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The Metrotel Motel

3.0 star property
3-star hotel perfect for exploring New Plymouth

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Photo gallery for The Metrotel Motel

Studio, Accessible | Terrace/patio
Terrace/patio
Full-size fridge, microwave, espresso maker, electric kettle
Double or Twin Room, 2 Bedrooms, Mezzanine
Double or Twin Room, 2 Bedrooms, Mezzanine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
22 Gill Street, New Plymouth, 4310
  • Place, Pukekura Park
    ‪8 min walk‬
  • Place, Fitzroy Beach
    ‪16 min walk‬
  • Place, Bowl of Brooklands
    ‪3 min drive‬
  • Airport, New Plymouth (NPL)
    ‪12 min drive‬

Room options

View all photos for Studio, Accessible

Studio, Accessible

Studio, Accessible

10.0 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double or Twin Room, 2 Bedrooms

Double or Twin Room, 2 Bedrooms

Double or Twin Room, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)
  • 61 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 2 Twin Beds

View all photos for Studio

Studio

Studio

9.6 out of 10
Exceptional
(27 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double or Twin Room, 2 Bedrooms, Mezzanine

Double or Twin Room, 2 Bedrooms, Mezzanine

Double or Twin Room, 2 Bedrooms, Mezzanine

9.0 out of 10
Wonderful
(2 reviews)
  • 49 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 2 Twin Beds

Queen Studio

  • Sleeps 2

Studio

  • Sleeps 2

Studio - Disability Access

  • Sleeps 2

Standard Family Room

  • Sleeps 4

View all photos for Family Room with Balcony

Interior

Family Room with Balcony

  • Sleeps 4

Double or Twin Room, 2 Bedrooms, Mezzanine

  • Sleeps 4

About the area

New Plymouth

New Plymouth CBD stay.With a stay at this New Plymouth CBD hotel, you'll be steps from Centre City Shopping Centre and Coastal Walkway. Richmond Cottage and Real Tart Gallery are also within half a mile (1 km).

What's nearby

  • Centre City Shopping Centre - 1 min walk - 0.0 km
  • Pukekura Park - 8 min walk - 0.7 km
  • Fitzroy Beach - 16 min walk - 1.4 km
  • Bowl of Brooklands - 3 min drive - 2.2 km
  • Taranaki Base Hospital - 5 min drive - 2.9 km

Getting around

  • New Plymouth (NPL) - 14 min drive

Restaurants

  • ‪Viet Nom Nom - ‬1 min walk
  • ‪Crowded House Bar & Cafe - ‬3 min walk
  • ‪Laughing Buddha - ‬2 min walk
  • ‪Arranged Marriage - ‬3 min walk
  • ‪Shining Peak Brewing - ‬2 min walk

About this property

The Metrotel Motel

3-star hotel perfect for exploring New Plymouth
As a guest of The Metrotel Motel, you'll find a terrace, concierge services, and laundry facilities. WiFi and wired Internet are free in public spaces. The Metrotel Motel also features dry cleaning/laundry services, express check-out, and complimentary use of a nearby fitness facility. Self parking is free.

This 3-star New Plymouth hotel is smoke free.

  • 31 guestrooms or units
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site
The Metrotel Motel offers 31 accommodations with espresso makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers and complimentary toiletries.

This New Plymouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Crib (surcharge)
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Bicycle storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Cleaning supplies
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Microwave
  • Restaurant dining guides
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35.0 per night.
  • Cribs (infant beds) are available for NZD 20.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: NZD 20 (subject to availability)
  • Crib (infant bed) fee: NZD 20.0 per night
  • Rollaway bed fee: NZD 35.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Metrotel New Plymouth
Metrotel Motel New Plymouth
Metrotel Motel
The Metrotel
The Metrotel Motel Hotel
The Metrotel Motel New Plymouth
The Metrotel Motel Hotel New Plymouth

Reviews

The Metrotel Motel Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 292 out of 347 reviews
Rating 8 - Good. 45 out of 347 reviews
Rating 6 - Okay. 7 out of 347 reviews
Rating 4 - Poor. 1 out of 347 reviews
Rating 2 - Terrible. 2 out of 347 reviews

Reviews

10/10 Excellent

li ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at midnight with easy self check in , ring the reception easy instruction. We have a present stay. Bonus for the self check in. Would come back for sure
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We’ll be back.

Repeat stay at this central location. Easy walk to shops, multiple restaurants, supermarkets, beachfront boardwalk and Pukekura Park. Friendly, efficient staff. Spacious room with full-sized fridge, dishwasher, and workable kitchen, huge comfortable bed, and great sized shower in bathroom. Complex has lift, laundry, and electric car charger.
Stayed 2 nights in Jun 2025

8/10 Good

Brett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great inner city hotel close to shops and dinning options
Stayed 1 night in Jun 2025

10/10 Excellent

Glenn

Liked: Cleanliness, amenities, property conditions & facilities
Very modern with modern amenities
Stayed 1 night in Feb 2025

10/10 Excellent

Sheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central city location and near coast.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, well laid out. Large. Great location, with parking. I will return!
Stayed 2 nights in Jun 2025

10/10 Excellent

Welsh

Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable repeat stay.

Friendly, helpful staff. Close to shops, restaurants, and short (3 minute) walk to the waterfront and sculptures, and Pukekura Park (20 minute walk). Spacious studio with excellent king-sized bed, spacious shower room, adequate kitchen with a full-sized fridge and pod coffee machine. :) Friendly staff, and we felt warm and comfortable throughout our stay.
Stayed 4 nights in May 2025

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Alison

Stayed 3 nights in Apr 2025

8/10 Good

Sophie

Stayed 1 night in Apr 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2025

10/10 Excellent

Tawera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Would definitely stay again!
Stayed 2 nights in Feb 2025

10/10 Excellent

vinesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice,clean properly and in a good location in the cbd,very close to mall,restaurants and pubs
Stayed 2 nights in Jan 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Geraldine

Travelled with partner
Liked: Amenities, property conditions & facilities
Very central and within walking distance of many amenities
Stayed 2 nights in Jan 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very clean and comfortable. Lovely receptionist. Only downside was our room was streetside so was quite noisy even though we were a floor up the street noise was not good.
Stayed 1 night in Jan 2025

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very spacious, and quiet considering the cbd location
Stayed 2 nights in Jan 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Nash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Catherine, Listowel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and central. We walked all over downtown New Plymouth and left our car safely parked.
Stayed 1 night in Dec 2024

10/10 Excellent

Jack

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing property. Very clean and safe. Absolutely huge. Definitely will stay there again.
Stayed 1 night in Dec 2024