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"The location was in a great spot to get to downtown Nashville. The staff was friendly. The main entrance was nice. However, the bedroom is where it la
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Your stay at this North Nashville hotel places you within 3 miles (5 km) of Ryman Auditorium and Broadway. Bridgestone Arena and Music City Center are also within 3 miles (5 km).
Multiple dining options
This hotel features 2 restaurants, an outdoor pool, and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and perks like free self parking.
Millennium Maxwell House Nashville ratings based on 41 Verified Reviews
Review Summary
3.1
out of 5
3.0 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for Millennium Maxwell House Nashville
Everyone (18)Couples (6)Family (11)
2 out of 5
Cars stolen around us in parking lot, hotel didn’t seem to care!
Posted by Jennifer on 31 Dec. 2023
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Comment from Hotel Management
24 Feb. 2024
by The Maxwell House team
Hi jennifer, the difference between what you perceived and what we did could not have been more different. We apologize for having give the impression that we did not care. We hope you got a change to enjoy the city after that.
5 out of 5
Posted by Lacy on 6 Dec. 2023
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Comment from Hotel Management
27 Dec. 2023
by Customer Service
Lacy, thank you for choosing Millennium Maxwell House Hotel Nashville and for your five-star rating. We're thrilled you enjoyed your stay and look forward to welcoming you back in the future.
1 out of 5
This was by far the worst stay I have ever had at a hotel. My husband and I arrived a little after 4pm to check in which was their check in time. There were 3 employees at the desk and about 20 people waiting to check in. Nothing was happening, no one was moving, 30 minutes went by before the guy in front of us went to ask what the hold up was. Come to find out none of the rooms were clean. They had no rooms to give out. But management refused to come out and deal with it. They left their employees up front to deal with us with no option. They were very apologetic and very frustrated by management making them handle their mess. We didn’t set foot into our room until 5:45!!!! Once I walked in the room it was so old, nothing like the pictures online, the door was peeling, the latch on the door was completely gone, the bathroom was moldy, rusted, had been patched by what looked like silly putty, the shower head was 20 years old and covered in calcium buildup and rust and the sheets were stained. We were stuck because the room was non refundable. We had missed our dinner reservation and just infuriated all the way around. Also, my husband left to get ice which he found the machine broken and went to the next floor. While he was gone the cleaning person just opened the door and walked in only to find me and slammed the door. Unbelievable!!!! For $230 we were completely ripped off. Don’t waste your time or money here!!
Posted by Holly on 29 Oct. 2023
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Comment from Hotel Management
30 Oct. 2023
by Customer Service
Holly, we are sincerely sorry to read about some of the issues that you faced during your stay, particularly regarding the wait time for your room and the state of cleanliness. We understand how important punctuality and a welcoming environment are for our guests. Please know that our team members are committed to addressing these concerns. We're sorry that your room did not meet your expectations and that your husband had issues with the ice machine. The unannounced entry by our team member certainly should not have happened, and we are already following up to prevent this from recurring. We regret the missed opportunity to provide you with a great stay and will strive hard to make necessary improvements. Thanks for sharing your feedback.
2 out of 5
Posted by Veronica, from Milwaukee on 6 Aug. 2023
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Comment from Hotel Management
26 Aug. 2023
by Customer Service
Veronica, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.
1 out of 5
Got rid of my room
Posted by Chris on 6 Aug. 2023
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Comment from Hotel Management
7 Aug. 2023
by Customer Service
Chris, it's regrettable to hear about the mishap with your room reservation. It's essential that all guests have a confident booking and stay process, so we apologize if yours did not meet that standard. Rest assured, we take such feedback seriously to prevent similar situations in the future. We hope to welcome you back to ensure a more satisfactory experience.
2 out of 5
Posted by Alton on 29 Jul. 2023
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Comment from Hotel Management
18 Aug. 2023
by Customer Service
Thanks for the feedback, Alton.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.
5 out of 5
Posted by Emma on 1 Jul. 2023
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Comment from Hotel Management
21 Jul. 2023
by Customer Service
Thanks for the perfect rating, Emma! We can't wait to see you again soon for another amazing experience at Millennium Maxwell House Hotel Nashville.
3 out of 5
The location was in a great spot to get to downtown Nashville. The staff was friendly. The main entrance was nice. However, the bedroom is where it lacked. The carpets need to be ripped up and the tub was old, stained, and clogged up. The AC unit was incredibly loud. Overall, it was a safe place to lay our heads down at night, but not somewhere I'd recommend.
Posted by Heisirys on 15 May 2023
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Comment from Hotel Management
17 May 2023
by Customer Service
Thank you for taking the time to share your feedback, Heisirys.We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward.We hope you allow us the chance to share a more positive experience with you soon.
5 out of 5
Posted by WILLIAM, from Denver on 24 Apr. 2023
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Comment from Hotel Management
15 May 2023
by Customer Service
Thank you for this excellent rating, William!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Millennium Maxwell House Hotel Nashville! We'd love to host you again someday for yet another unforgettable visit.
5 out of 5
Good value just north of downtown. Property could use a little facelift. A movie was being filmed in the lobby which was kind of cool.
Posted by ANGELA, from Roswell on 16 Apr. 2023
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Comment from Hotel Management
18 Apr. 2023
by Client Services
Thank you for the feedback. We're glad you enjoyed your stay and look forward to seeing you again in the future.
Millennium Maxwell House Nashville offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this hotel measures 25995 square feet (2415 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Millennium Maxwell House Nashville. Free self parking is available. Smoking is allowed in designated areas at this Nashville hotel.
1 building
287 guestrooms or units
10 levels
2 dining venues
Meeting rooms
25995 sq ft of conference space
2415 sq m of conference space
Built in 1979
Business facilities
Conference space
Breakfast available (surcharge)
Coffee in lobby
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Wedding services available
Terrace
Outdoor picnic space
Gift shop
ATM
Elevator
Smoking in designated areas
Bar or lounge
Bar by the pool
Family Friendly Amenities
Number of outdoor pools - 1
Free WiFi
Laundry facilities
Refrigerator (on request)
Microwave (on request)
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Internet access - wireless
, Internet access in public areas - high speed
, Internet access in public areas - surcharge
Parking
Free self parking
Transport
Train station: Nashville Riverfront Station (4.4 km / 2.7 mi)
Parking: Free self parking
Room Amenities
Millennium Maxwell House Nashville offers 287 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with pay movies. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
In-room dining (limited hours)
Flat-screen television
Movies for purchase
Refrigerator available
Microwave available
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Shower and tub combination
Cribs (surcharge)
Housekeeping (daily)
Weekday newspapers (free)
Local calls (free)
Hair dryer
Safe
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Millennium Maxwell House Nashville has 2 restaurants serving breakfast and lunch.
Maxwells Lounge - Onsite bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 4 PM
Minimum check-in age is: 21
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Cribs (infant beds) are available for USD 10.0 per night.
Pet Policy
Pets: USD 54.25 per accommodation, per stay, plus a deposit of USD 54.25 per stay
Only dogs and cats are allowed
Food and water bowls are available
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are not in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Fees
Guests will be asked to pay the following charges at the property:
Destination fee: USD 21.85 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately USD 10.85 for adults and USD 8.14 for children
Pet deposit: USD 54.25 per stay
Pet fee: USD 54.25 per accommodation, per stay
Service animals are exempt from fees
Early check-in fee: USD 54.25 (subject to availability)
Late check-out fee: USD 54.25 (subject to availability)
Housekeeping is available for an additional fee
Refrigerator fee: USD 10 per night
In-room microwave fee: USD 10 per night
Crib (infant bed) fee: USD 10.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Maxwell House Millennium
Maxwell Millennium House
Millennium Maxwell
Millennium Maxwell House Nashville Hotel
Millennium Maxwell House Hotel
Millennium Maxwell House Hotel Nashville
Millennium Maxwell House Nashville
Millennium Nashville Maxwell House
Nashville Maxwell House
Nashville Millennium Maxwell House
Millennium Maxwell Hotel Nashville
Millennium Maxwell House Nashville Hotel Nashville
Millennium Maxwell Nashville
Millennium Maxwell House
Millennium Maxwell Nashville
Millennium Maxwell Hotel Nashville
Millennium Maxwell House Nashville Hotel
Millennium Maxwell House Nashville Nashville
Millennium Maxwell House Nashville Hotel Nashville
You should know
The seasonal pool will open in May and close in September.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
