"I have stayed at this facility twice now, once in 2008 (Gran Porto at the time) and now 2020, both times did not disappoint. The location is perfect a ... " More
Beachfront retreat
At this Downtown property, you'll be well placed to visit Quinta Avenida and Mamitas Beach Club, both within a 5-minute walk. Playa del Carmen Main Beach and Nuestra Senora del Carmen Catholic Church are also within half a mile (1 km).
All-inclusive
This smoke-free property features free water park access, a full-service spa, and 6 restaurants. Relax beachside with free beach cabanas and cool off with a drink at the beach bar. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.
Free WiFi, LCD TVs
Along with free WiFi, the 287 guestrooms offer minibars and LCD TVs. Other amenities include room service, separate bathtubs and showers, and coffee/tea makers.
24 Jan. 2020 by Ana Cisneros
Dear Guest, While extending you a warm regard, thank you for choosing Panama Jack Playa del Carmen as your destination hotel and for you valuable feedback. We are glad to read that overall you enjoyed your stay with us. Looking forward to welcome you back. Best wishes. Ana Cisneros General Manager Assistant
6 Mar. 2020 by Ana Cisneros
Dear Mrs. Andrea, Thank you for choosing us hotel once again, it was an honor to host you. Looking forward to welcome you back. Best regards. Ana Cisneros General Manager Assistant
7 Feb. 2020 by Ana Cisneros
Dear Mrs. Becky, While extending you a warm regard, thank you for choosing our hotel to spend your vacations. We are happy to read that you enjoyed your stay with us. Looking forward to welcome you back. Ana Cisneros General Manager Assistant
6 Feb. 2020 by Ana Cisneros
Dear Guest, While extending you a warm regard and thank you for choosing our hotel to spend your vacations for a 3rd occasion and for sharing with us such a beautiful review. We are so happy to read that you enjoyed our hotel. Loking forward to welcoming you back. Ana Cisneros General Manager Assistant
16 Dec. 2019 by Ana Cisneros
Dear guest, Thank you for rating us with such a great score. We hope to have the opportunity to welcome you back. Best regards. Ana Cisneros General Manager Assistant
14 Dec. 2019 by Ana Cisneros
Dear guest, We are happy to read that you enjoyed our hotel, our facilities and services, specially the attention provided by our amazing staff. We hope to have the opportunity to welcome you back in the near future. Best regards. Ana Cisneros General Manager Assistant
22 Nov. 2019 by Ana Cisneros
Dear guest, While extending you a warm regard, thank you for taking the time to share this review with us. We are happy to see that you enjoyed your stay with us. Looking forward to welcome you back. Best wishes. Ana Cisneros General Manager Assistant
19 Nov. 2019 by Ana Cisneros
Dear guest, While extending you a warm regard, thank you for rating your stay with us with such a great score. We are so happy to see that your enjoyed our services and facilities, thank you for sharing your valuable feedback. We hope to have the opportunity to host you again in the near future. Best wishes. Ana Cisneros General Manager Assistant
23 Oct. 2019 by Ana Cisneros
Dear Guest, While extending you a warm regard, thank you for choosing our hotel to spend your vacations and for taking the time to share this review with us. We are happy to read that you enjoyed your stay with us, regarding your comment about the hot tub, we were doing some repairs in order to give to all of our guests the best service. We hope to have the opportunity to welcome you back in the near future. Best wishes. Ana Cisneros General Manager Assistant
30 Jul. 2019 by Ana Cisneros
Dear guest, Thank you very much for taking the time to share this review. Your feedback is essential in our effort to improve our service standards. Our number one priority is to provide all of our guests with a remarkable service and a unique vacation experience, which is why all of your feedback is greatly appreciated. We are truly sorry to read that you did not enjoy the beach. We are in Sargassum season, unfortunately this is something that is our of our control, but we are working every day to keep the beach as clean as possible for our guests and we hope that very soon this season would be over to once again have the beautiful beaches that Playa del Carmen has to offer. We are sorry we did not meet your expectations and thank you so much for granting us with the opportunity to host you. Kindest wishes. Ana Cisneros General Manager's Assistant
Panama Jack Resorts Playa del Carmen All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Panama Jack Resorts Playa del Carmen All Inclusive offers its guests a full-service spa, a complimentary water park, and an outdoor pool. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a beach bar. A free manager's reception is offered daily. Public spaces have free WiFi. You'll find a business center on site. A fitness center, a sauna, and gift shops/newsstands are also featured at the eco-friendly Panama Jack Resorts Playa del Carmen All Inclusive. Self parking is free. This 4-star Playa del Carmen property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Panama Jack Resorts Playa del Carmen All Inclusive offers 287 air-conditioned accommodations with minibars and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
The property hosts a free manager's reception daily.
Panama Jack Resorts Playa del Carmen All Inclusive has 6 restaurants on site.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
