2/10 Terrible
Clarrissa
Oct 11, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve never been spoken to so disrespectful and degrading as a paying guest in my life. There are some places solo female travelers should never go and this hotel is one of them. I answered the check-in review sent by the booking only to be met with hostility and berating by Paul who I assume is the manager. At first he refused to give his name and walked off. I returned to my room around noon to rest and met the towels and bedding stripped. I then headed to the front desk to ask about it and when it would be finished. Paul proceeded to tell me about the whole process of cleaning the rooms and that housekeeping was about to finish my room after their lunch which they just started. He went on to talk about the different hotels he worked at, the procedures they go through, how was he suppose to know I wouldn’t be out all day. Instead of apologizing for hair in all the linens and towels he proceeded to tell me “I don’t know why you are treating my staff and me like this”. I never went to front desk and spoke to anyone so the only thing I could take from that is that he felt personally attacked by me giving an honest review. Not once was there any kind of apology just a disrespectful lecture on how he runs the hotel. The shower head is old attachment. The exit door lock to the stairwell on the 3rd floor was broken so you have to walk more than half way the length of the building to use the elevator and walk that again to get to the room. Paul should be fired immediately.
Clarrissa
Stayed 2 nights in Oct 2025