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Best Western Ottumwa Inn & Suites

3.0 star property
3-star guestrooms with free WiFi

Choose dates to view prices

Photo gallery for Best Western Ottumwa Inn & Suites

Standard Room, 1 King Bed, Accessible, Bathtub
Lobby
Property amenity
Indoor pool, open 9:00 AM to 10:00 AM, sun loungers
Reception

Reviews

7.0 out of 10
Good

Popular amenities

  • Gym
  • Pool
  • Pet-friendly
  • Breakfast included
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
2813 N Court Street, Ottumwa, IA, 52501
  • Place, Iowa Heartland History Connection
    ‪3 min drive‬
  • Place, Bridge View Center
    ‪6 min drive‬
  • Place, Southern Iowa Fair
    ‪31 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

7.4 out of 10
Good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(13 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

About the area

Ottumwa

In Ottumwa .You'll be 27.1 mi (43.7 km) from Southern Iowa Fair with a stay at this Ottumwa hotel.

What's nearby

  • Iowa Heartland History Connection - 3 min drive - 2.4 km
  • Wapello County Historical Museum - 5 min drive - 5.9 km
  • Bridge View Center - 6 min drive - 6.6 km
  • William Penn University - 31 min drive - 51.5 km
  • Southern Iowa Fair - 31 min drive - 51.6 km

Getting around

  • Ottumwa Station - 4 min drive

Restaurants

  • ‪Casey's General Store - ‬6 min drive
  • ‪Sonic Drive-In - ‬4 min drive
  • ‪Graham's Dairy Freeze - ‬4 min drive
  • ‪McDonald's - ‬17 min walk
  • ‪Warehouse Barbecue Co. & Brewhouse - ‬3 min walk

About this property

Best Western Ottumwa Inn & Suites

3-star guestrooms with free WiFi
Best Western Ottumwa Inn & Suites offers its guests an indoor pool and a health club. Public spaces have free WiFi and wired Internet. You'll find a business center on site. Free breakfast is served daily. Best Western Ottumwa Inn & Suites also features a vending machine, coffee/tea in a common area, and laundry facilities. Self parking is free.

This 3-star Ottumwa hotel is smoke free.

  • 1 building
  • 61 guestrooms or units
  • 3 levels
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site
Best Western Ottumwa Inn & Suites offers 61 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Ottumwa hotel provides complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with premium cable channels. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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  • Breakfast included
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4.1 out of 5, Very good, 256 reviews
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Health club
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay
  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property uses a grey water recycling system. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Pool access available from 9:00 AM to 10:00 AM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

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Best Western Ottumwa Inn & Suites Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 177 out of 656 reviews
Rating 8 - Good. 187 out of 656 reviews
Rating 6 - Okay. 112 out of 656 reviews
Rating 4 - Poor. 83 out of 656 reviews
Rating 2 - Terrible. 97 out of 656 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Chawn

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

4/10 Poor

Lexis

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
.
Stayed 1 night in Aug 2025

2/10 Terrible

Kristine

Travelled with family
Disliked: Staff & service

How to not get repeat customers

Hotel pool shut down but wasn't told untill check in. Lost 50 dollar deposit, staff said a sheet had a small blue and red dot on it. I feel that was completely made up. I think I should have at least my deposit refunded, because it was a bad experience from the check in
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Checks all the boxes

Clean and quiet room. Staff was friendly and helpful. Would stay here again.
Stayed 2 nights in Aug 2025

6/10 Okay

Donna

Liked: Staff & service
Front manager was great. Upset customer in front of me checking in. She kept her calm and tried her best to make things better (not right, better) for the customer who had used a 3rd party booking site to book. Super friendly with the customer and me. Very professional. Room was ok. Smelled like popcorn. Not bad, just not what I want to smell. Bathtub was dirty. Shower curtain had stains on it. Tub corners had dirt. And hair above the shower rod. Bed was comfy.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Billy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Max

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

galen

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room we were given had never been cleaned. The bed wasn't made and there was trash in the room
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Ericka

Travelled with group
Liked: Amenities
Place is nice a clean and good service with a wonderful breakfast
Stayed 1 night in Jun 2025

2/10 Terrible

Jeff

Stayed 2 nights in Jun 2025

8/10 Good

Brad

Solo traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Jun 2025

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Craig, Cedar Rapids

Stayed 2 nights in May 2025

6/10 Okay

Justin

Stayed 1 night in May 2025

10/10 Excellent

Chip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fourth time in as many years

Mayra at the front desk was professional and welcoming. All the amenities were available.
Stayed 1 night in May 2025

6/10 Okay

Tim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There was no night light which caused a safety concern. The bathroom light would have been sufficient, except it shut off automatically after 10 or so minutes. Parking was good and breakfast was ok. Staff was not very friendly.
Stayed 1 night in May 2025

10/10 Excellent

Carlos

Stayed 1 night in Dec 2024

10/10 Excellent

Jobinson, Clive

Stayed 1 night in Apr 2025

4/10 Poor

Kelly

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Didn't end up staying, we were there MAYBE 30 minutes and went somewhere else. I just felt very uneasy there. I didn't like the location. Our toilet didn't flush. The pool was too cold, even for my 7 year old. Overall, just not a comfortable environment. (Did not request a refund, just accepted my loss and left!)
Stayed 1 night in Mar 2025

4/10 Poor

Magdelana

Travelled with family
Liked: Cleanliness
Disliked: Room comfort

Creeper desk guy n alarms

The fire alarms went off multiple times later at night twice while my children and I were asleep. Due to someone cooking food and setting them off. The front desk helper was really worrying me from how he would follow me outside when I went to smoke a cigarette. Then get into the elevator Everytime I would use it to go to my room
Stayed 2 nights in Mar 2025

4/10 Poor

Claire

Stayed 1 night in Feb 2025

10/10 Excellent

Mercedes

Travelled with family
Liked: Amenities, property conditions & facilities
It was great everyone was nice
Stayed 2 nights in Feb 2025

10/10 Excellent

Asher

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here. Newer one in the area.
Stayed 3 nights in Feb 2025