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4.1 out of 5

"Great staff, decent food, nice pool. Small beach with exposed sandbags. Wish I would have given more credence to the sea weed issues. If your loo ... " More

By a verified traveller on Mon 06 Aug 2018

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Hotel Description

4-star beachfront property near Mamitas Beach Club

Beachfront retreat

At this Gonzalo Guerrero property, you'll be well placed to visit Quinta Avenida and Mamitas Beach Club, both within a 5-minute walk. Also, Playa del Carmen Main Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and 6 restaurants. Relax beachside with free beach cabanas and cool off with a drink at the beach bar. Relax with a drink at one of the 4 bars/lounges and get perks like free WiFi.

Free WiFi, LCD TVs

In addition to free WiFi, the 287 guestrooms offer minibars and LCD TVs. Other amenities include room service, separate bathtubs and showers, and coffee/tea makers.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$237* Per night/room 10 Dec. - 11 Dec.

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Oceanfront (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite, Oceanfront (Junior)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto ratings based on 98 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto

Everyone (37) Couples (3) Family (4)
5 out of 5
Loved everything. Only cons where small beach area and hot tub was closed the entire time.

Posted by on 20 Oct. 2019

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Comment from Hotel Management

23 Oct. 2019 by Ana Cisneros

Dear Guest, While extending you a warm regard, thank you for choosing our hotel to spend your vacations and for taking the time to share this review with us. We are happy to read that you enjoyed your stay with us, regarding your comment about the hot tub, we were doing some repairs in order to give to all of our guests the best service. We hope to have the opportunity to welcome you back in the near future. Best wishes. Ana Cisneros General Manager Assistant

2 out of 5
The staff was incredibly friendly and helpful, and the food was better than expected. However, this couldn't make up for the fact that the beach was overrun with filth and a horrid stench. This

Posted by on 25 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Ana Cisneros

Dear guest, Thank you very much for taking the time to share this review. Your feedback is essential in our effort to improve our service standards. Our number one priority is to provide all of our guests with a remarkable service and a unique vacation experience, which is why all of your feedback is greatly appreciated. We are truly sorry to read that you did not enjoy the beach. We are in Sargassum season, unfortunately this is something that is our of our control, but we are working every day to keep the beach as clean as possible for our guests and we hope that very soon this season would be over to once again have the beautiful beaches that Playa del Carmen has to offer. We are sorry we did not meet your expectations and thank you so much for granting us with the opportunity to host you. Kindest wishes. Ana Cisneros General Manager's Assistant

5 out of 5

Posted by on 27 Jun. 2019

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Comment from Hotel Management

3 Jul. 2019 by Ana Cisneros

Dear guest, Thank you for choosing Panama Jack Resort Playa del Carmen to spend your holidays and for giving us such a great score. We hope to have the opportunity to host you back. Kindest wishes. Ana Cisneros General Manager's Assistant

1 out of 5
The beach was a horrible mess. It’s stunk. Check in was a nightmare. The girl at the front desk who checked us in was nasty and very unhelpful . They tried to charge us twice for the same room it was a nightmare . Travelocity charged us three times for this trip so overall it’s been a horrible experience

Posted by on 24 Jun. 2019

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5 out of 5
The Hotel was very clean and the security staff was especially vigilant of its patrons day and night. The staff was very friendly and accommodating. A big thanks to the waiter Pablo who always started and ended his day with a smile on his face. We were pleased with the whole experience at Panama Jack, for it being our first time at the Hotel.

Posted by on 2 Jun. 2019

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Comment from Hotel Management

8 Jun. 2019 by Ana Cisneros

Dear Mrs. Andrea, Thank you so much for taking the time to compile this beautiful review regarding your recent stay in our hotel. We are happy to read that you enjoyed our facilities and services and the attention provided by our staff especially from Pablo who is indeed one of our finest members. We hope to have another opportunity to welcome you back. Best regards. Ana Cisneros General Manager's Assistant

5 out of 5
Very polite and friendly staff. Clean resort which is close to middle of 5th Ave!

Posted by on 30 May 2019

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Comment from Hotel Management

31 May 2019 by Ana Cisneros

Dear guest, First of all, thank you for choosing our hotel to spend your vacations and for taking the time to share this review with us. We are happy to read that you enjoyed our location and the attention provided by our staff. We hope to have the opportunity to welcome you back. Kindest wishes. Ana Cisneros General Manager's Assistant

2 out of 5
Open area at entrance and different accesses to rooms

Posted by , from Laval, Canada on 29 May 2019

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Comment from Hotel Management

31 May 2019 by Ana Cisneros

Dear Mr. Fabian, Thank you for sharing your valuable feedback regarding your recent stay with us. We are sorry to read that your stay with us was not up to your expectations, we will share your comments with our team in order to give them the proper follow up. We hope to have another opportunity to welcome you back in the future. Best regards. Ana Cisneros General Manager's Assistant

4 out of 5
The property is gorgeous. Little dated but has nice tvs and ac works well. Breakfast and lunch are ok. Dinner has more options. Beach isnt great. Lot of seaweed. Bars are good. Location on 5th ave is why i chose this place.

Posted by on 28 May 2019

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Comment from Hotel Management

29 May 2019 by Ana Cisneros

Dear guest, On behalf of the entire team, I would like to thank you deeply for choosing us to spend your vacations and for sharing this review with us. We are happy to know that you enjoyed our facilities, our location and the attention provided by our staff. The arrival of sargassum along Mexico's beaches is an unfortunate situation across all of Quintana Roo. Here at Panama Jack Resorts, we conduct a daily, deep beach cleanup to remove sargassum and continue to provide our guests with a beautiful and comfortable environment during their visit. While the arrival of sargassum is unpredictable, there are also plenty of non-beach opportunities for guests to experience the best of the Riviera Maya. Our staff is happy to set up excursions ranging from treks to inland cenotes and lagoons, to jungle adventures or treks around the Mayan ruins. Looking forward to welcome you back. Best regards. Ana Cisneros General Manager's Assistant

4 out of 5
The staff was amazing and friendly, went above and beyond to meet customers needs. I did not like the fact the beach is not really accessible, the water was dirty and full of seaweed. They are currently working on the beach access, hopefully they will have it ready soon.

Posted by , from Dallas on 20 May 2019

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Comment from Hotel Management

22 May 2019 by Ana Cisneros

Dear Mrs.Taylor, Thank you for sharing your valuable feedback with us regarding your recent stay in our hotel. We are glad to know that you enjoyed the attention provided by our staff. The arrival of sargassum along Mexico's beaches is an unfortunate situation across all of Quintana Roo. Here at Panama Jack Resorts, we conduct a daily, deep beach cleanup to remove sargassum and continue to provide our guests with a beautiful and comfortable environment during their visit. While the arrival of sargassum is unpredictable, there are also plenty of non-beach opportunities for guests to experience the best of the Riviera Maya. Our staff is happy to set up excursions ranging from treks to inland cenotes and lagoons, to jungle adventures or treks around the Mayan ruins. We hope to have the opportunity to welcome you back. Kindest wishes. Ana Cisneros General Manager's Assistant

5 out of 5
The staff was amanzingly awesome! Always with a smile on their faces, always ready to help with anything. I already miss it.

Posted by on 24 Mar. 2019

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Comment from Hotel Management

24 Mar. 2019 by Ana Cisneros

Dear guest, On behalf of the entire team of Panama Jack Resort, I would like to thank you for sharing your impressions about your recent stay in our property. It is great to know you enjoyed the attention provided by our staff members. We hope to have the opportunity to welcome you back. Ana Cisneros General Manager's Assistant

About the Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto

Location Constituyentes Number 1, Playa del Carmen, QROO 77710

All-inclusive Details

  • Kayaking included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Scuba lessons included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto offers its guests a full-service spa, a complimentary water park, and an outdoor pool. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a beach bar. A free manager's reception is offered daily. Public spaces have free WiFi. You'll find a business center on site. A fitness center, a sauna, and gift shops/newsstands are also featured at the eco-friendly Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto. This 4-star Playa del Carmen property is smoke free.

  • 287 guestrooms or units
  • 3 levels
  • 4 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Built in 1999
  • Bar on the beach
  • Manager's reception (free)
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool1
  • Free WiFi
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (56.1 km / 34.9 mi)
  • Parking:

Room Amenities

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto offers 287 air-conditioned accommodations with minibars and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers. This Playa del Carmen property provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Telephone
  • Air conditioning

Food & Drink

The property hosts a free manager's reception daily.

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto has 6 restaurants on site.

Room service (during limited hours) is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sports massage

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards not accepted
  • 24-hour check-in

Hotel Names

  • Gran Porto
  • Gran Porto Real All Inclusive
  • Gran Porto Real Playa del Carmen
  • Gran Porto Real Resort
  • Gran Porto Real Resort All Inclusive Playa del Carmen
  • Gran Porto Resort
  • Gran Real Porto
  • Porto Real
  • Porto Real Resort
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto All Inclusive-Rebranded as PANAMA JACK
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran o Resort Spa Inclusive

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

url importing https://www.travelocity.ca/Playa-del-Carmen-Hotels-Panama-Jack-Resorts-Playa-del-Carmen-All-Inclusive,-Formerly-Gran-Porto.h522220-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.