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5.0 out of 5

"Very expensive but the Express Pass was a HUGE benefit plus how close to the parks. Room is average but clean. Staff except for one of the boat captai ... " More

By a verified traveller on Tue 26 Sep 2023

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Hotel Description

Family-friendly 4-star hotel near Universal CityWalk

Florida Center stay

Within a 15-minute walk of this Florida Center hotel, you'll find Universal CityWalk and Universal Studios Florida. Universal’s Islands of Adventure and Universal’s Volcano Bay are also within 2 miles (3 km).

Poolside dining

This smoke-free hotel includes 3 restaurants, an outdoor pool, and a gym. There's fun for all ages with a theme park shuttle and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the sauna and perks like free WiFi.

Standard Room, 2 Queen Beds, Non Smoking (Exclusive Universal Park Benefits)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
CA $702* Per night/room 21 Apr. - 22 Apr.

Club Room, 1 King Bed, Non Smoking (Hard Rock Club) (Exclusive Universal Park Benefits)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Garden View (Mobility, Roll-In Shower) (Exclusive Universal Park Benefits)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Garden View (Mobility) (Exclusive Universal Park Benefits)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking, Pool View (Exclusive Universal Park Benefits)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Club Room, 2 Queen Beds, Non Smoking (Hard Rock Club) (Exclusive Universal Park Benefits)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Universal's Hard Rock Hotel ratings based on 10 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Universal's Hard Rock Hotel

Everyone (5) Couples (2) Family (2)
5 out of 5
Very expensive but the Express Pass was a HUGE benefit plus how close to the parks. Room is average but clean. Staff except for one of the boat captains were excellent

Posted by on 26 Sep. 2023

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Comment from Hotel Management

27 Sep. 2023 by Hard Rock Hotel

Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

5 out of 5
thay got a fan for my room si could sleep better but the matris was to saft bad for my back

Posted by on 4 Apr. 2022

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Comment from Hotel Management

7 Apr. 2022 by Hard Rock Hotel

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

5 out of 5
Excellent

Posted by on 7 Jul. 2021

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Comment from Hotel Management

8 Jul. 2021 by Nick Scott

Thank you for your 5 star review! We can't wait to welcome you back with us soon.

5 out of 5
I will tell everyone to stay with you. We didn’t even know all the benefits like beautiful clean pool late night food amazing customer service free water and delivery to our room !!! I can not say enough good about our stay !! Thank you All!!

Posted by on 29 May 2021

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Comment from Hotel Management

30 May 2021 by Manager on Duty

We were honored you rocked out with us! From the awesome memorabilia to our team of Rock Stars, we strive to create an experience that truly rocks. Thank you for the stellar five-star review, we look forward to welcoming you back again soon. Rock On!

5 out of 5

Posted by on 3 Apr. 2021

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Comment from Hotel Management

24 May 2021 by Manager on Duty

Thank you for the Rockin' Review!

5 out of 5
Universal Fast Pass, proximity to the parks, friendly service

Posted by on 20 Jan. 2020

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Comment from Hotel Management

24 May 2021 by Manager on Duty

Thanks for the Rockin' Review!

5 out of 5
Walking distance to the universal studio park. Fun pool for kids and sanded pool deck.

Posted by on 5 Nov. 2019

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Comment from Hotel Management

24 May 2021 by Manager on Duty

Thanks for the Rockin' Review!

5 out of 5

Posted by on 28 Oct. 2019

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Comment from Hotel Management

24 May 2021 by Manager on Duty

Thanks for the Rockin' Review!

5 out of 5
I liked it was in walking distance to Universal Parks. Didn’t like how they charge you separately for parking per day when you rented a room that should come with at least one spot.

Posted by , from West Palm Beach on 9 Oct. 2019

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5 out of 5
We love everything! Staff was friendly. Love how we get fast passes to universal

Posted by on 1 Oct. 2019

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Comment from Hotel Management

24 May 2021 by Manager on Duty

Thanks for the Rockin' Review!

About the Universal's Hard Rock Hotel

Location 5800 Universal Blvd, Orlando, FL 32819

Property Features

As a guest of Universal's Hard Rock Hotel, you'll find an outdoor pool, a waterslide, a sauna, and a fitness center. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 5995 square feet (557 square meters) and includes a conference center. Tour/ticket assistance, a vending machine, and an arcade/game room are also featured at the family-friendly Universal's Hard Rock Hotel. Parking is available for a fee. This 4-star Orlando hotel is smoke free.

  • 650 guestrooms or units
  • 7 levels
  • 3 dining venues
  • Meeting rooms
  • 5995 sq ft of conference space
  • 557 sq m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Waterslide
  • Free WiFi
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free theme park shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Universal's Hard Rock Hotel offers 650 accommodations with iPod docking stations and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

The Kitchen - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

The Palm - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

Velvet Bar - Overlooking the pool, this lobby lounge specializes in Regional cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Beachclub - This poolside restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Emack and Bolios - This restaurant specializes in American cuisine and serves breakfast and light fare. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions apply.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. Contactless check-out is available.

  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards
  • Staffed front desk
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Food service has been amended for enhanced safety
  • Guests must provide a copy of their government-issued photo I.D. in advance

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5–40 for adults, and USD 5–20 for children
  • Self parking fee: USD 31.00 per night (in/out privileges)
  • Valet parking fee: USD 40.00 per night
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock Hotel Orlando
  • Hard Rock Hotel Universal Orlando
  • Hard Rock Hotel Universal Orlando Orlando
  • Hard Rock Orlando
  • Hard Rock Orlando Universal
  • Hard Rock Universal Orlando
  • Hard Rock Universal Orlando Orlando
  • Hotel Hard Rock Universal Orlando
  • Universal Hard
  • Universal Hard Rock Orlando
  • Universal's Hard Rock Hotel ®
  • Universal's Hard Rock ®

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.