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Kimpton Hotel Palomar Phoenix Cityscape, an IHG Hotel

4-star property
2 East Jefferson, Phoenix, AZ 1-855-887-0424
4.1 out of 5
Very good!
See all 9 travelocity Reviews

"Carpet dirty furniture old worn hotel need upgrade, price charged per night was expensive since everything was old. " More

By a verified traveller on Sat 30 Mar 2024

Points Of Interest

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Hotel Description

4-star hotel near Phoenix Convention Center

Downtown Phoenix stay

Within a 10-minute walk of this Downtown Phoenix hotel, you'll find Footprint Center and Chase Field. CityScape and Phoenix Symphony Hall are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, express check-out, and valet parking. You'll appreciate the gym, poolside bar, and rooftop terrace.

Room, 1 King Bed, Accessible (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $233* Per night/room 12 May - 13 May

Room, 2 Queen Beds, Accessible (Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Mobil, RollIn Shwr, High Flr)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Essential)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Essential, High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Kimpton Hotel Palomar Phoenix Cityscape, an IHG Hotel ratings based on 9 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Kimpton Hotel Palomar Phoenix Cityscape, an IHG Hotel

Everyone (3) Couples (5) Family (1)
3 out of 5
Carpet dirty furniture old worn hotel need upgrade, price charged per night was expensive since everything was old.

Posted by on 30 Mar. 2024

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Comment from Hotel Management

30 Mar. 2024 by Lyle

Thank you for your choice to stay with us. We will be addressing these areas of concern to help better the overall experience.

2 out of 5
First, I will say the staff was amazing. That said, they needed to be with some of the issues. Rub, main part of us picking the room, woods not hold water and taking a bath was very difficult, clock sis not work at all, fridge was not even cool and there was a tear in the carpet coming out of the bathroom that had a nail that my wife ansbi stepped on a few times before we just covered it with a towel. Noise at night from the pool area got very annoying after about 10pm. Restaurant completely messed up our room service to the point that after an hour and a half it was free. Not what I would have expected from such a high end hotel. Staff was amazing and dealt with me and the issues to the best of their ability. Second night was much better and the stay overall was recovered by the team.

Posted by on 19 Jun. 2023

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Comment from Hotel Management

23 Jun. 2023 by Carissa

We appreciate your feedback Julie.

3 out of 5
Nice downtown accessible area, minus the construction happening around the building. Friendly staff. No water, no coffee available. Expensive room service.

Posted by , from EL PASO on 6 Sep. 2022

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Comment from Hotel Management

6 Sep. 2022 by Jennifer

Hello David, thank you for the review from your recent stay. we hope to see you again the next time you are in Phoenix!

5 out of 5

Posted by on 6 Jan. 2022

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5 out of 5
Great hotel with friendly staff and nice location

Posted by , from DORAL on 5 Jan. 2022

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Comment from Hotel Management

6 Jan. 2022 by Maddy

Thank you for your feedback, we hope to see you again soon!

5 out of 5
I gym, location, room and amenities were all great.

Posted by on 9 Dec. 2021

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Comment from Hotel Management

13 Dec. 2021 by Maddy

Thanks for the amazing feedback, Linda! We appreciate you staying with us and I am so happy you enjoyed your stay. Happy Holiday's!

5 out of 5

Posted by on 28 Nov. 2021

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4 out of 5

Posted by on 22 May 2021

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Comment from Hotel Management

2 Jun. 2021 by Natalie Corral

Thank you for the feedback, we really appreciate it. We hope to you see you again for another visit soon!

5 out of 5
Loved our room, especially the bathroom and Japanese soaking tub. Pool area was great and overall staff experience was wonderful. Will definitely be back and highly recommend the Kimpton.

Posted by , from Northern Virginia on 13 Oct. 2020

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Comment from Hotel Management

16 Oct. 2020 by Natalie Corral

I'm glad you enjoyed your room and our rock star staff member, Michael! I am sorry to hear our bartender was not as friendly and attentive to you. I will pass this along to our restaurant managers to correct this. We appreciate you staying with us and hope to have you back here for another visit soon, cheers!

About the Kimpton Hotel Palomar Phoenix Cityscape, an IHG Hotel

Location 2 East Jefferson, Phoenix, AZ 85004

Property Features

Kimpton Hotel Palomar Phoenix Cityscape, an IHG Hotel offers its guests an outdoor pool, a fitness center, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Business amenities include a business center and meeting rooms. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Kimpton Hotel Palomar Phoenix Cityscape, an IHG Hotel. For a fee, parking is available. This 4-star Phoenix hotel is smoke free.

  • 1 building
  • 242 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 2012
  • Manager's reception (free)
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Metro station: Washington - Central Station (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Kimpton Hotel Palomar Phoenix Cityscape, an IHG Hotel offers 242 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. 50-inch LCD televisions come with premium digital channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Premium channels
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

The hotel hosts a free manager's reception daily.

Blue Hound & Eden - This restaurant serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3:00 AM

Special check-in instructions:

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property uses eco-friendly cleaning products.

Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed (no fees)
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Guest will receive an email before arrival 72 hours
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Food service has been amended for enhanced safety
  • Comprehensive food waste policy

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 33.77 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Fitness center access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7–28 for adults, and USD 7–26 for children
  • Fee for in-room wireless internet: USD 12.99 per day (rates may vary)
  • Fee for in-room wired internet: USD 12.99 per day (rates may vary)
  • Fee for wireless internet in public areas: USD 12.99 per day (rates may vary)
  • Fee for wired internet in public areas: USD 12.99 per day (rates may vary)
  • Self parking fee: USD 30 per night
  • Covered valet parking fee: USD 44.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palomar CityScape
  • Palomar CityScape Hotel
  • Palomar CityScape Hotel Phoenix
  • Palomar CityScape Phoenix
  • Palomar Phoenix
  • Palomar Phoenix CityScape
  • Phoenix Palomar

You should know

  • Pool access available from 6:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.