For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 15-minute walk of the resort, you'll find Patong Beach and Bangla Road. Also, Jungceylon Shopping Center is within half a mile (1 km) and Karon Beach is within 3 miles (5 km).
Poolside dining
This luxury resort features a full-service spa, 3 outdoor pools, and a restaurant. There's fun for all ages with a children's pool and a waterslide, and supervised childcare is an added bonus. Enjoy the fitness center and perks like free WiFi and a free area shuttle.
Soaking tubs, free WiFi
The 314 soundproofed guestrooms offer free WiFi and 24-hour room service. Other amenities include deep soaking bathtubs, refrigerators, and LED TVs with digital channels.
Grand Mercure Phuket Patong ratings based on 3 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort1.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Grand Mercure Phuket Patong
Everyone (2)Family (1)
5 out of 5
Great greeting and very help. Thank you to Bond who helped a lot at our arrival.
Posted by a verified traveller on 15 Jul. 2019
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Comment from Hotel Management
17 Jul. 2019
by Apple
Dear valued guest, thank you very much for your fabulous feedback.
5 out of 5
Absolutely awesome service! The hotel is centrally located.... close to shopping areas and the beach! While it's not a 5-star facility.... the Service is definitely 5-star! I would certainly recommend this hotel!
Posted by a verified traveller on 14 Apr. 2019
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Comment from Hotel Management
17 Apr. 2019
by Jutima
Dear valued guest, thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic!
1 out of 5
Grand Mediorce not Mericure
You should never feel the kind of disappointment my husband and I felt while staying here on our honeymoon. Upon arrival our hotel room at first glance seemed nice but if you took a closer look, dust lined the ceilings of our room. Our beach towels that were provided to us looked like their was blood stains on them. We went to conceirge and expressed our concern and politely asked for new towels. The man at the conceirge got us new towels that were not much better then actually asked us if we could bring the dirty ones back to our room. House cleaning would extremely slow and several days we were left with a dirty room. When we’d call to ask for more towels because house cleaning failed to get to our room before we’d get back to it, it took what seemed like forever to finally receive clean towels to bath. One night we actually had to call 3 times and it took over an hour and a half. The thing that annoyed me the most was the fact that hotel staff were clearly trying to take advantage of their guest and their money. We noticed that the hotel wood arrange for a taxi to shuttle you to the airport when you checked out and was charging 1500 baht. The taxi stand directly out front of the hotel only charges 800 baht if you walk outside and ask them yourself. It’s convienant that you can book tours through the hotel but once you realize that they charge you more then double the price of the tour of you booked it on your own from online place or stand outside on the street.
Posted by Danielle, from Saint Petersburg Florida on 3 Feb. 2018
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Comment from Hotel Management
16 Feb. 2018
by niwet
Dear Danielle,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Due to COVID-19, this property’s food and beverage options may be limited.
Property Features
Grand Mercure Phuket Patong offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a steam room. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this resort measures 4455 square feet (414 square meters) and includes conference space. A children's pool, a fitness center, and a rooftop terrace are also featured at the luxury Grand Mercure Phuket Patong. An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this 5-star Patong resort.
314 guestrooms or units
7 levels
6 buildings
4455 sq ft of conference space
414 sq m of conference space
Built in 2014
Dining venue
Bar by the pool
Bar or lounge
Coffee shop
Deli
Supervised kid's activities (surcharge)
Childcare (surcharge)
Terrace on the roof
Towels for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Game room or arcade
Pool or billiards table
Library
Convenience store
Garden
BBQ grill(s)
Outdoor picnic space
Gift shop
Newspapers in lobby (free)
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Number of outdoor pools - 3
Children's pool
Waterslide
Free WiFi
Soundproofed rooms
Free area shuttle
Grocery/convenience store
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Arcade/game room
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Parking (limited spaces)
Transport
Airport: Phuket Intl. Airport (HKT) (40.1 km / 24.9 mi)
Property shuttles: Free area shuttle and shopping center shuttle; airport shuttle
Room Amenities
Grand Mercure Phuket Patong offers 314 accommodations with minibars (stocked with some free items) and safes. 40-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Patong resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.
Deep soaking tub
Stocked minibar (select free items)
In-room dining (24 hours)
LED television
Digital channels
Premium channels
Refrigerator
Coffee maker
Bathtub or shower
Rainfall showerhead
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board available
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Toothbrush and toothpaste
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Bubbles Restaurant - This poolside restaurant specializes in international cuisine and serves lunch and dinner.
Craft Bar - This brewpub serves light fare only. Happy hour is offered. Open daily.
Bounce - This poolside cocktail bar specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.
Chou Chou Deli Shop - This café specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 5
Couples treatment rooms
Body wraps
Body scrubs
Aromatherapy treatments
Massages
Deep tissue massage
Steam room in spa
Thai massage
Sports massage
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 15
Check-in time ends at anytime
Special check-in instructions:
Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are available for THB 1600.0 per night.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Grand Mercure Phuket Patong
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.
For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. The property affirms that it follows sanitization practices of Safety and Health Administration (Thailand) and ALLSAFE (Accor Hotels) guidelines. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
Service animals not allowed
One child stays free
Debit cards
UnionPay
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows regional sanitization guidelines Safety and Health Administration (Thailand)
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Fees
Guests will be asked to pay the following charges at the property:
Breakage deposit: THB 1000.00 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: THB 500 for adults and THB 250 for children (approximately)
Airport shuttle fee: THB 2000 per vehicle (one-way, maximum occupancy 8)
Airport shuttle fee per child: THB 2000 (one-way), (up to 18 years old)
Late check-out is available for a fee (subject to availability, amount varies)
Rollaway bed fee: THB 1600.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Mercure Phuket Patong Hotel
Grand Mercure Phuket Hotel
Grand Mercure Phuket Patong
Grand Mercure Phuket
Grand Mercure Phuket Patong Resort
Grand Mercure Phuket Resort
Grand Mercure Phuket Patong (opening Early 2014)
Mercure Phuket Patong Patong
Grand Mercure Phuket Patong Resort
Grand Mercure Phuket Patong Patong
Grand Mercure Phuket Patong Resort Patong
You should know
Grand Mercure Phuket Patong offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
