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Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4.5 star property
4.5-star beachfront property near Playa del Carmen Main Beach

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Photo gallery for Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Exterior detail
Premium Suite, 1 Bedroom, Oceanfront (Master)
3 bars/lounges, 2 poolside bars, swim-up bar, beach bar
View from room
Couples treatment rooms, body treatments, hot stone massages

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Constituyentes Number 1, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.2 out of 10
Very good
(57 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(19 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

8.2 out of 10
Very good
(10 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(71 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View

9.0 out of 10
Wonderful
(11 reviews)
  • Partial ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

8.4 out of 10
Very good
(52 reviews)
  • Partial ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront

8.8 out of 10
Excellent
(83 reviews)
  • Ocean view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Beachfront Walk-Out)

Junior Suite, 1 King Bed (Beachfront Walk-Out) | View from room

Junior Suite, 1 King Bed (Beachfront Walk-Out)

9.4 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Master)

Suite, 1 Bedroom, Oceanfront (Master)

Suite, 1 Bedroom, Oceanfront (Master)

  • Ocean view
  • 95 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront (Master)

Premium Suite, 1 Bedroom, Oceanfront (Master)

Premium Suite, 1 Bedroom, Oceanfront (Master)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 98 sq m
  • Sleeps 4
  • 1 King Bed

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  • Pool
  • Pet friendly
  • Free WiFi
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4.3 out of 5, Excellent, 20 reviews
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CA $242 total
includes taxes & fees
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About the area

Playa del Carmen

Beachfront retreat .A stay at this Downtown Playa del Carmen property places you steps from Playa del Carmen Main Beach and a 5-minute walk from Mamitas Beach. Quinta Avenida and Pier Navega are also within half a mile (1 km).

What's nearby

  • Mamitas Beach - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Central Square - 9 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Lobby Bar - ‬1 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪Il Pescatore Restorante Italiano - ‬2 min walk
  • ‪Ventanas - ‬1 min walk
  • ‪Pelicano's - ‬2 min walk

About this property

Wyndham Alltra Playa del Carmen Adults Only All Inclusive


Property Location
With a stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive, you'll be steps from Quinta Avenida and 3 minutes by foot from Mamitas Beach Club. This 4-star property is 0.2 mi (0.4 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms with separate bathtubs and showers are provided. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a complimentary water park, an outdoor pool, and a sauna. Additional features at this property include complimentary wireless Internet access, gift shops/newsstands, and a banquet hall.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the beach bar or one of the 4 bars/lounges.


Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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  • Spa
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Rooftop pool
  • Shopping
  • Steam room
  • Wine tasting room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Panama Jack Resorts Playa del Carmen All Inclusive
Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
Wyndham Alltra Playa del Carmen Adults Only All Inclusive Hotel

Wyndham Alltra Playa del Carmen Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1630 out of 2820 reviews
Rating 8 - Good. 662 out of 2820 reviews
Rating 6 - Okay. 301 out of 2820 reviews
Rating 4 - Poor. 108 out of 2820 reviews
Rating 2 - Terrible. 119 out of 2820 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Carl

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Jan 2026

10/10 Excellent

David

Really great time. We would come back. The beach front was smaller than expected but it was close to the other larger beaches.
Stayed 4 nights in Dec 2025

10/10 Excellent

Pedro Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would say all of it!
Stayed 7 nights in Jan 2026

10/10 Excellent

Philadelphia

Travelled with family, Travelled with partner
Liked: Cleanliness
Clean, friendly and amazing bartenders!
Stayed 4 nights in Dec 2025

10/10 Excellent

Brad

Stayed 4 nights in Dec 2025

10/10 Excellent

Asma

Stayed 6 nights in Aug 2025

10/10 Excellent

Sarah

Stayed 4 nights in Nov 2025

2/10 Terrible

Stuart, Colorado Springs

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn't have hot water for entire stay and this is completely unacceptable. The front desk personnel weren't helpful and we were only told "maintenance is working it." Looking at other current reviews, this seems to be an ongoing issue that we could have been warned about. This is a shame as the hotel service staff (waiters, entertainers, etc.) were exceptional. They really went all out to take care of you. In addition, the property is conventionally located in Playa. Our only other caution is that there really isn't a beach at the property, only a very small patch of sand. I wouldn't book a stay here until they address the hot water issues.
Stayed 4 nights in Nov 2025

4/10 Poor

Krasimira

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No hat water and the stuff don’t do nothing
Stayed 4 nights in Nov 2025

2/10 Terrible

Raymond

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water for 4 days! The A/C in the room was broken. One of the female staff members that worked in the gift was extremely rude and mean.
Stayed 5 nights in Nov 2025

10/10 Excellent

Heather

Stayed 6 nights in Oct 2025

10/10 Excellent

Sheridan Monica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful and clean. The staff was super nice and accommodating! Loved everything about it. Will return next year!
Stayed 6 nights in Nov 2025

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot express how amazing it was staying here. The staff, service, entertainment, food, drinks, hospitality.. just everything! My only complaint is the hot water was out for 2 days and it was an inconvenience and the beach wasn’t pretty. We would definitely go back.
Stayed 3 nights in Nov 2025

4/10 Poor

David

Liked: Cleanliness, amenities, property conditions & facilities
There wasn’t hot water for 3 days in the hotel, not only my room but the entire hotel, it is just hard to believe that they couldn’t solve this problem. When I arrive at 3 pm my room wasn’t ready I had to wait 30 minutes. The staff is great, super friendly
Stayed 2 nights in Nov 2025

10/10 Excellent

Jocelyn Joana, Los Angeles

Stayed 2 nights in Nov 2025

8/10 Good

Jacque

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There is no beach access from pool, went two days with no hot water. This is a small resort which has its pros and cons. Needs more dining options. Steakhouse served 16 of us raw steaks, even after sending them back they were still raw. Mexican and Italian restaurants were very good. Staff was exceptional!!
Stayed 7 nights in Nov 2025

10/10 Excellent

Zina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t have nothing else to say than everything was perfect. The staff is very welcoming and so kind. Great food, awesome activities, a very good spa and just overall all a perfect experience.
Stayed 7 nights in Nov 2025

10/10 Excellent

Stefan

Stayed 1 night in Oct 2025

8/10 Good

Timothy raymond

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great/friendly staff. Excellent food
Stayed 6 nights in Nov 2025

8/10 Good

Cole T

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very kind staff, food was okay, but no hot water the last two days of trip.
Stayed 6 nights in Nov 2025

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No it didnt
Stayed 1 night in Nov 2025

6/10 Okay

Tina

Travelled with family
Disliked: Amenities
They said service dogs were allowed . Before I booked on Exspedia check in went great . Then after we checked in every eating facility said service dogs were not allowed. So my husband quickly tried to get food . They allowed him to fill a tiny styrofoam box at the buffet . He grabbed chocolate and chocolate bon bons at the resort . To run back to his service dog that was in our room. He went to the bathroom while I was running down to get my food.His service dog got into his chocolate and I had to transport his service dog to emergency. Then my husband refused to eat or drink and blamed himself. After my husband then went into a cardiac distress , no one took me serious at the hotel , I told them I needed to get my husband food right away I waited hours. I had to beg the bartender to please blend fruit in a blender , with salt and sugar. So he wouldn’t die from his diabetes from not eating. Then I tell the manager my husband is in medical distress and he calls me and says Oh I have good news you can now bring your service dog to the restaurants. I said thanks but I think he is dying. So for an extra charge they offered doctor assistance.My husband turned purple they said he needed to go to the emergency room. But by that time he was not coherent . This caused an incredible serious situation. The manager said he cannot die in the hotel. So I got emergency services to transport him to a hospital. The hotel took no responsibility In any fashion.
Stayed 2 nights in Nov 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

2/10 Terrible

James

Stayed 7 nights in Nov 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great for the price and location !
Stayed 3 nights in Nov 2025