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4.1 out of 5

"It seemed like the name indicated it was in the center of the downtown, but it is not. That was disappointing and I would not have booked the room in ... " More

By a verified traveller on Sun 10 Nov 2019

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Hotel Description

3-star eco-friendly hotel near Carleton University

City center stay

Your stay at this Ottawa Division hotel places you within 3 miles (5 km) of Carleton University and Rideau Canal. TD Place Stadium and Lansdowne Park are also within 3 miles (5 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a coffee shop, and a lobby fireplace are also offered.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 121 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs. Room service, coffee/tea makers, and free local calls are also available.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Ottawa City Centre ratings based on 10 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Ottawa City Centre

Everyone (8) Business (1) Family (1)
5 out of 5

Posted by on 10 Sep. 2020

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Comment from Hotel Management

16 Sep. 2020 by Front Office Manager

Thank you for the incredible 5/5 stars! We are happy to know you enjoyed your stay. We hope that while you were here you were able to take advantage of our complimentary high-speed WiFi. We look forward to seeing you again. Cheers, Corrianna R.

4 out of 5

Posted by on 10 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by Front Office Manager

Thank you for the wonderful review! We are pleased to know you had an exceptional stay. Hopefully while you were with us you were able to take advantage of our complimentary guest parking and high speed WiFi. We hope to see you again! Kind Regards, Corrianna R.

3 out of 5
It seemed like the name indicated it was in the center of the downtown, but it is not. That was disappointing and I would not have booked the room in this location if I had of known.

Posted by on 10 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by Front Office Manager

Thank you for taking the time to leave a review. We appreciate your feedback.

5 out of 5
The shopping center was right across the street; friends in town highly recommended this hotel. Central location and acess to shopping malls, restaurant, and the QueensWay is excellent.

Posted by on 9 Sep. 2019

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Comment from Hotel Management

23 Sep. 2019 by Corrianna, Front Office Manager

Thank you for your lovely review! We are so pleased that you enjoyed your stay with us. We are happy to hear you were able to take advantage of all the area has to offer. Hopefully you will stay with us again next time you are in the city!

3 out of 5

Posted by on 1 Mar. 2019

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Comment from Hotel Management

5 Mar. 2019 by Niran Abeysinghe

Thank you for taking the time to rate us regarding your recent visit. I regret that we were not able to fully meet your expectations. Please let us know what we could have done better. Sincerely, Niran Abeysinghe

4 out of 5
I was not satisfied with the room cleaning after the first night there. I returned to the hotel at 2 PM after a morning of meetings and expected to take a nap before going out again. Room had not been cleaned at that point. Not acceptable. I rented the room to USE for the time I was there. Cleaning at least by noon of the day should be normal. Problem not the cleaner, but the scheduling, I guess.

Posted by on 20 Feb. 2019

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Comment from Hotel Management

20 Feb. 2019 by Niran Abeysinghe

Dear Robert, Thank you for your feed back. I regret the inconvenience caused due to the cleaning schedule. I have forwarded your concern to the housekeeping manager for review and follow up. Hope you will consider staying with us again in the future. Sincerely Niran Abeysinghe

3 out of 5
The package we purchased included breakfast. The guy checking us in said it didn't show we paid for the breakfast. He eventually agreed to call Travelocity but "later", as it would take 30 minutes to do. I never heard back from him. In the morning, we went to front desk to question further. Woman checked computer, and said yes it's right there in your reservation. She was helpful.

Posted by on 3 Jan. 2019

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Comment from Hotel Management

8 Jan. 2019 by Niran Abeysinghe

Thank you for providing feed back regarding your recent experience with us. I regret the inconvenience caused with the misunderstanding regarding your breakfast included rate but glad that we were able to rectify it later on.

5 out of 5
Very pleasant staff. Easy access to the Queensway

Posted by , from Yardley, PA on 22 Oct. 2018

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Comment from Hotel Management

16 Nov. 2018 by Niran Abeysinghe

Dear Phil, I am pleased that we were able to meet your expectations. We look forward to welcoming you again in the future.

4 out of 5

Unless you want to sleep in late, it's fine.

Pros: Location, efficiency, convenience.
Cons: Noise insulation
Location: Drugstore and restaurant across the street, easy access to the expressway
Everything about the hotel is more than satisfactory, with the exception of the incredible amount of noise from the hallway starting early in the morning. Every door slam, conversation, rattling of keys, they all sound as if they're in the room with you. The fact that the room has hardwood floors rather than carpeting just adds to the echo effect. Otherwise, the convenient location, easy entrance and parking, and simple check in made this a very efficient stay. Anyone wanting good value, while getting up early and on their way would not be disappointed.

Posted by , from Eastern Ontario on 23 Nov. 2016

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5 out of 5

Convenient to bus and downtown

Staff exceptionally helpful Easy transportation downtown Beautiful city Multiple museums

Posted by , from Ga on 23 Aug. 2016

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About the Best Western Plus Ottawa City Centre

Location 1274 Carling Ave, Ottawa, ON K1Z7K8

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1200 square feet (111 square meters) and includes a conference center. A fitness center, multilingual staff, and concierge services are also featured at the eco-friendly Best Western Plus Ottawa City Centre. Self parking is free. This 3-star Ottawa hotel is smoke free.

  • 121 guestrooms or units
  • 4 levels
  • 1200 sq ft of conference space
  • 111 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Macdonald-Cartier Intl. Airport (YOW) (11.6 km / 7.2 mi)
  • Train station: Ottawa, ON (XDS-Ottawa Train Station) (9.5 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Ottawa City Centre offers 121 air-conditioned accommodations with safes and coffee/tea makers. 48-inch flat-screen televisions come with pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in September 2016.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to noon.

Cafe 1274 - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 5 and CAD 15 for adults, CAD 3 and CAD 10 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Macies
  • Best Western Macies Hotel
  • Best Western Plus Macies
  • Best Western Plus Macies Hotel
  • Best Western Plus Macies Hotel Ottawa
  • Macies Best Western
  • Macies Hotel
  • Best Western Plus Ottawa City Centre Hotel
  • Best Western Plus Ottawa City Centre
  • Best Western Ottawa
  • Ottawa Best Western
  • Best Plus Ottawa City Ottawa
  • Best Western Plus Ottawa City Centre Hotel
  • Best Western Plus Ottawa City Centre Ottawa
  • Best Western Plus Ottawa City Centre Hotel Ottawa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.