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SureStay Plus Hotel By Best Western Portland Route 52 West

2.5 star property
Enjoy free breakfast at this Portland hotel

Choose dates to view prices

Photo gallery for SureStay Plus Hotel By Best Western Portland Route 52 West

Reception
Lobby
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)
Indoor pool

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Laundry
  • Breakfast included
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
9239 Highway 52, Portland, TN, 37148
  • Sumner Crest WInery
    ‪3 min walk‬
  • Kentucky Downs
    ‪6 min drive‬
  • Grand Ole Opry
    ‪41 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (with Sofabed)

Standard Room, 2 Queen Beds, Accessible, Non Smoking (with Sofabed)

Standard Room, 2 Queen Beds, Accessible, Non Smoking (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | Bathroom

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

About the area

Portland

In Portland .A stay at this hotel places you within half a mile (1 km) of Sumner Crest WInery and 6 miles (10 km) of Kentucky Downs. Cold Springs Museum is within 6 miles (10 km) and Kenny Perry's Country Creek Golf Course is within 9 miles (15 km).

What's nearby

  • Sumner Crest WInery - 3 min walk - 0.3 km
  • Kentucky Downs - 6 min drive - 7.5 km
  • Kenny Perry's Country Creek Golf Course - 9 min drive - 14.3 km
  • Cold Springs Museum - 11 min drive - 11.6 km
  • Grand Ole Opry - 41 min drive - 64.4 km

Getting around

  • Nashville International Airport (BNA) - 43 min drive

Restaurants

  • ‪Portland Pizza & Pub - ‬8 min drive
  • ‪Sonic Drive-In - ‬8 min drive
  • ‪McDonald's - ‬8 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪H G Hills Food Store - ‬8 min drive

About this property

SureStay Plus Hotel By Best Western Portland Route 52 West

Enjoy free breakfast at this Portland hotel
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. WiFi is free in public spaces.

You'll find a 24-hour business center on site. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly SureStay Plus Hotel By Best Western Portland Route 52 West. Limited free parking is available on a first-come, first-served basis.

This Portland hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 2 levels
  • Breakfast available (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
SureStay Plus Hotel By Best Western Portland Route 52 West offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include sofa beds. 42-inch Smart televisions come with cable channels.

This Portland hotel provides complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and change of towels can be requested.

Languages

English

Similar properties

Lobby

Comfort Inn & Suites Franklin East

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, 431 reviews
The price is CA $134
CA $148 total
includes taxes & fees
Jun 17 - Jun 18
Comfort Inn & Suites Franklin East

Property amenities

Family friendly

  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: WiFi (surcharge); free wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Freezer
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.0 per 24-hour period (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property is also known as

SureStay Plus Hotel By Best Western Portland Route 52 West Hotel

SureStay Plus Hotel By Best Western Portland Route 52 West Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 115 out of 282 reviews
Rating 8 - Good. 56 out of 282 reviews
Rating 6 - Okay. 42 out of 282 reviews
Rating 4 - Poor. 21 out of 282 reviews
Rating 2 - Terrible. 48 out of 282 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kristy

Disliked: Cleanliness, amenities, property conditions & facilities
Believe the bad reviews - We gave this hotel the benefit of the dought. POOL IS CLOSED. 0 up keep on this hotel. Went up to the room - just GROSS - cob webbs in the coner, gross stain on the couch (blood or poop), beds looked messy, had prints on the wall behind the bed, refrigerator was gross and sticky. The entire hotel smelled bad.... the room smelled moldy. We just could not stay and feel good about it.... we checked out and left waiting for a refund. - the guy who check us in was friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy on and off the expressway, a great fine for a restful night!
Stayed 1 night in Feb 2025

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining located on property and friendly service
Stayed 1 night in Feb 2025

2/10 Terrible

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues with the hotel itself, but rather with Expedia. I booked and paid through Expedia. When I arrived at the hotel they could see my reservation but not the payment. I showed them the receipt but they needed the confirmation from Expedia. I spent the next hour on the phone with Expedia and the front desk until we got it straightened out. May never pay in advance again when booking through Expedia after this experience.
Stayed 1 night in Feb 2025

6/10 Okay

Julia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed in the king suite for the jacuzzi tub. The jets obviously had not been cleaned, the floor wasn't clean, the couch had stains on it, we saw 3 stink bugs in our room, and the hair dryer didnt work. We booked specifically for use of the indoor pool which was "out of order." Overall, i was disappointed, but shouldnt be surprised considering the price.
Stayed 1 night in Feb 2025

8/10 Good

Kristen

Stayed 1 night in Feb 2025

4/10 Poor

Kim

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Look elsewhere for safety and access to your room

When we arrived, we were told since we were the last room to check in, we had a room without a working electronic lock. I asked about another room, but we were told there were none (but they still had rooms open to book for the night on the Hotels website and their website). Our room door had been propped open as the only way to open the door was the master key by staff. So to leave the room, we had three options 1) one of us stay in the room to let the other in (inconvenient when bring up luggage) 2) prop the door open (so anyone could walk into our room) or 3) have the staff open the door (with the front desk staff really pushing for us to not do that and to pick one of the other options). This is a safety issue as when we went to the room, the door was open. If I had been alone, I would have left and not stayed. This is unacceptable to not have access to the room that is being paid for. The attitude from the staff was all well, it is what it is. I wouldn't stay again and was thankful we were only there for one night. I would encourage others to look elsewhere for safety reasons.
Stayed 1 night in Jan 2025

10/10 Excellent

Russell

Stayed 1 night in Jan 2025

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had no hot water. Employees acted like they didn't understand why the first night. We were told 2 days in a row that someone was coming to look at it to try and fix it. Then found out from another guest that it had been without hot water since the previous Monday. We arrived on Friday and left on Monday. I even called the day before our arrival date and nothing was mentioned. I did receive 1 night payment back but that was it.
Stayed 3 nights in Jan 2025

10/10 Excellent

Nydia Mayela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I was wowed!

It was a nice and cleaning hotel! Offered Breakfast. Large rooms. Incredible price for how nice it is!
Stayed 1 night in Dec 2024

8/10 Good

Ronda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Good stay

Awesome. We came in at dark and rainy. They gave us food coupons our room was clean and comfortable. Breakfast was good. Staff very polite and helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice.
Stayed 1 night in Dec 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Danielle

Travelled with partner
New property. Very clean
Stayed 12 nights in Nov 2024

8/10 Good

Nathaniel

Travelled with partner
Liked: Staff & service, amenities
For the price and proximity to major highways it was great. There were some cleanliness issues with the hallways and room, but overall a decent hotel with nice amenities.
Stayed 6 nights in Nov 2024

10/10 Excellent

Amy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just typing to get the minimum.
Stayed 1 night in Nov 2024

4/10 Poor

Brandy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The curtains were dirty The pool was out of service and had been for 2 weeks per the last up front The breakfast wasn't to bad but how can you have cereal but no milk The ladies upfront were ABSOLUTELY AMAZING The only reason I booked that hotel was because it was suppose to have a pool and my granddaughter needed something to do in her down time because she is high functioning and can't sit in a room all the time Well that didn't happen at all
Stayed 2 nights in Nov 2024

4/10 Poor

Zachery

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very let down by the fact the pool was closed. The bathroom had a very musty damp smell to it.
Stayed 1 night in Nov 2024

8/10 Good

Aaron

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality and food
Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lady at checkin was very pleasant. Room was clean, bathroom was clean, beds are comfortable. This was large room, temperature was perfect. Hotel is easy off highway, restaurant next to hotel. Nice stay
Stayed 1 night in Nov 2024