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The Roker Hotel, BW Premier Collection

4.0 star property
4-star hotel perfect for exploring Sunderland

Choose dates to view prices

Photo gallery for The Roker Hotel, BW Premier Collection

Cocktail bar, ocean views, open select days
1 bedroom, individually decorated, individually furnished, desk
Executive Room, 1 Double Bed, Non Smoking
Meeting facility
Cocktail bar, ocean views, open select days

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
Roker Terrace, Sunderland, England, SR6 9ND
  • Stadium of Light
    ‪2 min drive‬
  • Sunderland Empire
    ‪4 min drive‬
  • University of Sunderland
    ‪4 min drive‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, Multiple Beds, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Jetted Tub

1 bedroom, individually decorated, individually furnished, desk

Junior Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

7.6 out of 10
Good
(9 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

8.6 out of 10
Excellent
(4 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Sunderland

Seaside stay .Your stay at this Roker hotel places you within 2 miles (3 km) of Whitburn Sands and Monkwearmouth Station Museum. Stadium of Light and Sunderland Empire are also within 2 miles (3 km).

What's nearby

  • Whitburn Sands - 15 min walk - 1.3 km
  • Stadium of Light - 2 min drive - 1.9 km
  • Sunderland Empire - 4 min drive - 2.3 km
  • University of Sunderland - 4 min drive - 2.9 km
  • Port Of Tyne - 18 min drive - 15.8 km

Getting around

  • Seaburn Station - 2 min drive
  • St. Peter's Station - 3 min drive
  • Newcastle Intl. Airport (NCL) - 31 min drive

Restaurants

  • ‪Fulwell Tandoori - ‬15 min walk
  • ‪New Derby - ‬7 min walk
  • ‪The Blue Bell - ‬19 min walk
  • ‪Cat and Dog Steps - ‬9 min walk
  • ‪Grannie Annies - ‬5 min walk

About this property

The Roker Hotel, BW Premier Collection

4-star hotel perfect for exploring Sunderland
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. A terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly The Roker Hotel, BW Premier Collection. Free self parking is available.

This 4-star Sunderland hotel is smoke free.

  • 43 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
The Roker Hotel, BW Premier Collection offers 43 accommodations with hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations with rainfall showerheads and hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided on request.

Languages

English, French, Italian, Portuguese, Romanian, Spanish

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includes taxes & fees
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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 11:00 AM and 1:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests might experience some noise from the bar located downstairs.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 25 to December 26:
  • Dining venue(s)
  • Meeting facilities
The following facilities are closed on New Year's Eve:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 12.95 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:00 AM and 1:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Roker Hotel Sunderland
Roker Hotel BW Premier Collection
Best Western Roker Sunderland
Best Western Roker
Roker Hotel Sunderland
Best Western Sunderland
Roker BW Premier Collection
Best Western Roker Hotel
The Roker Hotel BW Premier Collection
The Roker Hotel, BW Premier Collection Hotel
The Roker Hotel, BW Premier Collection Sunderland
The Roker Hotel, BW Premier Collection Hotel Sunderland

The Roker Hotel, BW Premier Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 359 out of 816 reviews
Rating 8 - Good. 278 out of 816 reviews
Rating 6 - Okay. 114 out of 816 reviews
Rating 4 - Poor. 43 out of 816 reviews
Rating 2 - Terrible. 22 out of 816 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Jan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t book it

Awful - we booked 2 rooms. First was fine - second room was not made up - they upgraded one room - thanks. However the second room had no heating for one day, no heating in bathroom for 3 days, was very noisy - sister in law who stayed in second room moved 3 times in 3 day stay
Stayed 3 nights in Mar 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is good for me, when I’m travelling for work Great views to beach, from my room Staff very friendly, good atmosphere, food is excellent Highly recommend
Stayed 1 night in Mar 2025

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay very helpful staff
Stayed 1 night in Mar 2025

8/10 Good

Vivienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and fabulous Views very friendly and helpful staff
Stayed 1 night in Mar 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, lovely sized room. Good service.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Isaac, Cardiff

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice hotel good stay, hot water for bath wasn't working properly
Stayed 3 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful.
Stayed 4 nights in Feb 2025

10/10 Excellent

S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Johan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Matthew

Stayed 1 night in Feb 2025

8/10 Good

Miku

Stayed 1 night in Feb 2025

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've stayed here lots over the last 2 years, i like the hotel, foods good. not sure why i get Room 128, worst room in the place but other than that all good.
Stayed 1 night in Feb 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
arrived at hotel and staff were very eager to help and also upgraded the next day and I was so shocked by how good the rooms are and I would highly reccomend staying there if you are looking for somewhere in the Sunderland/South Shields area even for a night away
Stayed 2 nights in Feb 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel and a great views

First visit to this hotel and wont be my last. Friendly and welcoming on reception and lovely clean hotel. Room perfect for 1 night and the bar is lovely.
Stayed 1 night in Feb 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities

Very nearly great

The good: This is a lovely looking hotel from when you walk through the doors. The staff were friendly and helpful. The bar attached was really good and the breakfast was enjoyable. Good looking furnishings in the room overall great look and feel. The bad: The bed was a bit rickety and the mattress was the cheapest of cheap and lessened the overall quality. It’s a cheap and cheerful hotel if they got some quality mattress’s it would be great
Stayed 1 night in Feb 2025

10/10 Excellent

Claire

Stayed 1 night in Jan 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

louize

Travelled with group
Disliked: Amenities, property conditions & facilities
On arrival at the hotel we found out we were in the basement !! The window opened only slightly as the fire escape was in the way! I explained I'd chosen the hotel for views I had last time I stayed, but this was awful. Made even worse by the amount of stairs up and down to get to a basement room, not ideal when one of us has very limited mobility. The breakfast both days was till 10am, however when we got there before 9, everything was dried up, nothing fresh came out and the fruit and cheese was gone. Both days there were no pastures and the tables were grubby.
Stayed 2 nights in Jan 2025

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Admin

Stayed 3 nights in Jan 2025