2/10 – Terrible
Morag M.
8 juin 2025
DO NOT STAY HERE!
Having booked months ago we heard nothing from the owner. 2 days to go, a message saying here are the keys. There were no instructions. One day to go, still no response. Vrbo customer services tried to help but no luck. Phone number just ringing out. On the day of arrival we left with my 92 yr old dad not knowing if we had a bed ! My daughter had read a poor review , where the owner had cancelled just ahead of arrival. And yes, our 500 miles trip by train meant we got that cancellation email en route. In fact, 30 mins before first check.in time!!!Natural disaster or property failure given as reason. No i dont think so. Not twice in a month!!!!Vrbo need to stop this person renting through their business. They are unresponsive and totally unreliable.We thankfully found rooms in a premier inn....and got a refund to pay it. The taxi fees to get there from town all the time was exactly why we'd booked this property in the first instance.
Morag M.
Séjour de 3 nuits en mai 2025