Skip to main content
Beginning of main content
4.2 out of 5

"The service was excellent. " More

By a verified traveller on Sun 12 Mar 2023

Enter dates to see availability

Hotel Description

4-star hotel near Phoenix Convention Center

City center retreat

Within a 10-minute walk of this Downtown Phoenix hotel, you'll find Phoenix Convention Center and Footprint Center. Chase Field and Arizona State University - Downtown Phoenix are also within half a mile (1 km).

Dining options, 2 bars/lounges

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Self parking, a coffee shop, and a terrace are also offered.

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $312* Per night/room 29 Mar. - 30 Mar.

Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 2 Double Beds, View (Mobility Accessible, Tub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Phoenix Downtown ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Phoenix Downtown

Everyone (6) Couples (2) Family (5)
5 out of 5

Posted by on 2 Nov. 2023

Was this review helpful to you?
5 out of 5
The service was excellent.

Posted by on 12 Mar. 2023

Was this review helpful to you?
5 out of 5

Posted by on 1 Jan. 2023

Was this review helpful to you?
5 out of 5
Nice and convenient to attractions

Posted by on 13 Nov. 2022

Was this review helpful to you?
5 out of 5
I loved the bar/meeting area. There are so many beautiful tucked away seating areas to meet with small or even large groups for meetings. I've never seen anything like it. Also loved the gym! Tons of cardio equipment and a separate weight room. All of the equipment was clean and looked brand new. My room was very nice. Loved the bed, in fact I've already looked at your website for information on the mattress. This may sound strange but I loved the finish of the walls in the shower. Again, I'll say I've never seen anything like it. My stay was wonderful. I will definitely be back!

Posted by on 12 Feb. 2022

Was this review helpful to you?
3 out of 5

Posted by on 16 May 2021

Was this review helpful to you?
Comment from Hotel Management

3 Jun. 2021 by Manager

Dear Valued Guest, We are genuinely sorry for not delivering the exceptional stay you deserve. Everything we do aims to give each guest a superb, memorable stay, so we are very disappointed that this was not your experience. We want to regain your trust and hope you will give us another chance in the future. Hotel Management

4 out of 5
I did not like the elevator system. I was lost for a bit

Posted by on 9 Mar. 2020

Was this review helpful to you?
Comment from Hotel Management

1 May 2020 by Hotel Manager

Dear Guest, thank you for sharing about your stay at Sheraton Phoenix Downtown. We are pleased overall you enjoyed your stay. We also appreciate your feedback and hope to have another opportunity to welcome you back soon for a flawless experience. BL, Hotel Manager

3 out of 5
Carpet in my room was filthy . And I told the desk when I checked out. Food was very good in the Restuarant and Coffee shop. Staff is excellent

Posted by on 23 Aug. 2019

Was this review helpful to you?
4 out of 5
Beautiful and convenient location with easy access to airport and downtown convention center.

Posted by on 31 Mar. 2019

Was this review helpful to you?
5 out of 5
I t was very relaxing. The bed was very comfortable. We were pleased with everything at the hotel.

Posted by on 29 Mar. 2019

Was this review helpful to you?

About the Sheraton Phoenix Downtown

Location 340 N 3rd Street, Phoenix, AZ 85004

Property Features

Sheraton Phoenix Downtown offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center, 26 meeting rooms, and limo/town car service. Event space at this hotel measures 111961 square feet (10401 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Phoenix Downtown. You'll have access to the health club at a partner property. For a fee, parking is available. This 4-star Phoenix hotel is smoke free.

  • 1 building
  • 1003 guestrooms or units
  • 31 levels
  • 2 dining venues
  • 2 bars or lounges
  • 111961 sq ft of conference space
  • 10401 sq m of conference space
  • Built in 2008
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Metro station: 3rd Street - Washington Station (0.5 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Phoenix Downtown offers 1003 accommodations with safes and coffee/tea makers. Beds feature down comforters. 65-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 11:00 AM.

& More - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Carcara - This restaurant serves brunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Pets allowed (no fees)
  • UnionPay
  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 25.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 12–18 per person
  • Fee for in-room wireless internet: USD 14.95 per night (rates may vary)
  • Covered self parking fee: USD 32 per night (in/out privileges)
  • Covered valet parking fee: USD 44 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Phoenix Downtown
  • Phoenix Downtown Hotel
  • Phoenix Downtown Sheraton
  • Phoenix Downtown Sheraton Hotel
  • Sheraton Hotel Phoenix Downtown
  • Sheraton Phoenix Downtown
  • Sheraton Phoenix Downtown Hotel
  • Sheraton Phoenix
  • Sheraton Grand Phoenix Hotel
  • Sheraton Grand Phoenix
  • Sheraton Phoenix Phoenix
  • Sheraton Phoenix Downtown Hotel
  • Sheraton Phoenix Downtown Phoenix
  • Sheraton Phoenix Downtown Hotel Phoenix

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
url importing http://www.travelocity.ca/Phoenix-Hotels-Sheraton-Phoenix-Downtown.h2007681-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Phoenix-Hotels-Sheraton-Phoenix-Downtown.h2007681-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Phoenix-Hotels-Sheraton-Phoenix-Downtown.h2007681-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.