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Novotel Pekanbaru

4.0 star property
4-star guestrooms with free WiFi

Choose dates to view prices

Photo gallery for Novotel Pekanbaru

Outdoor pool
Front of property
Meeting facility
Reception
Snack bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jalan Riau No 59, Pekanbaru, Riau, 28154
  • Place, Ciputra Seraya Mall
    ‪3 min walk‬
  • Place, Raya Mosque
    ‪10 min walk‬
  • Place, Pekan Baru Mall
    ‪8 min drive‬
  • Airport, Pekanbaru (PKU-Sultan Syarif Qasim II Intl.)
    ‪32 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Single Beds | View from room

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 Double Bed, Balcony

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Deluxe Room, 1 Double Bed, Balcony

  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds, Balcony

Deluxe Room, 2 Single Beds, Balcony

Deluxe Room, 2 Twin Beds, Balcony

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

Superior Room, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

Superior Room, Multiple Beds

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a red sofa, a patterned rug, a wooden headboard, and a glass shower enclosure.

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

About the area

Pekanbaru

In Pekanbaru .With a stay at this Pekanbaru hotel, you'll be steps from Ciputra Seraya Mall and within a 10-minute walk of Raya Mosque. Senapelan Tunjuk Ajar Integritas Park and Pekan Baru Mall are also within 2 miles (3 km).

What's nearby

  • Ciputra Seraya Mall - 3 min walk - 0.3 km
  • Raya Mosque - 10 min walk - 0.9 km
  • Senapelan Tunjuk Ajar Integritas Park - 5 min drive - 1.9 km
  • Pekan Baru Mall - 8 min drive - 2.7 km
  • SKA Mall - 16 min drive - 5.3 km

Getting around

  • Pekanbaru (PKU-Sultan Syarif Qasim II Intl.) - 30 min drive

Restaurants

  • ‪D’Oven - ‬1 min walk
  • ‪Food Exchange - ‬2 min walk
  • ‪Cabe Merah Mall Ciputra - ‬3 min walk
  • ‪Saint Cinnamon Mall Ciputra - ‬2 min walk
  • ‪J.Co Donuts & Coffee - ‬2 min walk

About this property

Novotel Pekanbaru

4-star guestrooms with free WiFi
Novotel Pekanbaru offers its guests a children's pool, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 10549 square feet (980 square meters) and includes conference space. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Novotel Pekanbaru. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Pekanbaru hotel.

  • 150 guestrooms or units
  • 15 levels
  • Meeting rooms
  • 10549 sq ft of conference space
  • 980 sq m of conference space
  • Built in 2015
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Novotel Pekanbaru offers 150 air-conditioned accommodations with minibars and safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Pekanbaru hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Similar properties

Exterior
FOX Hotel Pekanbaru
Pekanbaru
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.0 out of 5, Very good, 16 reviews
The price is CA $41
CA $50 total
includes taxes & fees
Jun 14 - Jun 15
FOX Hotel Pekanbaru

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee: IDR 108,900 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Children's pool
  • Health club
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 40-inch LED TV with satellite channels

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 400000.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 108900 per person
  • Airport shuttle fee: IDR 100000 per room (one-way)
  • Rollaway bed fee: IDR 400000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Novotel Pekanbaru Opening May 2016 Hotel
Novotel Pekanbaru Opening May 2016
Novotel Pekanbaru (opening March 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru (Opening May 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru Pekanbaru
Novotel Pekanbaru Hotel Pekanbaru

Frequently asked questions

How close is Novotel Pekanbaru to the airport?

Novotel Pekanbaru is 7.1 mi (30-min drive) away from the Pekanbaru (PKU-Sultan Syarif Qasim II Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Novotel Pekanbaru?

As of Jun 11, 2026, prices found for a 1-night stay for 2 adults at Novotel Pekanbaru on Jun 14, 2026 start from CA $52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Novotel Pekanbaru have an airport shuttle?

Novotel Pekanbaru offers an airport shuttle 24 hours a day, for a charge of IDR 100000 per room, one-way.

Does Novotel Pekanbaru offer free breakfast?

Free breakfast isn’t provided at Novotel Pekanbaru, but buffet breakfast is offered for a fee of IDR 108900 per person.

Is there a casino at Novotel Pekanbaru?

No, there is no casino at this hotel.

What time is check-in at Novotel Pekanbaru?

Check-in begins at 2 PM.

Is there free parking at Novotel Pekanbaru?

This hotel offers free self parking.

Does Novotel Pekanbaru have a pool?

Novotel Pekanbaru features an outdoor pool and a children's pool.

Does Novotel Pekanbaru have a restaurant?

Novotel Pekanbaru is home to Food Exchange, which features international cuisine.

Does Novotel Pekanbaru have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Novotel Pekanbaru to downtown Pekanbaru?

Novotel Pekanbaru is 2.3 mi away from Pekanbaru.

Novotel Pekanbaru Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 48 out of 109 reviews
Rating 8 - Good. 39 out of 109 reviews
Rating 6 - Okay. 15 out of 109 reviews
Rating 4 - Poor. 5 out of 109 reviews
Rating 2 - Terrible. 2 out of 109 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Nicolas

Liked: Cleanliness, property conditions & facilities
Good hotel, friendly staff
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Raymond Joseph

Liked: Cleanliness, staff & service
Clean, tidy, courteous staff.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Thian Chye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable and conveniently located next to Ciputra Mall
Stayed 1 night in May 2023
Verified

6/10 Okay

Patsy

There are mosquitoes in the dining area.
Stayed 1 night in May 2025
Verified

6/10 Okay

Raymond Joseph

Disliked: Amenities, property conditions & facilities
Very average
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Klas

Liked: Cleanliness, staff & service, room comfort

Good location.

Convenient hotel with good location. The sound from the corridor is a bit loud. Or maybe just the people that are load. Great breakfast. Very much a standard hotel without surprises. GF. Have a nice pool.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

susan ann

Liked: Cleanliness, staff & service
During booking..requested NON SMOKING room but was given smoking room. Was assured by Front Desk..room was sanitize 3X but cigarettes smells still lingers.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

GIM SHENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chiller is not working
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Windra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and friendly staffs!
Stayed 3 nights in Jun 2022
Verified

8/10 Good

Hak Sub

Liked: Cleanliness, staff & service

이용 후기

그런대로 깔끔하고 상태 양호
Stayed 1 night in Jan 2021
Verified

10/10 Excellent

Guyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 편하고 청결한 숙박
Stayed 3 nights in Nov 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service

이용 후기

혼자 출장으로 사용하기에는 적합함
Stayed 1 night in Jun 2020
Verified

8/10 Good

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and clean

Clean new Hotel... Fulfils what can be expected from Novotel. Propably the best hotel in town
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel whenever I'm in Pekanbaru to visit relatives. Great room and amenities and friendly staffs!
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Room lighting should be brighter otherwise rooms are clean and worth the price
Stayed 1 night in Jan 2020
Verified

8/10 Good

Irene

Liked: Staff & service, property conditions & facilities, room comfort
Stay for 3 nights, overall was happy. Hotel need to improve on the toiletries supply items. The items provide was not enough, and we have to call wait for housekeeping to send. Also the bath towel was not clean, perhaps hotel may consider to change for a new batch, as the towel already turn grey. Hope there is improve for our next visit. Thank you.
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

susan ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

awesome stay

my choice of hotel, for my stay in Pekan Baru. Staff are super friendly and service with a smile.
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mall is beside the hotel. Eateries is all over the surrounding area.
Stayed 4 nights in Aug 2019
Verified

4/10 Poor

Su

服務態度

服務態度差，房間內小毛巾也沒有。
Stayed 3 nights in Jul 2019
Verified

4/10 Poor

G

Disliked: Staff & service
Staff rude Expedia ages for our kids not registered with hotel wouldn’t give us beds for them. Had to argue for 25 minutes to get an upgrade
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in pekanbaru next to culinary area and near down town
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facility and great staff. Clean, convenient, good breakfast.
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, willing to please. I really can't say enough. They normally have the room ready if I check in early. The is shopping and movie next door. The food has been good. I am an expat. I go to Pekanbaru monthly to relax. This is the place to stay, without exception.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomended...suasana nyaman hotelnya bagus..pelayanan bagus
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really enjoyed but had some inconveniences.

Really clean rooms and nice staffs, very professional. I had reserved a double bed room but the hotel received it from an agency as a reservation for a twin bed room. Hope they clear out the problem with the agency. The room was clean but its towels are smelly, like butter. It would be better if the customer brings his own towel. They have nice bar(smoking) and restaurant(reasonable price w/ very welcoming staffs, taste is ok), I was very satisfied with the hotel.
Stayed 2 nights in Nov 2018

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