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Hotel Description

Family-friendly 5-star resort near Patong Beach

Oceanside stay

Within a 15-minute walk of the resort, you'll find Patong Beach and Bangla Road. Also, Jungceylon Shopping Center is within half a mile (1 km) and Karon Beach is within 3 miles (5 km).

Poolside dining

This luxury resort features a full-service spa, 3 outdoor pools, and a restaurant. There's fun for all ages with a children's pool and a waterslide, and supervised childcare is an added bonus. Enjoy the fitness center and perks like free WiFi and a free area shuttle.

Soaking tubs, free WiFi

The 314 soundproofed guestrooms offer free WiFi and 24-hour room service. Other amenities include deep soaking bathtubs, refrigerators, and LED TVs with digital channels.

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
C$47* Per night/room 29 Jan. - 30 Jan.

Superior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, Pool Access

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 1 Bedroom (Pool Villa)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Pool Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Mercure Phuket Patong ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Grand Mercure Phuket Patong

Everyone (2) Family (1)
5 out of 5
Great greeting and very help. Thank you to Bond who helped a lot at our arrival.

Posted by on 15 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by Apple

Dear valued guest, thank you very much for your fabulous feedback.

5 out of 5
Absolutely awesome service! The hotel is centrally located.... close to shopping areas and the beach! While it's not a 5-star facility.... the Service is definitely 5-star! I would certainly recommend this hotel!

Posted by on 14 Apr. 2019

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Comment from Hotel Management

17 Apr. 2019 by Jutima

Dear valued guest, thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic!

1 out of 5

Grand Mediorce not Mericure

You should never feel the kind of disappointment my husband and I felt while staying here on our honeymoon. Upon arrival our hotel room at first glance seemed nice but if you took a closer look, dust lined the ceilings of our room. Our beach towels that were provided to us looked like their was blood stains on them. We went to conceirge and expressed our concern and politely asked for new towels. The man at the conceirge got us new towels that were not much better then actually asked us if we could bring the dirty ones back to our room. House cleaning would extremely slow and several days we were left with a dirty room. When we’d call to ask for more towels because house cleaning failed to get to our room before we’d get back to it, it took what seemed like forever to finally receive clean towels to bath. One night we actually had to call 3 times and it took over an hour and a half. The thing that annoyed me the most was the fact that hotel staff were clearly trying to take advantage of their guest and their money. We noticed that the hotel wood arrange for a taxi to shuttle you to the airport when you checked out and was charging 1500 baht. The taxi stand directly out front of the hotel only charges 800 baht if you walk outside and ask them yourself. It’s convienant that you can book tours through the hotel but once you realize that they charge you more then double the price of the tour of you booked it on your own from online place or stand outside on the street.

Posted by , from Saint Petersburg Florida on 3 Feb. 2018

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Comment from Hotel Management

16 Feb. 2018 by niwet

Dear Danielle, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Grand Mercure Phuket Patong offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a steam room. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this resort measures 4455 square feet (414 square meters) and includes conference space. A children's pool, a fitness center, and a rooftop terrace are also featured at the luxury Grand Mercure Phuket Patong. An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this 5-star Patong resort.

  • 314 guestrooms or units
  • 7 levels
  • 6 buildings
  • 4455 sq ft of conference space
  • 414 sq m of conference space
  • Built in 2014
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Phuket Intl. Airport (HKT) (40.1 km / 24.9 mi)
  • Property shuttles: Free area shuttle and shopping center shuttle; airport shuttle

Room Amenities

Grand Mercure Phuket Patong offers 314 accommodations with minibars (stocked with some free items) and safes. 40-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Patong resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Deep soaking tub
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Bubbles Restaurant - This poolside restaurant specializes in international cuisine and serves lunch and dinner.

Craft Bar - This brewpub serves light fare only. Happy hour is offered. Open daily.

Bounce - This poolside cocktail bar specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.

Chou Chou Deli Shop - This café specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Deep tissue massage
  • Steam room in spa
  • Thai massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 15
  • Check-in time ends at anytime

Special check-in instructions:

Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1600.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Grand Mercure Phuket Patong

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. The property affirms that it follows sanitization practices of Safety and Health Administration (Thailand) and ALLSAFE (Accor Hotels) guidelines. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals not allowed
  • One child stays free
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Safety and Health Administration (Thailand)
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: THB 1000.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 500 for adults and THB 250 for children (approximately)
  • Airport shuttle fee: THB 2000 per vehicle (one-way, maximum occupancy 8)
  • Airport shuttle fee per child: THB 2000 (one-way), (up to 18 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: THB 1600.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Phuket Patong Hotel
  • Grand Mercure Phuket Hotel
  • Grand Mercure Phuket Patong
  • Grand Mercure Phuket
  • Grand Mercure Phuket Patong Resort
  • Grand Mercure Phuket Resort
  • Grand Mercure Phuket Patong (opening Early 2014)
  • Mercure Phuket Patong Patong
  • Grand Mercure Phuket Patong Resort
  • Grand Mercure Phuket Patong Patong
  • Grand Mercure Phuket Patong Resort Patong

You should know

  • Grand Mercure Phuket Patong offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.