"good area of town, room clean, would stay again dining room service was not good being as our server was not english speaking ... " More

By a verified traveller on Sat 30 Dec 2017

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Hotel Description

3-star hotel near Pennsylvania Convention Center

Center City stay

At this Chinatown hotel, you'll be well placed to visit Pennsylvania Convention Center and Reading Terminal Market, both within a 5-minute walk. City Hall and Walnut Street are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, express check-out, and dry cleaning are also offered.

Free Internet, flat-screen TVs

The 92 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and premium bedding. Other amenities include coffee/tea makers, free newspapers, and free local calls.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$133 per night

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Four Points by Sheraton Philadelphia City Center ratings based on 40 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Four Points by Sheraton Philadelphia City Center

Everyone (15) Couples (5) Business (1) Family (2)
3 out of 5

Posted by on 11 Jul. 2019

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Comment from Hotel Management

13 Jul. 2019 by Mary-Hotel Manager

Thank you for your review and wishing you enjoyable travels in the future

4 out of 5
They charged us twice for the room! Working with management right now to resolve this.

Posted by on 16 Jun. 2019

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Comment from Hotel Management

27 Jun. 2019 by Mary-Hotel Manager

Thank you for pointing out the error and your patience while we are resolving the mistake.

4 out of 5
Easy check in. We had to pay $38 for a parking lot across the street and independently owned. Room size was nice, loved the entry way and bathroom size. Rooms are dimly lit which is off putting.

Posted by on 14 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by Mary-Hotel Manager

Thank you for the great review and comments on size of both our room and bathroom!

5 out of 5
Soo well located, parking public but immediately across the street. Staff was so courteous and helpful.

Posted by on 4 Mar. 2019

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Comment from Hotel Management

4 Mar. 2019 by Saleema M.

Thank you for your positive feedback. Please come again in the future.

5 out of 5
I love it here. It’s my favorite place to stay when I’m in town.

Posted by , from Philadelphia, PA on 2 Mar. 2019

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Comment from Hotel Management

4 Mar. 2019 by Saleema M.

Glad to be of service to you. We look forward to accommodating you in the future.

5 out of 5
Very clear and quite enjoy the myself, would stay again ,

Posted by on 4 Feb. 2019

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Comment from Hotel Management

4 Feb. 2019 by Saleema McGill

Thank you for your amazing feedback.

4 out of 5
Overall experience was pleasant. I suppose being an of building you would expect noises. There was a constant knocking though out the night.

Posted by on 26 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by Mary-Hotel Manager

Anonymous, Thank you for your feedback on your recent stay at our hotel. We are glad that your experience was positive and hope that on your next visit to Philadelphia you will consider staying with us again.

5 out of 5

Posted by on 13 Jan. 2019

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Comment from Hotel Management

14 Jan. 2019 by Mary-Hotel Manager

Thank you for your great review on our property!

4 out of 5

xmas in philly

Pros: rate/location
Cons: english speaking staff/servers
Location: downtown center city near everything
good area of town, room clean, would stay again dining room service was not good being as our server was not english speaking

Posted by , from maine on 30 Dec. 2017

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Comment from Hotel Management

31 Dec. 2017 by Manager

We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our area and service. We appreciate you for sharing your feedback as we continue to improve conveniences of our Hotel for all of our guests.

2 out of 5

Hotel ok. They charge for everything(parking).

The rooms were clean but the guy at the front desk was rude to the black customers & he was black.smh. They charge you for parking everyday your there(wich should be free with hotel as much as you spend per night).

Posted by , from Downtown Philadelphia on 6 Aug. 2017

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Comment from Hotel Management

11 Aug. 2017 by Manager

Your review is greatly appreciated, though it is very disappointing to learn of the bad experience you encountered. We feel sorry that anyone was treated with rudeness or that any misunderstandings were not addressed in a professional manner. I assure you that we take such issues very seriously and we are investigating to ensure that this will never happen again. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future and experience the improvements we have made with our service.

About the Four Points by Sheraton Philadelphia City Center

Location 1201 Race Street, Philadelphia, PA 19107

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi and wired Internet are free in public spaces. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Four Points by Sheraton Philadelphia City Center. For a fee, parking is available. This 3-star Philadelphia hotel is smoke free.

  • 92 guestrooms or units
  • 9 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Philadelphia, PA (PHL-Philadelphia Intl.) (20.3 km / 12.6 mi)
  • Train station: Philadelphia 30th St Station (2.6 km / 1.6 mi)
  • Metro station: Race Vine Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Four Points by Sheraton Philadelphia City Center offers 92 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, and hair dryers. This Philadelphia hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and refrigerators can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.

Four Points by Sheraton Philadelphia City Center has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 15 per person (approximately)
  • Self parking fee: USD 38 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.