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5.0 out of 5

"Absolutely impressed with this lovely hotel. The staff were exceptional! Breakfast buffet was superb! So very beautiful to have evening drinks and mor ... " More

By a verified traveller on Thu 23 Jan 2020

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Hotel Description

4.5-star luxury hotel near Nairobi National Park

Near the airport

You'll find Nairobi National Park and Nyayo National Stadium within 3 miles (5 km) of this hotel. Parliament Building and Kenyatta International Convention Centre are also within 6 miles (10 km).

Dining options, 2 bars/lounges

This luxury hotel includes 3 restaurants, an outdoor pool, and a health club. Traveling on business? Take advantage of the 5 conference rooms, business center, and airport shuttle. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Free Internet, refrigerators

The 134 individually decorated guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. Other amenities include sitting areas, refrigerators, and LED TVs with satellite channels.

Superior Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$123* Per night/room 6 Jun. - 7 Jun.

Club Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Room, Park View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Club Room, Park View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ole Sereni ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ole Sereni

Couples (1)
5 out of 5
Absolutely impressed with this lovely hotel. The staff were exceptional! Breakfast buffet was superb! So very beautiful to have evening drinks and morning breakfast on the terrace overlooking the Game Park!

Posted by on 23 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Oliver Ogola - Asst. Front Office Manager

Dear Guest, Thank you for choosing to stay with us and for the positive comments on the highlights of your stay. We strive to ensure every guest is able to enjoy our food and drink and service from each of our hotel staff here at Ole Sereni. Furthermore we are delighted that you were able to enjoy the national park views and dining at our well placed restaurants all over the hotel. We look forward to hosting once again when you travel to Nairobi. Best regards,

5 out of 5
Liked the location next to the national park. Food and staff were very good.

Posted by on 15 Jul. 2019

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Comment from Hotel Management

16 Jul. 2019 by O. Ogola - Asst. Front Office Manager

Dear Guest, Thank you for taking the time to review your stay and we appreciate your feedback. We are delighted that you were able to enjoy the views of the National Park and the service from our hotel staff. We look forward to your future stay with us.

Property Features

As a guest of Ole Sereni, you'll find an outdoor pool, a health club, a spa tub, and a sauna. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 4650 square feet (432 square meters) and includes a conference center. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Ole Sereni. An airport shuttle (available 24 hours) and a casino shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Nairobi hotel.

  • 1 building
  • 134 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • 4650 sq ft of conference space
  • 432 sq m of conference space
  • Built in 2009
  • Bar by the pool
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , Parking (limited spaces)

Transport

  • Airport: Nairobi (NBO-Jomo Kenyatta Intl.) (12.2 km / 7.6 mi)
  • Train station: Syokimau SGR Railway Station (9.4 km / 5.8 mi)
  • Property shuttles: Airport shuttle, casino shuttle, and shopping center shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Ole Sereni offers 134 air-conditioned accommodations with minibars and safes. These individually decorated accommodations have separate sitting areas. Beds feature premium bedding. 32-inch LED televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Nairobi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

The Big Five Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.

Eagles Steakhouse - This steakhouse specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Waterhole Snack Bar - This bar specializes in international cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Guests who require guaranteed early check-in must book their stay to include the early check-in date. Other early check-in requests are subject to availability, and a fee equal to 50% of the daily room rate is charged.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 40.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve rollaway/extra beds. The tax ID number is P051183856D. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Tax ID - P051183856D
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: KES 2000 for adults and KES 2000 for children (approximately)
  • Airport shuttle fee: KES 2000 per vehicle (one-way)
  • Airport shuttle fee per child: KES 2000 (one-way), (from 5 to 18 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: KES 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ole Sereni
  • Ole Sereni Hotel
  • Ole Sereni Hotel Nairobi
  • Ole Sereni Nairobi
  • Sereni
  • Ole - Sereni Hotel, Nairobi Hotel Nairobi
  • Ole - Sereni Hotel
  • Ole Sereni Hotel
  • Ole Sereni Nairobi
  • Ole Sereni Hotel Nairobi

You should know

  • Ole Sereni offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.