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"The property is obviously undergoing a change in ownership, there’s a lot of construction going on and the place was fairly vacant! The resort restaur
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4.5-star beachfront property near Mamitas Beach Club
On the beach
At this Downtown property, you'll be well placed to visit Quinta Avenida and Mamitas Beach Club, both within a 5-minute walk. Also, Playa del Carmen Main Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).
All-inclusive
A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Enjoy the 2 spa tubs and perks like free valet parking and free WiFi.
Spa tubs, free WiFi
Boasting private spa tubs, the 513 guestrooms also offer free WiFi and free minibar items. LED TVs come with satellite channels, and other amenities include balconies and pillowtop beds.
Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated ratings based on 219 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated
Everyone (76)Couples (19)Family (6)
4 out of 5
Posted by a verified traveller on 21 Feb. 2020
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Comment from Hotel Management
21 Feb. 2020
by Manager on Duty
On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!
5 out of 5
Posted by a verified traveller on 21 Sep. 2019
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Comment from Hotel Management
21 Sep. 2019
by Manager on Duty
On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!
3 out of 5
The property is obviously undergoing a change in ownership, there’s a lot of construction going on and the place was fairly vacant! The resort restaurants were disappointing the best meal we had was at a neighboring resort! Panama Jack’s! I realize this is most likely their off season but we paid good money!
Posted by a verified traveller on 4 Sep. 2019
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Comment from Hotel Management
7 Sep. 2019
by Concierge Hilton
Many thanks for your contact and your comments regarding your stay at Hilton Playa del Carmen. We are sorry that everything was not up to the standard that you would have liked.
We would like to let you know that we take all comments very seriously as we know they help us to improve our services.
We always try to do our best to satisfy our guests and make their vacation enjoyable.
Thank you again for your review and visiting us.
4 out of 5
The room we had, had a wonderful view (286) however we couldnt enjoy it due to construction/ renovations. The food was not as good as it has been in my past 2 visits. Locked out of our room, and the check out lady was very rude and unprofessional.
Posted by Keisa on 13 Aug. 2019
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Comment from Hotel Management
16 Aug. 2019
by Manager on Duty
On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!
4 out of 5
The main drawback of the Hilton is the upselling and timeshare people and seem to be in many common areas. That being said, the food was great and staff friendly. Our room was always clean and had good amenities (thanks Damaris M.!) and turn service was great too (Manuel K.!) minibar guy (Carlos) always made sure we had plenty of bottle water since that’s all we drank from there. People at the pool seemed to enjoy the games, etc. nightly entertainment was good most nights (we left early some nights when the dancing got repetitive, but the circus night and welcome to Mexico nights were our favorites.) The seaweed was, of course, a problem at the beach. There were people there cleaning it up on a daily basis. The beach was small and rocky. We didn’t go in the ocean much at all here. We did use the hotel kayaks which are located at the little shack at the end of the beach. Overall, a good stay.
Posted by a verified traveller on 30 Jul. 2019
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Comment from Hotel Management
30 Jul. 2019
by Manager on Duty
Dear Guest,
We are delighted to learn about your pleasant stay at our resort and we are sincerely grateful for your generous post. We would also like to thank you for taking the time to share your comments with us.
It is the most rewarding feeling to know that the everyday effort is worth a thousand times when our guests can treasure an unforgettable experience.
We will certainly forward your kind words to our staff, and we look forward to host you again at your Mexican Home.
3 out of 5
The pictures were beautiful, however when we got there the hotel was under construction and one of the main Caribbean buffet restaurant was closed. Our room was near the construction site the dust came in through the vents of the air conditioner. I had a flu from sinusitis blockage for my entire trip. I would not recommend to spend nights. The pool was lovely, but the seaweed was so horrible you cant take a dip in the ocean, this was wierd as the hotel next to us their side of beach was clear. Total Waste of my money
Posted by Felecia on 27 Jul. 2019
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Comment from Hotel Management
29 Jul. 2019
by Manager on Duty
Dear Felicia,
Many thanks for your contact and your comments regarding the discomfort to your stay at our resort. We are sincerely sorry that everything was not up to the standard that you would have liked. We would like to let you know that we take all comments very seriously as we know they help us to improve our services, and wherever possible we are happy to listen and learn. We always try to do our best to satisfy our guests and make their vacation enjoyable; We cordially invite you to visit us in the near future and give us the opportunity to change your perception from our resort. Thank you again for your value review and for visiting us.
5 out of 5
The staff at the Hilton was excellent, the food was good at all of the restaurants and the buffet food that the staff prepared for you was also great. We really enjoyed being greeted by all of the friendly staff and the bartenders Arbey, Pony, and Toto at the lobby bar and tequilera were amazing. The staff at the Rincon Mexico were also great and the taco man was excellent. The pool was relaxing and the hotel was clean everywhere.
Posted by a verified traveller on 22 Jul. 2019
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Comment from Hotel Management
24 Jul. 2019
by Manager on Duty
We truly appreciate your fabulous review. We feel really pleased that you enjoyed your vacation.
Thank you again and it will be our honor to have you back with us in a near future.
2 out of 5
Service was very good at the Hilton. However upcharges on Cabanas (50 bucks a day) and certain food (lobster and seafood) not cool. Thought this was all inclusive and to make it worse, they would keep trying to sell you food dishes at dinner. Beach is indeed a mess, absolutely unswimmable. Not coming back to this property. For all inclusives, use Secrets Maroma or Grand Paraiso.
Posted by a verified traveller on 21 Jul. 2019
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Comment from Hotel Management
21 Jul. 2019
by Manager on Duty
Dear Guest,
Thank you for your comments regarding your stay with us and the time you have taken to express your discomfort, we are sincerely sorry that everything was not up to the standard that you would have liked. We would like to mention that we take all comments very seriously as we know they help us to improve our services. We would be grateful to have another opportunity to pamper you.
5 out of 5
Cannot beat the service, food and staff. An excellent choice for adults only all-inclusive. The beach is in bad shape but the pool is huge and plenty of other things to do-great location. Well worth staying here-highly recommended!
Posted by a verified traveller on 15 Jul. 2019
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Comment from Hotel Management
16 Jul. 2019
by Manager on Duty
On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!
5 out of 5
Great location, great food selections, staff was very attentive. We would definately stay here again
Posted by a verified traveller on 1 Jul. 2019
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Comment from Hotel Management
2 Jul. 2019
by Manager on Duty
We truly appreciate your fabulous review. We feel really pleased that you enjoyed your vacation.
Thank you again and it will be our honor to have you back with us in a near future.
About the Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Minibar (all beverages included)
Meals and drinks at companion properties included
Onsite live performances included
Snorkeling included
Property Features
Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor tennis court, a steam room, and a fitness center. Free valet parking is available. A complete renovation of Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated was completed in December 2019. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.
513 guestrooms or units
4 levels
4 buildings
8 dining venues
7 bars or lounges
6781 sq ft of conference space
630 sq m of conference space
Built in 2005
Bar by the pool
Swim-up bar
Coffee shop
Deli
Cabanas on the beach (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free valet parking
Transport
Parking: Free valet parking
Room Amenities
Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated offers 513 air-conditioned accommodations with private spa tubs and free minibar items. Rooms open to balconies. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Private hot tub
Private balcony
Sitting area
Pillowtop beds
Stocked minibar (free)
In-room dining (24 hours)
LED television
Satellite channels
Coffee maker
Luxury bedding
Pillow options
Separate shower and tub
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Massage in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
Pelicanos - This beachfront restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Rincón Mexicano - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Kalamata - This theme restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.
Spa Services
Number of treatment rooms 10
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Sauna in spa
Steam room in spa
Thai massage
Reflexology
Sports massage
Detoxification wrap
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 11:30 PM
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Free rollaway/extra beds!
Cribs (infant beds) are not available.
Pets
Pets and service animals are not allowed at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated
Policies
Student groups on spring break are not allowed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
No cribs (infant beds) available
No pets or service animals allowed
Minimum guest age is 18
Caters to adults only
Hotel Names
All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
