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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property
4.5-star beachfront property near Playa del Carmen Main Beach

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Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

3 outdoor pools, cabanas (surcharge), pool umbrellas
Exterior
Suite, 1 Bedroom
Coffee shop
On the beach, white sand, free beach cabanas, sun loungers
Reviews
8.8

Excellent

Popular amenities

  • Hot tubHot tubHot tub
  • Spa
  • Pool
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Restaurant

Explore the area

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Popular LocationQuinta Avenida2 min walk
  • Popular LocationMamitas Beach3 min walk
  • Popular LocationPlaya del Carmen Main Beach5 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

View all photos for Presidential Suite, 1 King Bed

Premium bedding, pillowtop beds, free minibar, in-room safe

Presidential Suite, 1 King Bed

  • 182 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 124 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 1 King Bed, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 1 King Bed, Garden View

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Walk-Out)

Junior Suite, 1 King Bed (Walk-Out)

Junior Suite, 1 King Bed (Walk-Out)

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 124 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View

LED TV

Junior Suite, 1 King Bed, Pool View

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds (Swim-Up)

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 2 Double Beds (Swim-Up)

  • 61 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

Junior Suite, 2 Double Beds, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

Junior Suite, 2 Double Beds, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

  • 61 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 2 Double Beds, Garden View

  • 61 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 2 Double Beds

  • 61 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 1 King Bed

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Ocean View

View from room

Junior Suite, 2 Double Beds, Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 2 Double Beds, Pool View

  • 61 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior detail
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Pool
All-inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2411)
The price is CA $399
per night
CA $401 total
includes taxes & fees
25 May - 26 May
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the area

Playa del Carmen

On the beach.A stay at this Downtown Playa del Carmen property places you steps from Playa del Carmen Main Beach and within a 5-minute walk of Quinta Avenida. Also, Mamitas Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

What's nearby

  • Quinta Avenida - 2 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Xcaret Eco Theme Park - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Bloody Mary Food Drinks & Rock - 2 min walk
  • Lobby Bar - 1 min walk
  • La Parrilla Playa - 2 min walk
  • Señor Frogs - 2 min walk
  • Los Aguachiles - 2 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5-star beachfront property near Playa del Carmen Main Beach
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a spa tub, and a steam room. Self parking and valet parking are free. A complete renovation of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort was completed in December 2019.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 524 guestrooms or units
  • 4 levels
  • 4 buildings
  • 7 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2005
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Swim-up bar
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 7 restaurants and 1 coffee shop/cafe
  • 3 poolside bars, 5 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Bike parking
  • Bike storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Lifeguards on site
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • LED TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Double sofa bed
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Private indoor spa tub
  • Recycling
  • Separate sitting area
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 761 out of 1177 reviews" "
Rating 8 - Good. 233 out of 1177 reviews" "
Rating 6 - Okay. 91 out of 1177 reviews" "
Rating 4 - Poor. 53 out of 1177 reviews" "
Rating 2 - Terrible. 39 out of 1177 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aneta

Stayed 3 nights in Feb 2024

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. The beach, ocean and pools were fantastic and the facilities and staff were lovely and friendly. We had an oceanfront view room which was large and comfortable with a large deck and comfortable king sized bed. The only thing we were not happy with was the food quality and dining choices. The breakfast buffet at Spice was good but Most of the dinner options were subpar and the only restaurant we thought had a quality dinner was the Mexican restaurant. We had paid for an all inclusive package but each restaurant kept trying to upsell wine and some restaurants were not included in the package. If the food options and quality improved, I would give a five star review.
Stayed 6 nights in Jan 2024

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kristeen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Hilton Playa del Carmen was wonderful. The room was huge and very comfortable. The service was outstanding and the food was excellent.
Stayed 6 nights in Jan 2024

4/10 Poor

Mark

Stayed 5 nights in Jan 2024

10/10 Excellent

Janelle

Stayed 7 nights in Jan 2024

8/10 Good

Sunghun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the opportunity to stay at the Hilton Playa del Carmen and wanted to share my thoughts on the experience. Overall, the resort offers a blend of positive attributes alongside areas that warrant improvement. 1. Staff Courtesy and Professionalism: The staff at Hilton Playa del Carmen exhibited commendable levels of kindness and professionalism throughout my stay. From the reception desk to the dining areas, their attentiveness and courteous demeanor contributed significantly to the overall guest experience. 2. Cleanliness and Atmosphere: The resort maintained a generally clean and inviting atmosphere. However, upon my arrival, I encountered a concerning incident where I discovered a half-dead cockroach in my unit. While such occurrences can occasionally happen, they detract from the otherwise pleasant ambiance that the resort seeks to uphold. 3. Safety and First Aid Services: Regrettably, an incident occurred during my stay where my wife sustained a fall down the stairs, resulting in a deep skin laceration and bleeding. In times of emergency, prompt access to comprehensive first aid supplies and services is paramount. Despite seeking assistance at the concierge desk, we were disappointed to find that the available first aid kit contained only basic bandages. It is imperative for establishments of this caliber to equip themselves with adequate medical supplies to address unforeseen accidents effectively.
Stayed 5 nights in Jan 2024

8/10 Good

Greg

Stayed 9 nights in Jan 2024

10/10 Excellent

Esther C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really great! The different options of dinning and especially the 24hr inclusive food! Our services was so amazing including Ivette the housekeeper she was very attentive on anything we needed. And let’s not forget the people that made this a fun experience Jose Garcia, Miguel and Lennin!! They were super nice and made sure we had amazing service. I will definitely come again because those people made everything super enjoyable!! :)
Stayed 3 nights in Jan 2024