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"Great staff, decent food, nice pool. Small beach with exposed sandbags. Wish I would have given more credence to the sea weed issues.
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4-star beachfront property near Mamitas Beach Club
Beachfront retreat
At this Gonzalo Guerrero property, you'll be well placed to visit Quinta Avenida and Mamitas Beach Club, both within a 5-minute walk. Also, Playa del Carmen Main Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).
All-inclusive
This all-inclusive property features free water park access, a full-service spa, and 6 restaurants. Relax beachside with free beach cabanas and cool off with a drink at the beach bar. Relax with a drink at one of the 4 bars/lounges and get perks like free WiFi.
Free WiFi, LCD TVs
In addition to free WiFi, the 287 guestrooms offer minibars and LCD TVs. Other amenities include room service, separate bathtubs and showers, and coffee/tea makers.
Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto ratings based on 98 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto
Everyone (37)Couples (3)Family (4)
5 out of 5
Loved everything. Only cons where small beach area and hot tub was closed the entire time.
Posted by a verified traveller on 20 Oct. 2019
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Comment from Hotel Management
23 Oct. 2019
by Ana Cisneros
Dear Guest,
While extending you a warm regard, thank you for choosing our hotel to spend your vacations and for taking the time to share this review with us.
We are happy to read that you enjoyed your stay with us, regarding your comment about the hot tub, we were doing some repairs in order to give to all of our guests the best service.
We hope to have the opportunity to welcome you back in the near future.
Best wishes.
Ana Cisneros
General Manager Assistant
2 out of 5
The staff was incredibly friendly and helpful, and the food was better than expected. However, this couldn't make up for the fact that the beach was overrun with filth and a horrid stench. This
Posted by a verified traveller on 25 Jul. 2019
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Comment from Hotel Management
30 Jul. 2019
by Ana Cisneros
Dear guest,
Thank you very much for taking the time to share this review. Your feedback is essential in our effort to improve our service standards.
Our number one priority is to provide all of our guests with a remarkable service and a unique vacation experience, which is why all of your feedback is greatly appreciated.
We are truly sorry to read that you did not enjoy the beach. We are in Sargassum season, unfortunately this is something that is our of our control, but we are working every day to keep the beach as clean as possible for our guests and we hope that very soon this season would be over to once again have the beautiful beaches that Playa del Carmen has to offer.
We are sorry we did not meet your expectations and thank you so much for granting us with the opportunity to host you.
Kindest wishes.
Ana Cisneros
General Manager's Assistant
5 out of 5
Posted by a verified traveller on 27 Jun. 2019
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Comment from Hotel Management
3 Jul. 2019
by Ana Cisneros
Dear guest,
Thank you for choosing Panama Jack Resort Playa del Carmen to spend your holidays and for giving us such a great score.
We hope to have the opportunity to host you back.
Kindest wishes.
Ana Cisneros
General Manager's Assistant
1 out of 5
The beach was a horrible mess. It’s stunk. Check in was a nightmare. The girl at the front desk who checked us in was nasty and very unhelpful . They tried to charge us twice for the same room it was a nightmare . Travelocity charged us three times for this trip so overall it’s been a horrible experience
Posted by Helen on 24 Jun. 2019
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5 out of 5
The Hotel was very clean and the security staff was especially vigilant of its patrons day and night. The staff was very friendly and accommodating. A big thanks to the waiter Pablo who always started and ended his day with a smile on his face. We were pleased with the whole experience at Panama Jack, for it being our first time at the Hotel.
Posted by Andrea on 2 Jun. 2019
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Comment from Hotel Management
8 Jun. 2019
by Ana Cisneros
Dear Mrs. Andrea,
Thank you so much for taking the time to compile this beautiful review regarding your recent stay in our hotel.
We are happy to read that you enjoyed our facilities and services and the attention provided by our staff especially from Pablo who is indeed one of our finest members.
We hope to have another opportunity to welcome you back.
Best regards.
Ana Cisneros
General Manager's Assistant
5 out of 5
Very polite and friendly staff. Clean resort which is close to middle of 5th Ave!
Posted by a verified traveller on 30 May 2019
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Comment from Hotel Management
31 May 2019
by Ana Cisneros
Dear guest,
First of all, thank you for choosing our hotel to spend your vacations and for taking the time to share this review with us.
We are happy to read that you enjoyed our location and the attention provided by our staff.
We hope to have the opportunity to welcome you back.
Kindest wishes.
Ana Cisneros
General Manager's Assistant
2 out of 5
Open area at entrance and different accesses to rooms
Posted by Fabián, from Laval, Canada on 29 May 2019
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Comment from Hotel Management
31 May 2019
by Ana Cisneros
Dear Mr. Fabian,
Thank you for sharing your valuable feedback regarding your recent stay with us.
We are sorry to read that your stay with us was not up to your expectations, we will share your comments with our team in order to give them the proper follow up.
We hope to have another opportunity to welcome you back in the future.
Best regards.
Ana Cisneros
General Manager's Assistant
4 out of 5
The property is gorgeous. Little dated but has nice tvs and ac works well. Breakfast and lunch are ok. Dinner has more options. Beach isnt great. Lot of seaweed. Bars are good. Location on 5th ave is why i chose this place.
Posted by a verified traveller on 28 May 2019
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Comment from Hotel Management
29 May 2019
by Ana Cisneros
Dear guest,
On behalf of the entire team, I would like to thank you deeply for choosing us to spend your vacations and for sharing this review with us.
We are happy to know that you enjoyed our facilities, our location and the attention provided by our staff.
The arrival of sargassum along Mexico's beaches is an unfortunate situation across all of Quintana Roo. Here at Panama Jack Resorts, we conduct a daily, deep beach cleanup to remove sargassum and continue to provide our guests with a beautiful and comfortable environment during their visit. While the arrival of sargassum is unpredictable, there are also plenty of non-beach opportunities for guests to experience the best of the Riviera Maya. Our staff is happy to set up excursions ranging from treks to inland cenotes and lagoons, to jungle adventures or treks around the Mayan ruins.
Looking forward to welcome you back.
Best regards.
Ana Cisneros
General Manager's Assistant
4 out of 5
The staff was amazing and friendly, went above and beyond to meet customers needs. I did not like the fact the beach is not really accessible, the water was dirty and full of seaweed. They are currently working on the beach access, hopefully they will have it ready soon.
Posted by Taylor43, from Dallas on 20 May 2019
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Comment from Hotel Management
22 May 2019
by Ana Cisneros
Dear Mrs.Taylor,
Thank you for sharing your valuable feedback with us regarding your recent stay in our hotel.
We are glad to know that you enjoyed the attention provided by our staff.
The arrival of sargassum along Mexico's beaches is an unfortunate situation across all of Quintana Roo. Here at Panama Jack Resorts, we conduct a daily, deep beach cleanup to remove sargassum and continue to provide our guests with a beautiful and comfortable environment during their visit. While the arrival of sargassum is unpredictable, there are also plenty of non-beach opportunities for guests to experience the best of the Riviera Maya. Our staff is happy to set up excursions ranging from treks to inland cenotes and lagoons, to jungle adventures or treks around the Mayan ruins.
We hope to have the opportunity to welcome you back.
Kindest wishes.
Ana Cisneros
General Manager's Assistant
5 out of 5
The staff was amanzingly awesome! Always with a smile on their faces, always ready to help with anything. I already miss it.
Posted by a verified traveller on 24 Mar. 2019
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Comment from Hotel Management
24 Mar. 2019
by Ana Cisneros
Dear guest,
On behalf of the entire team of Panama Jack Resort, I would like to thank you for sharing your impressions about your recent stay in our property.
It is great to know you enjoyed the attention provided by our staff members.
We hope to have the opportunity to welcome you back.
Ana Cisneros
General Manager's Assistant
About the Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto
Surcharge for premium or imported alcoholic beverages
Scuba lessons included
Minibar (all beverages included)
Meals and drinks at companion properties included
Room service during certain hours
All non-motorized water sports included
Onsite live performances included
All land activities, and recreational facilities and equipment included
Theme parties included
Snorkeling included
Property Features
Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto offers its guests a full-service spa, a complimentary water park, and an outdoor pool. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a beach bar. A free manager's reception is offered daily. Public spaces have free WiFi. You'll find a business center on site. A fitness center, a sauna, and gift shops/newsstands are also featured at the eco-friendly Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto. This 4-star Playa del Carmen property is smoke free.
Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto offers 287 air-conditioned accommodations with minibars and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers. This Playa del Carmen property provides complimentary wireless Internet access. Housekeeping is provided daily.
Minibar
In-room dining (limited hours)
LCD television
Coffee maker
Separate shower and tub
Housekeeping (daily)
Telephone
Air conditioning
Food & Drink
The property hosts a free manager's reception daily.
Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto has 6 restaurants on site.
Room service (during limited hours) is available.
Spa Services
Hot stone massage
Deep tissue massage
Prenatal massage
Sports massage
Hotel Policies
Check-in
Minimum check-in age is 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.
No rollaway/extra beds available
No cribs (infant beds) available
Debit cards not accepted
24-hour check-in
Hotel Names
Gran Porto
Gran Porto Real All Inclusive
Gran Porto Real Playa del Carmen
Gran Porto Real Resort
Gran Porto Real Resort All Inclusive Playa del Carmen
Gran Porto Resort
Gran Real Porto
Porto Real
Porto Real Resort
Real Gran Porto
Gran Porto Real Hotel
Gran Porto Real Mexico
Gran Porto Real Resort Spa
Grand Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Resort All Inclusive Playa del Carmen
Gran Porto All Inclusive-Rebranded as PANAMA JACK
Gran Porto Playa del Carmen
Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
Gran o Resort Spa Inclusive
Awards & Affiliations
Green / Sustainable Property This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
