"The property is obviously undergoing a change in ownership, there’s a lot of construction going on and the place was fairly vacant! The resort restaur ... " More
On the beach
At this Downtown property, you'll be well placed to visit Quinta Avenida and Mamitas Beach Club, both within a 5-minute walk. Playa del Carmen Main Beach and Nuestra Senora del Carmen Catholic Church are also within half a mile (1 km).
All-inclusive
A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Enjoy the 2 spa tubs and perks like free valet parking and free WiFi.
Spa tubs, free WiFi
Boasting private spa tubs, the 513 guestrooms also offer free WiFi and free minibar items. LED TVs come with satellite channels, and other amenities include balconies and pillowtop beds.
21 Feb. 2020 by Manager on Duty
On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!
21 Sep. 2019 by Manager on Duty
On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!
7 Sep. 2019 by Concierge Hilton
Many thanks for your contact and your comments regarding your stay at Hilton Playa del Carmen. We are sorry that everything was not up to the standard that you would have liked. We would like to let you know that we take all comments very seriously as we know they help us to improve our services. We always try to do our best to satisfy our guests and make their vacation enjoyable. Thank you again for your review and visiting us.
16 Aug. 2019 by Manager on Duty
On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!
30 Jul. 2019 by Manager on Duty
Dear Guest, We are delighted to learn about your pleasant stay at our resort and we are sincerely grateful for your generous post. We would also like to thank you for taking the time to share your comments with us. It is the most rewarding feeling to know that the everyday effort is worth a thousand times when our guests can treasure an unforgettable experience. We will certainly forward your kind words to our staff, and we look forward to host you again at your Mexican Home.
29 Jul. 2019 by Manager on Duty
Dear Felicia, Many thanks for your contact and your comments regarding the discomfort to your stay at our resort. We are sincerely sorry that everything was not up to the standard that you would have liked. We would like to let you know that we take all comments very seriously as we know they help us to improve our services, and wherever possible we are happy to listen and learn. We always try to do our best to satisfy our guests and make their vacation enjoyable; We cordially invite you to visit us in the near future and give us the opportunity to change your perception from our resort. Thank you again for your value review and for visiting us.
24 Jul. 2019 by Manager on Duty
We truly appreciate your fabulous review. We feel really pleased that you enjoyed your vacation. Thank you again and it will be our honor to have you back with us in a near future.
21 Jul. 2019 by Manager on Duty
Dear Guest, Thank you for your comments regarding your stay with us and the time you have taken to express your discomfort, we are sincerely sorry that everything was not up to the standard that you would have liked. We would like to mention that we take all comments very seriously as we know they help us to improve our services. We would be grateful to have another opportunity to pamper you.
16 Jul. 2019 by Manager on Duty
On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!
2 Jul. 2019 by Manager on Duty
We truly appreciate your fabulous review. We feel really pleased that you enjoyed your vacation. Thank you again and it will be our honor to have you back with us in a near future.
Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor tennis court, a steam room, and a fitness center. Free valet parking is available. A complete renovation of Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated was completed in December 2019. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free valet parking
Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated offers 513 accommodations with private spa tubs and free minibar items. Rooms open to balconies. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Pelicanos - This beachfront restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Rincón Mexicano - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Kalamata - This theme restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Student groups on spring break are not allowed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
