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SureStay Hotel by Best Western Phoenix Airport

2.5 star property
Hotel near Celebrity Theater in Phoenix

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Photo gallery for SureStay Hotel by Best Western Phoenix Airport

Desk, laptop workspace, blackout drapes, iron/ironing board
Outdoor pool
Reception
Exterior
Free daily continental breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
3037 E Van Buren St, Phoenix, AZ, 85008
  • Place, Celebrity Theater
    ‪5 min walk‬
  • Place, Ballet Arizona
    ‪9 min walk‬
  • Place, El Zaribah Shriners Auditorium
    ‪3 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(88 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.6 out of 10
Excellent
(25 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(277 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

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Exterior

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3.2 out of 5, 913 reviews
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Jan 11 - Jan 12
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About the area

Phoenix

Heart of Phoenix.With a stay at this Downtown Phoenix hotel, you'll be within half a mile (1 km) of Celebrity Theater and 6 miles (10 km) of Chase Field. Mortgage Matchup Center and Phoenix Convention Center are also within 6 miles (10 km).

What's nearby

  • Celebrity Theater - 5 min walk - 0.5 km
  • Ballet Arizona - 9 min walk - 0.8 km
  • El Zaribah Shriners Auditorium - 3 min drive - 3.1 km
  • Phoenix Convention Center - 5 min drive - 5.7 km
  • Chase Field - 5 min drive - 5.7 km

Getting around

  • 38th Street - Washington Station - 2 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 7 min drive

Restaurants

  • ‪McDonald's - ‬20 min walk
  • ‪Jack in the Box - ‬3 min drive
  • ‪Red Devil Italian Restaurant & Pizzeria - ‬2 min drive
  • ‪Burger King - ‬2 min drive
  • ‪Helpings Cafe at UMOM New Day Center - ‬7 min walk

About this property

SureStay Hotel by Best Western Phoenix Airport

Hotel near Celebrity Theater in Phoenix
Free breakfast is served daily. Public spaces have free WiFi. A roundtrip airport shuttle is free (available 24 hours). An outdoor pool, a vending machine, and multilingual staff are also featured at the business-friendly SureStay Hotel by Best Western Phoenix Airport. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Phoenix hotel.

  • 95 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Television in lobby
  • Smoking in designated areas
SureStay Hotel by Best Western Phoenix Airport offers 95 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 50-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries.

This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

Exterior
Country Inn & Suites by Radisson, Phoenix Airport, AZ
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  • Breakfast included
  • Free airport shuttle
4.1 out of 5, Very good, 2,933 reviews
The price is CA $136
CA $154 total
includes taxes & fees
Jan 11 - Jan 12
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times
  • Free uncovered self parking on site
  • Secured extended parking on site (USD 15 per day)
  • RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lever door handles
  • No elevator
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch LCD TV with premium digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 250.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured extended parking fee: USD 15 per day
  • Early check-in fee: USD 30.00 (subject to availability)
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Only bookings from non-local guests are accepted; guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Only bookings from non-local guests are accepted. Guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in.
    For guests' safety, the property includes a carbon monoxide detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Econo Lodge Hotel Phoenix Airport
Econo Lodge Phoenix Airport
Econo Lodge Phoenix Hotel Phoenix
Phoenix Econo Lodge
Econo Lodge Phoenix Airport Hotel
Surestay By Phoenix Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel
SureStay Hotel by Best Western Phoenix Airport Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel Phoenix

SureStay Hotel by Best Western Phoenix Airport Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 846 out of 1548 reviews
Rating 8 - Good. 396 out of 1548 reviews
Rating 6 - Okay. 156 out of 1548 reviews
Rating 4 - Poor. 59 out of 1548 reviews
Rating 2 - Terrible. 91 out of 1548 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Keith

Disliked: Amenities, property conditions & facilities
Poor room conditions, bed springs popped and frame groans each time I rolled over, adjoining room has loud neighbors with non-soundproof connecting door, and no alarm clock.
Stayed 1 night in Dec 2025

10/10 Excellent

Griffin

Stayed 1 night in Sep 2025

8/10 Good

Norah

Liked: Cleanliness, amenities, property conditions & facilities
Clean simple functional room. I like that. Wish I could have had help getting my bag up the stairs to my room.
Stayed 1 night in Dec 2025

10/10 Excellent

Kelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean, close to venue.
Stayed 4 nights in Nov 2025

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Nov 2025

4/10 Poor

Karen

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The airport shuttle was nice and the room clean and decently decorated, but it’s a motel in an ugly area, so window shades stayed shut m, making for a dark room and I managed to walk past a prostitute on my way to the room. Have no idea how it managed an 8.6 rating.
Stayed 1 night in Nov 2025

10/10 Excellent

SCOTT, SALEM

Stayed 1 night in Nov 2025

2/10 Terrible

Scott

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The area around the front of the gate was surrounded by folks from the homeless shelter just down the block. The lights were very dim at 8pm. We had told the folks that we not going to make it by four pm to receive our refund. It was a very unsafe area for a family to be placed in.
Stayed 1 night in Oct 2025

6/10 Okay

Nicholas

Stayed 1 night in Sep 2025

2/10 Terrible

Aref

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had one of the worst hotel experiences here. When I checked into my first room, I found cockroaches in the bathroom. I immediately asked to change rooms, and the staff moved me to another room. Unfortunately, as soon as I entered, a large lizard ran under the table. When I reported this, the receptionist apologized and gave me another room on the other side of the property. By that point, I’d lost trust in the hotel’s cleanliness and asked for a refund, but they said my reservation was non-refundable. I ended up booking another hotel near the airport instead — losing several hours and about $100, but at least I avoided bringing cockroaches or bedbugs home. Recommendation: Stay away from this place unless you don’t mind sharing your room with insects and reptiles.
Stayed 1 night in Oct 2025

4/10 Poor

Andrew

Liked: Staff & service
Bad draft coming through under my door. Area has lots of homeless people too.
Stayed 1 night in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The A/C was very good. The room was clean. The staff was very helpful.
Stayed 1 night in Oct 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Vignesh

Stayed 1 night in Oct 2025

10/10 Excellent

Caihua

All good!
Stayed 1 night in Oct 2025

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Oct 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, quiet, breakfast ok
Stayed 1 night in Oct 2025

10/10 Excellent

Deborah Jeanne, Minneapolis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient and close to the airport. Left before the breakfast at 6 am. Was able to change to 2 queen sized beds vs a king as a friend was traveling with me. Told it was not available; but after informing the clerk that I had already arranged to change the room he accomodated our request. Upon arrival there were 4 cop cars with lights flashing just down the block. Not sure what was going on but we had no problems with our stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Lethiyen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice. AC very comfortable
Stayed 1 night in Oct 2025

4/10 Poor

Tony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Iain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Excellent value.
Stayed 1 night in Oct 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very kind and professional. The property is clean. The rooms are very clean and updated. I was a little nervous because of the surrounding area, but very tidy.
Stayed 1 night in Oct 2025

10/10 Excellent

santiago

Stayed 1 night in Aug 2025