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this hotel! It’s really family oriented and they go above and beyond to make you feel comfortable. Lots of activity for kids, lots of options for food in the hotel and also around the property. There is also a grocery shopping right outside the hotel, very convenient. Overall we had a great experience.
Stayed 3 nights in Jul 2023

10/10 Excellent

Stephen

Stayed 7 nights in Aug 2023

6/10 Okay

Rocio

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
La cama para niños de la habitación familiar bastante incómoda, la limpieza se puede mejorar en todo el establecimiento, hay telarañas en los pasillos, la recepción holia fatal como a podrido los 5 días de nuestra estancia, el desayuno y cena buffet yo lo mejoraría tanto en calidad como en presentación con un poco de cariño ganaría mucho mas.
Stayed 4 nights in Jul 2023

8/10 Good

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We enjoyed our holiday here. Pros: locatoon next to beautiful beach, pretty good buffet food, very friendly staff, great kids entertainment Cons: pool could do with a decent clean as we got ill from it on our first day, not really any entertainment for adults, would prefer a location that is closer to more shops/town centre as this is a bus ride from somewhere like that
Stayed 7 nights in Aug 2022

10/10 Excellent

Simon

Stayed 3 nights in Aug 2022

6/10 Okay

Christina

Liked: Staff & service, room comfort

If you don’t have children, the hotel is not for y

If you don’t have children, the hotel is not for you. This area is full of children and not much else. Quite old building and facilities. Simple furnishings. Friendly staff.
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service

Nice family vacation

It was a perfect vacation for a family, children garden, nice sea view. A little bit overpriced in the nearest supermarket otherwise it’s fine!
Stayed 8 nights in Oct 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019