2/10 Terrible
Michael
Travelled with family
Nov 22, 2025
Sucks. We booked/paid for room the day of the stay. Drove 5 hrs from SoCal, arrived 12:30am. Got to Hotel, the person at the desk said he could not check us in as we were late, they designated us as no show. Then he said couldn't check us in because the system was down. They denied our refund request. Went across the street a got a room at Holiday Inn Express no problem. Disgusting, very poor business practice Extended Stay. Put yourselves in our shoes, what would you have done. Strand a family at late after 5 hr drive, stay was paid, employee was available, literally there at the desk as we were talking to each other through your phone, not provide a refund. Check your booking/paid records, cameras, and time.
Anyways, worked out well for us, Holiday Inn Express across the street is new, clean, reasonable rates, and accommodating. They have an awesome complementary breakfast.
Choose a hotel to stay that puts people before money.
Michael
Stayed 1 night in Nov 2025









































