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The Maids Head Hotel

4.0 star property
4-star hotel near Elm Hill

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Photo gallery for The Maids Head Hotel

Premium bedding, individually decorated, individually furnished, desk
Reception
Exterior
Interior
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar

Explore the area

Map
Tombland, Norwich, England, NR3 1LB
  • Norwich Cathedral
    ‪1 min walk‬
  • Norwich Castle
    ‪6 min walk‬
  • Carrow Road
    ‪17 min walk‬
  • Norwich (NWI-Norwich Intl.)
    ‪8 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

  • Sleeps 1
  • 1 Twin Bed

Dog Friendly Executive Double

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

About the area

Norwich

City center stay.With a stay at this Norwich City Center hotel, you'll be steps from Norwich Cathedral and Elm Hill. Tombland and The Forum are also within half a mile (1 km).

What's nearby

  • Norwich Cathedral - 1 min walk - 0.2 km
  • Norwich Castle - 6 min walk - 0.5 km
  • Norwich Theatre Royal - 10 min walk - 0.9 km
  • Carrow Road - 17 min walk - 1.4 km
  • University of East Anglia - 7 min drive - 4.1 km

Getting around

  • Norwich Station - 11 min walk
  • Norwich (NWI-Norwich Intl.) - 13 min drive

Restaurants

  • ‪BrewDog Norwich - ‬3 min walk
  • ‪The Glass House - ‬1 min walk
  • ‪Cinema City - ‬4 min walk
  • ‪Prezzo - ‬2 min walk
  • ‪Ribs of Beef - ‬2 min walk

About this property

The Maids Head Hotel

4-star hotel near Elm Hill
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly The Maids Head Hotel also features concierge services, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 4-star Norwich hotel is smoke free.

  • 84 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Built in 1287
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Maids Head Hotel offers 84 accommodations with iPads and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Plasma televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (GBP 10 per night)

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 15 for adults and GBP 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • iPad
  • Plasma TV with satellite channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per night.
  • Cribs (infant beds) are available for GBP 10.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 7.00 for children
  • Uncovered self parking fee: GBP 10.00 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 10.0 per night
  • Rollaway bed fee: GBP 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Maids Head
Maids Head Hotel
Maids Head Hotel Norwich
Maids Head Norwich
Maids Hotel
The Maids Head Hotel Hotel
The Maids Head Hotel Norwich
The Maids Head Hotel Hotel Norwich

The Maids Head Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 676 out of 1001 reviews
Rating 8 - Good. 251 out of 1001 reviews
Rating 6 - Okay. 46 out of 1001 reviews
Rating 4 - Poor. 19 out of 1001 reviews
Rating 2 - Terrible. 9 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

debby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As expected for an overnight stay. Paid Expedia rate for standard room so wasn’t expecting great, not was it. Very small dark room with small window overlooking back and extractor fans which were noisy. Bed - a double- not that comfy nor were pillows. Breakfast was ok. Parking £8. Hotel next to Spoons pub so a bit of late night noise. Wouldn’t make me rush to return to ve fair but it was ok.
Stayed 1 night in Mar 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High expectations exceeded

Efficient and friendly staff, clean and comfortable room, great breakfast! Situated near to the cathedral and a short walk to the marketplace the Maid's Head is perfect for a visit to beautiful Norwich.
Stayed 1 night in Mar 2025

4/10 Poor

Thomas

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
The hotel was nice and the room was well decorated and fairly clean. The bed was not very comfortable and there was a disco going on and the sound of the bass from the music was so loud that we couldnt sleep.
Stayed 1 night in Mar 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel
Stayed 1 night in Feb 2025

6/10 Okay

Iain

Stayed 2 nights in Mar 2025

6/10 Okay

CARLEY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

The room had previous guest clothes left in the wardrobe, we got supplied 1 towel which was very old and worn , the room Was dusty and very tired , the bedding had stains of coffee on and generally cleaning was poor , we did inform reception who said “ohhh we will get that sorted before next guest stay “ I was very disappointed
Stayed 1 night in Mar 2025

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Kerry

Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities

Sadly charmless

Harumph. It wasn’t exactly our first choice but circumstances led to us staying here and it lived down to expectations. Proudly bills itself as the UK’s oldest hotel and that’s exactly the vibe you’ll get as you approach from the hideous 70s extension at the rear car park. Bills itself as dog friendly and that’s just the vibe you’ll get as you’re cheerily told breakfast options are the street or your room. Rooms are refurbished, which is good. The view straight out onto the drain pipe, wall and corridor from which other guests have a direct and unobstructed view straight into your room was less so (and that’s several categories up from the standard room too). I wouldn’t again, no matter what the circumstances.
Stayed 1 night in Mar 2025

10/10 Excellent

The

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in several hotels in Norwich over the last couple of years. For us the Maids Head Hotel was the best - comfortable bed, great shower and central location - we will be back!
Stayed 1 night in Mar 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Awesome
Stayed 2 nights in Mar 2025

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay in Norwich

I visit Norwich, my old college town, annually, and always stay at The Maid’s Head. Authentic, period building. Great location for cathedral and downtown. Fascinating layout and unique rooms. Convenient parking. Always love my stay there.
Stayed 1 night in Mar 2025

10/10 Excellent

Jayne

Travelled with group
I loved the view of the cathedral from our room and the customer service of the staff on front desk reception and breakfast.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay, and wonderful thoughtful staff
Stayed 1 night in Mar 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Marin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant

Nicely, recently decorated, clean, own parking, v centrally located.
Stayed 1 night in Feb 2025

10/10 Excellent

Aurika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Bethan

Stayed 1 night in Feb 2025

10/10 Excellent

GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely weekend

Breakfast was lovely, staff super helpful and very friendly. Only downside was the pillows couldn’t get comfy at all
Stayed 2 nights in Feb 2025

6/10 Okay

Duncan

Travelled with partner
Liked: Cleanliness, staff & service
Lovely, but getting tired.
Stayed 1 night in Feb 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City Break

Great hotel, location and brilliant staff! Room upgraded on arrival which was great, plenty of parking behind the hotel. Room amenities very good including the iPad to send messages to reception/order food. Breakfast was one of the best.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Ross

Stayed 1 night in Feb 2025