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Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4.5 star property
4.5-star beachfront property near Playa del Carmen Main Beach

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Photo gallery for Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Exterior detail
View from room
3 bars/lounges, 2 poolside bars, swim-up bar, beach bar
Couples treatment rooms, body treatments, hot stone massages
Premium Suite, 1 Bedroom, Oceanfront (Master)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Constituyentes Number 1, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.2 out of 10
Very good
(56 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(16 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

8.2 out of 10
Very good
(10 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(69 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(10 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Partial ocean view

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

8.4 out of 10
Very good
(52 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Partial ocean view

View all photos for Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront

8.8 out of 10
Excellent
(82 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Junior Suite, 1 King Bed (Beachfront Walk-Out)

Junior Suite, 1 King Bed (Beachfront Walk-Out) | View from room

Junior Suite, 1 King Bed (Beachfront Walk-Out)

9.6 out of 10
Exceptional
(11 reviews)
  • 52 sq m
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Suite, 1 Bedroom, Oceanfront (Master)

Suite, 1 Bedroom, Oceanfront (Master)

Suite, 1 Bedroom, Oceanfront (Master)

  • 95 sq m
  • Sleeps 4
  • 1 King Bed
  • Ocean view

View all photos for Premium Suite, 1 Bedroom, Oceanfront (Master)

Premium Suite, 1 Bedroom, Oceanfront (Master)

Premium Suite, 1 Bedroom, Oceanfront (Master)

10.0 out of 10
Exceptional
(2 reviews)
  • 98 sq m
  • Sleeps 4
  • 1 King Bed
  • Ocean view

About the area

Playa del Carmen

Beachfront retreat .A stay at this Downtown Playa del Carmen property places you steps from Playa del Carmen Main Beach and a 5-minute walk from Mamitas Beach. Quinta Avenida and Pier Navega are also within half a mile (1 km).

What's nearby

  • Mamitas Beach - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Central Square - 9 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Lobby Bar - ‬1 min walk
  • ‪Pelicano's - ‬2 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪La Parrilla Playa - ‬3 min walk
  • ‪Aromas - ‬4 min walk

About this property

Wyndham Alltra Playa del Carmen Adults Only All Inclusive


Property Location
With a stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive, you'll be steps from Quinta Avenida and 3 minutes by foot from Mamitas Beach Club. This 4-star property is 0.2 mi (0.4 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms with separate bathtubs and showers are provided. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a complimentary water park, an outdoor pool, and a sauna. Additional features at this property include complimentary wireless Internet access, gift shops/newsstands, and a banquet hall.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the beach bar or one of the 4 bars/lounges.


Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Rooftop pool
  • Shopping
  • Steam room
  • Wine tasting room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Panama Jack Resorts Playa del Carmen All Inclusive
Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
Wyndham Alltra Playa del Carmen Adults Only All Inclusive Hotel

Wyndham Alltra Playa del Carmen Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1600 out of 2766 reviews
Rating 8 - Good. 644 out of 2766 reviews
Rating 6 - Okay. 299 out of 2766 reviews
Rating 4 - Poor. 106 out of 2766 reviews
Rating 2 - Terrible. 117 out of 2766 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Really great time. We would come back. The beach front was smaller than expected but it was close to the other larger beaches.
Stayed 4 nights in Dec 2025

10/10 Excellent

Pedro Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would say all of it!
Stayed 7 nights in Jan 2026

10/10 Excellent

Philadelphia

Travelled with family, Travelled with partner
Liked: Cleanliness
Clean, friendly and amazing bartenders!
Stayed 4 nights in Dec 2025

10/10 Excellent

Asma

Stayed 6 nights in Aug 2025

10/10 Excellent

Sarah

Stayed 4 nights in Nov 2025

2/10 Terrible

Stuart, Colorado Springs

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn't have hot water for entire stay and this is completely unacceptable. The front desk personnel weren't helpful and we were only told "maintenance is working it." Looking at other current reviews, this seems to be an ongoing issue that we could have been warned about. This is a shame as the hotel service staff (waiters, entertainers, etc.) were exceptional. They really went all out to take care of you. In addition, the property is conventionally located in Playa. Our only other caution is that there really isn't a beach at the property, only a very small patch of sand. I wouldn't book a stay here until they address the hot water issues.
Stayed 4 nights in Nov 2025

10/10 Excellent

ERICA

Stayed 4 nights in Oct 2025

6/10 Okay

Darin Dean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Okay resort, probably would not stay again. The whole resort is non smoking, even on your personal balcony. You’re required to go out into the street to smoke. Food is mediocre and on the buffet not kept HOT. Breakfast is the best meal of the day—omelette made to order. Staff is amazing, along with coffee shop. But, unless they have a great deal we will not be staying.
Stayed 8 nights in Oct 2025

8/10 Good

Nichole

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our room had an outlet that didn’t have great connections and I felt the staff could have explained things better when we got there! I felt we were told many things that should have been handled if the planning person wasn’t available. I mean I didn’t know you had a towel key and had to turn the towel to get the key back. Then was told a new towel key would be $50 US dollars! Little things like that. I would go back now that I know what to do!
Stayed 4 nights in Oct 2025

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and hotel area. The staff was amazing,very friendly and helpful they would go out of their way to help us and make us comfortable.
Stayed 4 nights in Oct 2025

6/10 Okay

Joe

Travelled with group
Liked: Cleanliness, staff & service
Booking places to eat was a pain. There was the buffer or one other restaurant to eat everyday. Buffet only ok
Stayed 5 nights in Oct 2025

10/10 Excellent

David Christopher, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very friendly. The breakfast buffet was good, the a la carte restaurant were outstanding. Pool was nice and washrooms were clean.
Stayed 7 nights in Oct 2025

4/10 Poor

Juhee

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Disappointing experience for an adults-only all-inclusive. The bars don’t open until 11 a.m., and all restaurants close by 10 p.m. Although the snack bar is advertised as open until 11–11:30 p.m., there was no food or beverages available when we went. The hotel itself feels dated, and we had to switch rooms because the electricity wasn’t working in ours. There’s no real beach access, and activities are very limited. Unfortunately, I wouldn’t return to this resort.
Stayed 4 nights in Oct 2025

10/10 Excellent

Dylan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and drinks!
Stayed 2 nights in Oct 2025

6/10 Okay

Tahjai

Stayed 1 night in Oct 2025

10/10 Excellent

Terry, North Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Oct 2025

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los empeleados exentes el restaurant muy bueno pero la musica era solo en ingles no me gusto que parecia un hotel solo para americanos y otra cosa que no hay una area designada para fumar
Stayed 7 nights in Oct 2025

6/10 Okay

Norma

Liked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This the first time Ive ever stayed at an all-inclusive. The rooms are clean and the beds are comfortable, but the shower was tiny. The shampoo/conditioner combo was terrible. The room I was in had chairs outside the room. This was really nice, but my view was the hotel across the street. The pools were great, but the beach area was unimpressive.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jessica Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, amazing food, clean resort was pleasantly happy with our stay would definitely go back
Stayed 8 nights in Aug 2025

10/10 Excellent

Gerardo Villa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best staff, is in this hotel.
Stayed 6 nights in Oct 2025

8/10 Good

Ruby Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was super friendly. Outside the Steak house and the pizza by pool food wasn’t for me. I’m super picky
Stayed 7 nights in Oct 2025

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está excelente ubicación, todo muy limpio, el personal, muy amable, la comida muy buena,
Stayed 3 nights in Oct 2025

4/10 Poor

matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Can a Manager contact me at my email?
Stayed 3 nights in Oct 2025

10/10 Excellent

Sandy

Travelled with group
Liked: Cleanliness
Great service, great food and drinks, room was very nice and big, nice balcony, comfy beds. No complaints at all. Pool great. Entertainment great.Not much beach access. Will be returning!
Stayed 6 nights in Oct 2025