6/10 â Acceptable
Lisa
25 févr. 2026
Points forts : Propreté, service et personnel
I would like to say this is almost good 3.75 stars.
The room although on appearance good there were a number of issues albeit minor that over the duration of the stay was a let down considering the upgrade we had paid for.
The carpet was frayed, cups were dirty a their was only a water glass each but we had a kitchen in suite therefore if we had wanted a drink we didnât have a glass. When we asked for this the bar staff were quite put out.
The glass doors that slide to room and bathroom are quite noisy so can disturb sleep.
The heated towel radiator doesnât work.
The shower leaked over the floor.
Carpet was frayed.
In addition as a couple staying 2 nights the complimentary tea and biscuits was limited with 1 pack of 2 biscuits between us!
We had upgraded to this executive suite
And paid as a treat for our anniversary.
It seemed a shame that all these minor things had let the experience of an upgrade down.
On check out we advised reception and whilst this isnât their fault I was told it would be passed on.
Iâd have expected out of courtesy perhaps some contact or acknowledgement to the upgrade fee but nothing was done to mitigate this.
I am disappointed by this.
Lisa
Séjour de 2 nuits en février 2026