As a guest of Intown Suites Extended Stay Phoenix Az - Gilbert, you'll find an outdoor pool, laundry facilities, and an elevator. The front desk is open around the clock.
Smoking is allowed in designated areas at this Gilbert hotel.
My overall stay was great. The room was clean, the front office staff was very friendly, professional, informational, very friendly outgoing. I would recommend if ur looking for a week stay for a great price come here.
It was good overall! I think I would stay here again. It smelled a little like tobacco smoke but other than that it was clean, the service was good, and I didnât have any issues with the unit or parking my rental car on site.
The pictures on the site are not the rooms you get. Very outdated. Bed was a steel frame with an old hard mattress that massaged you with the springs. Mold around the vents and throughout the room. I did have the pleasure of company from the couple of cockroaches that I named Ned and Gina. The aroma of weed was everywhere at a place that I was told it was not allowed, guess it just wasnât enforced. Was very happy to checkout and be on my way.
Definitely not the best or even close. I mean if you are on a limited budget be careful as you have to pay for your own toilet paper. Also, the light in the bathroom was out when I checked in and I was told it would be fixed by the next dayâŠWell that never happenedâŠJust not a nice place and it highly saturated with the smell of drugs. Front desk staff was not helpful at all and didnât seem to care about any issues I had. 0/10, would not recommend.
I didn't like that the room i reserved was not the room i got. I reserved a premium queen that sleeps 3, but it turns out that i got a room that only sleeps 2, for there
The property is sketchy. The pot smoking in rooms that carry through the vents went on as soon as the on-site staff went home at 7 pm.
I had to use febreeze, air fresheners, wipe down the walls with vinegar to get rid of the smoke smell. I donât smoke pot and the smell got on my work suits. The man who was at the desk on 8/30 didnât discuss the check-in process and then, knowing I paid premium tried to get me to take a cheaper room. He then asked if I was between places or jobs and we could work something out!
I was told Iâd have weekly cleaning. After no housekeeping coming by for 9/4, holiday, the manager said my room would be worked in.
By Tuesday 9/12, no housekeeping. I went to the lobby to ask and the manager insisted I leave. His approach left me uneasy so I left. A few days later I get a note on my door on Intown suite letterhead that there wonât be any housekeeping.
I then had to buy cleaning products. Management also told me my room rate was going up after I was already paying the premium. I canât believe Intown Suites would even be on an Expedia web site. I messaged with an Expedia customer service person on Monday Who told me the agreement on your site states no housekeeping.
I read it. There is no mention of it.
Not happy with Expedia.
I stayed for 8days killed 3 roaches and a family of earwigs. They "cleaned" on my 6th dqy which was legitimately just making the bed. You cant sun bathe at the pool. So yea all of that.
The only thing I liked about the place was the fact that it was next to a killer restaurant. I couldn't imagine staying at this place again even if it was free.