2/10 – Terrible
Taryn D.
31 déc. 2024
Points faibles : Propreté
Misrepresentation of listing and lack of customer service to help with concerns!
This rental was misrepresented in its listing. There is no heating in this unit. You are only getting heat from the wood burning fireplace! The fireplace only heats up the living room and so the bedrooms are ice cold! Thankfully my daughters brought their own blankets but it was still ice cold at bedtime and in the morning. When checking in, we were greeted with the book stating that there was no heating other than the fireplace, BUT they don’t provide firewood! We had to go out and buy firewood for the 4 nights we stayed! We were supposed to stay for seven but I couldn’t do it any more. Thankfully I had family that we were able to crash with to be warm! When contacting VRBO to try to get assistance and contact host, I didn’t hear back from host until I talked with VRBO again and told them that I hadn’t heard back from the host, then I finally got an email from them. When I looked at the listing, the only thing that was stated was that there was no AC, not that there was no heater! If you look at the pictures, you can see wall units which are heaters so I just assumed that those were the heating source. But we were not able to touch them… We left 3days early and I still haven’t heard from the host or VRBO about any of this. In regards to the cleanliness, the unit itself feels like it is halfway done with renovations. The fireplace seemed to have let some ash fly throughout the house, as the white sheets and blankets all had small little black pieces on it.
Taryn D.
Séjour de 7 nuits en décembre 2024