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"Attractive property, grounds, pool etc. Nice restaurant, but expensive. " More

By a verified traveller on Tue 10 Aug 2021

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Hotel Description

Enjoy free breakfast at this 3-star Novato hotel

Close to airport

Stay at this Novato hotel and you'll be within half a mile (1 km) of The Space Station Museum and 2 miles (3 km) of Pacheco Ranch Winery. Novato Arts Center at Hamilton Field and Marin Museum of Contemporary Art are also within 3 miles (5 km).

Free perks

This hotel features a seasonal outdoor pool and a spa tub. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $126* Per night/room 14 Apr. - 15 Apr.

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Inn Marin and Suites, Ascend Hotel Collection ratings based on 17 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Inn Marin and Suites, Ascend Hotel Collection

Everyone (8) Couples (1) Family (10) Other (1)
1 out of 5

Posted by on 28 Sep. 2023

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Comment from Hotel Management

19 Oct. 2023 by Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

1 out of 5
I like this property, except that I booked it for two reasons, and that was the gym and the restaurant and both of those were closed for remodeling after I paid for the nonrefundable room. I would give it one star if I could because of that.

Posted by on 20 Apr. 2023

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1 out of 5

Posted by on 12 Apr. 2023

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Comment from Hotel Management

3 May 2023 by Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

1 out of 5
I booked a room the motel canceled tried to contact Travelocity and couldn’t get any refund info I’m going to the BBB or who ever I need to to get my money back and a bad review is coming as well.

Posted by on 25 Aug. 2021

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4 out of 5
Attractive property, grounds, pool etc. Nice restaurant, but expensive.

Posted by on 10 Aug. 2021

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4 out of 5

Posted by on 23 Jul. 2021

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4 out of 5
The property was older but unique. Our room had 10 flies and no hand soap. The staff was very helpful and friendly.

Posted by on 12 Jul. 2021

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1 out of 5
Unfortunately this hotel missed caring for the basic needs of a weary traveler. All I require is a clean quiet place to sleep. They have an automatic light in the bathroom that turns on in the middle of the night. They have a light in the closet you cant turn off AND they put us in the part of the hotel where they house road workers who need to get up and start their noisy trucks at 645am then back them all up (beeb beeb beeb) for 10 minutes to get out of the parking lot. Not to mention loud hammering on said trucks for some reason. You failed at your one job which was to simply allow me a good night's sleep. Never again.

Posted by , from Novato Ca on 6 Jul. 2020

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Comment from Hotel Management

10 Jul. 2020 by Customer Care Team

Hi Nancy, We are very sorry to hear that you were so disappointed with your stay at our property. Our aim is to provide a comfortable night's rest, and we sincerely apologize for the noise and comfort issues that marred your stay with us. We take guest feedback very seriously, and we will put all your comments to good use for the betterment of the guest experience. We are saddened to read that you feel you wouldn't stay with us again. We are sure that you would not have the same experience on another occasion, and we hope you would reconsider. We know we can do better, and it would be an honor to have another chance to change your perception and restore your faith in our facility and hospitality. Best Regards, Fernando Arizaga General Manager

4 out of 5
We especially loved that we could eat breakfast outside by the pool or in the central "park" area full of trees and hammocks.

Posted by on 19 Dec. 2019

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Comment from Hotel Management

2 Jan. 2020 by Customer Care Team

Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

5 out of 5

Posted by on 3 Sep. 2019

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Comment from Hotel Management

6 Sep. 2019 by Guest Experience Team

Dear Guest, Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best Regards, Fernando Arizaga General Manager

About the Inn Marin and Suites, Ascend Hotel Collection

Location 250 Entrada Dr, Novato, CA 94949

Property Features

Inn Marin and Suites, Ascend Hotel Collection offers its guests a spa tub and a seasonal outdoor pool. Public spaces have free WiFi and wired Internet. A 24-hour business center and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 1399 square feet (130 square meters) and includes conference space. A vending machine, multilingual staff, and a garden are also featured at the business-friendly Inn Marin and Suites, Ascend Hotel Collection. Self parking is free. This 3-star Novato hotel is smoke free.

  • 1 floor
  • 70 guestrooms or units
  • 3 buildings
  • 1399 sq ft of conference space
  • 130 sq m of conference space
  • Built in 1949
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Inn Marin and Suites, Ascend Hotel Collection offers 70 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Novato hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 6 AM to 10 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free 10
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Masks are compulsory at the property

Hotel Names

  • Inn Marin
  • Inn Marin Novato
  • Marin Inn
  • Inn Marin Hotel Novato
  • Marin Hotel Novato
  • Inn Marin Novato, CA - Marin County
  • Inn Marin Suites an Ascend Hotel Collection Member
  • Inn Marin and Suites, Ascend Hotel Collection Hotel
  • Inn Marin and Suites, Ascend Hotel Collection Novato
  • Inn Marin and Suites, Ascend Hotel Collection Hotel Novato

You should know

  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.