4/10 Poor
ANN
Dec 16, 2025
I booked this hotel due to the close proximity to the Salt River. The first day we got there after flying 5 hours, they didn't have a room ready for us. Serena didn't know when our room would be ready. Check in is at 4, we arrived at 4:15. We went for a drive, came back at 6 and still no room. At that point, being tired and hungry and wanting to freshen up, we stated that we didn't understand why we didn't have a room. Serena became very flip-pent with us. I asked if it was a staffing issue and she said I told you that was the problem. My husband and I never heard her tell us that. Both of us being in management, we would have understood the problem and continued to wait. However, when asked if we could talk to a manager, she said, you sure can. Ok, is that person here. No. How about tomorrow? Yes. What time? I don't know. We finally got a room just before seven pm. They put us on the second floor street side with all the traffic. The place is clean but I have nothing else to say about it. Go to another area of Mesa for your stay.
ANN
Stayed 2 nights in Dec 2025





























