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"I like the fact that no matter if it was pool or restaurants there was always food being offered. Like the service I was given by staff
I did not lik
... "
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4.5-star beachfront property near Mamitas Beach Club
On the beach
Within a 15-minute walk of this Luis Donaldo Colosio property, you'll find Quinta Avenida and Punta Esmeralda Beach. Mamitas Beach Club and Playa del Carmen Main Beach are also within 2 miles (3 km).
All-inclusive
A full-service spa, 14 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. There's fun for all ages with a children's pool and an arcade/game room, and in-room childcare is an added bonus.
Free WiFi, iPod docks
Boasting comforts such as Egyptian cotton sheets and down comforters, the 881 guestrooms offer thoughtful touches like bathrobes and slippers. LCD TVs come with cable channels, and other amenities include free WiFi and iPod docks.
Paradisus Playa del Carmen All Inclusive ratings based on 17 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Paradisus Playa del Carmen All Inclusive
Everyone (12)Couples (1)Family (4)
5 out of 5
I like the fact that no matter if it was pool or restaurants there was always food being offered. Like the service I was given by staff
I did not like the limitations they had on Buffet only 1 Buffet offered and also I did not like how everything closed so early when I am on vacation I like to have options at 12 or 1 and I had nothing also pools closing at 7 i love to night swim
Posted by a verified traveller on 13 Dec. 2019
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Comment from Hotel Management
14 Dec. 2019
by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
3 out of 5
What I liked about the property was that it was lovely, clean, tasty food, kid friendly, and the staff was great.
What I did not like about the property was the bathroom sink did not make sense the way it was structured. When you would wash your hands the water would run over the basin. I did not like that there was nothing to hang your wash cloth on after you showered; the iron board was a quarter size rather than full. I was unable to iron my husbands pants who is 12 feet tall; when reserving a room, ask them NOT to give you a room that reveals your bed immediately upon opening the door; not enough drawer space for two people; AND when looking for any of the activities, they want you to download their app. You can do that or take a picture of their activity display on your phone because you do not get the paper version.
I would recommend this resort for families with children. I probably would not come back a second time unless my husband decides to bring the grandchildren.
Posted by Jennifer on 1 Sep. 2019
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Comment from Hotel Management
2 Sep. 2019
by Guest Service, La Esmeralda
Dear guest, we appreciate your observations to improve the experience of our guests. We are constantly working to offer the best service and the highest quality of our drinks and food, amazing entertainment for all ages, intense cleaning and maintenance programs, immediately response with the front desk, and housekeeping to fulfil any request based on availability. Thank you for sharing your experience with us. Kind regards..
5 out of 5
I LIKE EVERYTHING ABOUT THIS PLACE, GOOD SERVICE, GOOD HELP, GOOD FOOD, CLEAN PLACE, NICE PLACE, DAY TREAT YOU LIKE KING, i WILL GO BACK TO THIS PLACE, YES.
Posted by MARTIN on 28 Jul. 2019
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Comment from Hotel Management
29 Jul. 2019
by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
3 out of 5
Not everything was in clubs I’ve there where extra charges for things on the menu
Posted by a verified traveller on 15 Jul. 2019
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Comment from Hotel Management
15 Jul. 2019
by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
1 out of 5
This property is located in a terrible part of town and gave us false expectations because our room was only half swim up and dirty. The whole hotel is a trap of sea weed and the food is poor quality for the price I payed almost 4K for this trip! One of the worst hotel all inclusive which everything has a charge! Stay away
Posted by a verified traveller on 21 Jun. 2019
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Comment from Hotel Management
27 Jun. 2019
by Guest Service, La Esmeralda.
Dear guest, we appreciate your suggestions to improve the experience of our guests. We are constantly working to offer the best service and the highest quality of our drinks and food. Also on dinning and cleaning programs to fulfil all the guests demands. Thank you for sharing your experience with us. Kind regards.
2 out of 5
Posted by a verified traveller on 12 Jun. 2019
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Comment from Hotel Management
27 Jun. 2019
by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
4 out of 5
Posted by a verified traveller on 1 Jun. 2019
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Comment from Hotel Management
4 Jun. 2019
by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
5 out of 5
Beautiful resort. Friendly, accessible and helpful staff. The rooms are clean and the staff cleans and stocks the rooms twice a day. Our room size was perfect for 2 adults and 2 small kids. The room had a nice balcony with a hot tub, a mini fridge that was stocked with water, juice, beer and snacks. We purchased the Family Concierge package which was worth the upgrade. We had access to a family lounge which was stocked with water, juice, coffee, tea, mini sandwiches, and fruits 24/7 and a beautiful library to enjoy. Smooth/short check in and late check out. Personal Concierge (butler) to make sure your needs are met. Ours (Jeaneen) made restaurant reservations, helped us plan excursions and left animal balloons and fun games for the kiddos in the suite. My only critique is the lack for food options for picky eaters (kids) at the buffet and restaurants. Overall great experience, I would recommend Paradisus La Esmeralda for families.
Posted by Mary, from Los Angeles on 8 Oct. 2018
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Comment from Hotel Management
9 Oct. 2018
by Guest Service, La Esmeralda.
Dear Mary, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards. Guest Service, La Esmeralda.
2 out of 5
Disappointed
We were looking forward to this trip heard nice things about the hotel, the beach is horrible seaweed and rocky right next to public beach not able to walk on beach! The air conditioner was not working well in our room and the beds are horrible ( I have never experienced anything like this). The staff was very nice and accommodating. I do have to say I did have the best massage ever if having one request Joanne. Otherwise I don't think I would recommend this hotel Melia has better properties.
Posted by Ann, from Chicago on 2 Apr. 2018
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5 out of 5
Very nice property, excellent helpful staff,
Very impressed with overall. Clean property, room, pool. Courteous staff, willingness to help. Nice restaurants with good food.
Check in was the only process where we had glitches.
Posted by a verified traveller on 10 Jan. 2018
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About the Paradisus Playa del Carmen All Inclusive
Paradisus Playa del Carmen All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Paradisus Playa del Carmen All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a health club, and a spa tub. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 16 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi. There's an onsite business center. Event space at this property measures 25000 square feet (2323 square meters) and includes a conference center. A children's pool, a sauna, and spa services are also featured at the luxury Paradisus Playa del Carmen All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.
881 guestrooms or units
3 levels
8 buildings
14 dining venues
4 swim-up bars
16 bars or lounges
25000 sq ft of conference space
2323 sq m of conference space
Built in 2011
Buffet breakfast (free)
Bar on the beach
Coffee shop
Deli
Towels for the beach
Umbrellas for the beach
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Gift shop
Beauty salon
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Number of outdoor pools - 5
Children's pool
Free WiFi
Snack bar/deli
In-room childcare (surcharge)
Arcade/game room
DVD player
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Cancun Intl. Airport (CUN) (55.4 km / 34.4 mi)
Parking: Free self parking
Room Amenities
Paradisus Playa del Carmen All Inclusive offers 881 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include minibars and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Minibar
IPod dock
In-room dining (24 hours)
LCD television
Cable channels
Movies for purchase
DVD player
Egyptian cotton linens
Down blanket
Bathtub or shower
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Climate control (air conditioning)
Food & Drink
Guests are served free buffet breakfast daily.
Paradisus Playa del Carmen All Inclusive has 14 restaurants on site.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 14
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 18
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Gloves are available to guests
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property does not follow regional sanitization guidelines
Property does not follow a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
gap period enforced between guest stays 48 hours
Property confirms they are implementing guest safety measures
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 26.06 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Paradisus Esmeralda
Paradisus Esmeralda All Inclusive
Paradisus Playa del Carmen La Esmeralda
Paradisus Playa del Carmen La Esmeralda All Inclusive
Paradisus Playa Carmen Esmeralda All Inclusive
Paradisus Playa Carmen Esmeralda
Paradisus Playa Carmen Esmeralda All Inclusive Playa del Carmen
Paradisus Playa del Carmen
Paradisus Playa del Carmen La Esmeralda All Inclusive
Paradisus Playa del Carmen All Inclusive Playa del Carmen
Paradisus Playa del Carmen All Inclusive All-inclusive property
You should know
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
