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SureStay Hotel by Best Western Phoenix Airport

2.5 star property
Hotel near Celebrity Theater in Phoenix

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Photo gallery for SureStay Hotel by Best Western Phoenix Airport

Desk, laptop workspace, blackout drapes, iron/ironing board
Reception
Free daily continental breakfast
Outdoor pool
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping

Explore the area

View in a map
3037 E Van Buren St, Phoenix, AZ, 85008
  • Place, Celebrity Theater
    ‪5 min walk‬
  • Place, Ballet Arizona
    ‪9 min walk‬
  • Place, El Zaribah Shriners Auditorium
    ‪3 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(85 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.6 out of 10
Excellent
(25 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(269 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

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About the area

Phoenix

Heart of Phoenix.With a stay at this Downtown Phoenix hotel, you'll be within half a mile (1 km) of Celebrity Theater and 6 miles (10 km) of Chase Field. Mortgage Matchup Center and Phoenix Convention Center are also within 6 miles (10 km).

What's nearby

  • Celebrity Theater - 5 min walk - 0.5 km
  • Ballet Arizona - 9 min walk - 0.8 km
  • El Zaribah Shriners Auditorium - 3 min drive - 3.1 km
  • Phoenix Convention Center - 5 min drive - 5.7 km
  • Arizona State University - 9 min drive - 13.6 km

Getting around

  • 38th Street - Washington Station - 2 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 7 min drive

Restaurants

  • ‪Jack in the Box - ‬3 min drive
  • ‪McDonald's - ‬20 min walk
  • ‪Red Devil Italian Restaurant & Pizzeria - ‬2 min drive
  • ‪PHX Beer Co - ‬6 min drive
  • ‪Burger King - ‬2 min drive

About this property

SureStay Hotel by Best Western Phoenix Airport

Hotel near Celebrity Theater in Phoenix
Free breakfast is served daily. Public spaces have free WiFi. A roundtrip airport shuttle is free (available 24 hours). An outdoor pool, a vending machine, and multilingual staff are also featured at the business-friendly SureStay Hotel by Best Western Phoenix Airport. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Phoenix hotel.

  • 95 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Television in lobby
  • Smoking in designated areas
SureStay Hotel by Best Western Phoenix Airport offers 95 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 50-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries.

This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times
  • Free uncovered self parking on site
  • Secured extended parking on site (USD 15 per day)
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lever door handles
  • No elevator
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch LCD TV with premium digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 250.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured extended parking fee: USD 15 per day
  • Early check-in fee: USD 30.00 (subject to availability)
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Only bookings from non-local guests are accepted; guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Only bookings from non-local guests are accepted. Guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in.
    For guests' safety, the property includes a carbon monoxide detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Econo Lodge Hotel Phoenix Airport
Econo Lodge Phoenix Airport
Econo Lodge Phoenix Hotel Phoenix
Phoenix Econo Lodge
Econo Lodge Phoenix Airport Hotel
Surestay By Phoenix Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel
SureStay Hotel by Best Western Phoenix Airport Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel Phoenix

SureStay Hotel by Best Western Phoenix Airport Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 741 out of 1329 reviews
Rating 8 - Good. 333 out of 1329 reviews
Rating 6 - Okay. 125 out of 1329 reviews
Rating 4 - Poor. 48 out of 1329 reviews
Rating 2 - Terrible. 82 out of 1329 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Karen

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The airport shuttle was nice and the room clean and decently decorated, but it’s a motel in an ugly area, so window shades stayed shut m, making for a dark room and I managed to walk past a prostitute on my way to the room. Have no idea how it managed an 8.6 rating.
Stayed 1 night in Nov 2025

2/10 Terrible

Scott

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The area around the front of the gate was surrounded by folks from the homeless shelter just down the block. The lights were very dim at 8pm. We had told the folks that we not going to make it by four pm to receive our refund. It was a very unsafe area for a family to be placed in.
Stayed 1 night in Oct 2025

10/10 Excellent

Donna, GOLDEN

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

8/10 Good

CARLA, PHILADELPHIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay, but in a very industrial area very close to the airport. Do not let the “street view” dissuade you.
Stayed 1 night in Sep 2025

6/10 Okay

AMY, GORHAM

Liked: Cleanliness, staff & service
Property was a motel with room doors on the exterior. It was located in an area that was not safe for walking and had no nearby restaurants and no restaurant at the property. The physical building was well maintained and the room was clean and the desk staff helpful. But I didn't stay and moved to a different hotel because of lack access to restaurants and room door on exterior. Property should be described as a motel not a hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Larenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room quiet area friendly staff
Stayed 4 nights in Aug 2025

10/10 Excellent

Larenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean quiet
Stayed 4 nights in Aug 2025

10/10 Excellent

WENDY, eden prairie

Liked: Cleanliness, staff & service, property conditions & facilities
You know- the neighborhood looks a little rough but the staff was great the room was good and everything was lovely!
Stayed 2 nights in Aug 2025

10/10 Excellent

Torrian

Stayed 5 nights in Aug 2025

10/10 Excellent

Torrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Alex

Stayed 1 night in Aug 2025

4/10 Poor

Kaitlin

Stayed 1 night in Aug 2025

10/10 Excellent

Len

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Great Value

Just ba simple one night stay and this obviously remodeled facility is a great value and very clean!
Stayed 1 night in Aug 2025

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria, San Jose

Stayed 1 night in Aug 2025

8/10 Good

Douglas

Stayed 1 night in Aug 2025

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Candy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was with a friend who's father needed extra cares, they were so kind and attentive to our needs. They made our stay very comfortable. They were so compationate and I felt like I was with family. I needed to walk to a local store and made a friend on the way. The cars without a driver, in the neighborhood kind of surprised me. Ha! Thank you from Minnesota! I really appreciated my stay.
Stayed 1 night in Aug 2025

2/10 Terrible

Emily

Denied Stay

I was told less than 12 hours before my booking that because I lived within a 40 mile radius and had a local phone number I was not allowed to stay at this hotel and would not be accommodated. Hotels that have regulations like this need to have them explicitly listed so things like this don’t happen
Stayed 1 night in Aug 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay close to the airport and they even have a shuttle that takes you to the aiepptt! And they have a pool and free simple breakfast ! Highly recommend
Stayed 1 night in Aug 2025

10/10 Excellent

Heidi

Stayed 1 night in Aug 2025

6/10 Okay

Hubert

Liked: Cleanliness, staff & service
Noisy air conditioner
Stayed 1 night in Aug 2025

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Aug 2025

10/10 Excellent

Carmen

Liked: Cleanliness, amenities
Very nice and clean '
Stayed 1 night in Aug 2025