Room (Roulette)
Bed Count 2 Full Beds Maximum Occupancy 3 Max
C$366*
Per night/room
27 Aug. - 28 Aug.
ADVERTISING SPONSORED LISTING
Paradisus Playa del Carmen La Esmeralda All Inclusive
5th Av., Playa del Carmen,
Playa del Carmen,
QROO
1-855-887-0424
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Paradisus Playa del Carmen La Esmeralda All Inclusive
4.5 out of 5.0
"Very impressed with overall. Clean property, room, pool. Courteous staff, willingness to help. Nice restaurants with good food. Check in was the onl ... " More
Points Of Interest
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Hotel Description
Beachfront retreat
Within a 15-minute walk of this Luis Donaldo Colosio property, you'll find Quinta Avenida and Punta Esmeralda Beach. Mamitas Beach Club and Playa del Carmen Main Beach are also within 2 miles (3 km).
All-inclusive
A full-service spa, 14 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. There's fun for all ages with a children's pool and an arcade/game room, and in-room childcare is an added bonus.
Free WiFi, iPod docks
Boasting comforts such as Egyptian cotton sheets and down comforters, the 512 guestrooms offer thoughtful touches like free minibar items and bathrobes. Other amenities include free WiFi, furnished balconies, and LCD TVs with cable channels.
Paradisus Playa del Carmen La Esmeralda All Inclusive ratings based on 25 Verified Reviews
Room cleanliness
4.5 out of 5.0
Service & staff
4.5 out of 5.0
Room comfort
4.5 out of 5.0
Hotel condition
4.0 out of 5.0
Guest reviews for Paradisus Playa del Carmen La Esmeralda All Inclusive
I LIKE EVERYTHING ABOUT THIS PLACE, GOOD SERVICE, GOOD HELP, GOOD FOOD, CLEAN PLACE, NICE PLACE, DAY TREAT YOU LIKE KING, i WILL GO BACK TO THIS PLACE, YES.
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Comment from Hotel Management
29 Jul. 2019 by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
Not everything was in clubs I’ve there where extra charges for things on the menu
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Comment from Hotel Management
15 Jul. 2019 by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
This property is located in a terrible part of town and gave us false expectations because our room was only half swim up and dirty. The whole hotel is a trap of sea weed and the food is poor quality for the price I payed almost 4K for this trip! One of the worst hotel all inclusive which everything has a charge! Stay away
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Comment from Hotel Management
27 Jun. 2019 by Guest Service, La Esmeralda.
Dear guest, we appreciate your suggestions to improve the experience of our guests. We are constantly working to offer the best service and the highest quality of our drinks and food. Also on dinning and cleaning programs to fulfil all the guests demands. Thank you for sharing your experience with us. Kind regards.
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Comment from Hotel Management
27 Jun. 2019 by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
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Comment from Hotel Management
4 Jun. 2019 by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
Beautiful resort. Friendly, accessible and helpful staff. The rooms are clean and the staff cleans and stocks the rooms twice a day. Our room size was perfect for 2 adults and 2 small kids. The room had a nice balcony with a hot tub, a mini fridge that was stocked with water, juice, beer and snacks. We purchased the Family Concierge package which was worth the upgrade. We had access to a family lounge which was stocked with water, juice, coffee, tea, mini sandwiches, and fruits 24/7 and a beautiful library to enjoy. Smooth/short check in and late check out. Personal Concierge (butler) to make sure your needs are met. Ours (Jeaneen) made restaurant reservations, helped us plan excursions and left animal balloons and fun games for the kiddos in the suite. My only critique is the lack for food options for picky eaters (kids) at the buffet and restaurants. Overall great experience, I would recommend Paradisus La Esmeralda for families.
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Comment from Hotel Management
9 Oct. 2018 by Guest Service, La Esmeralda.
Dear Mary, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards. Guest Service, La Esmeralda.
Disappointed
We were looking forward to this trip heard nice things about the hotel, the beach is horrible seaweed and rocky right next to public beach not able to walk on beach! The air conditioner was not working well in our room and the beds are horrible ( I have never experienced anything like this). The staff was very nice and accommodating. I do have to say I did have the best massage ever if having one request Joanne. Otherwise I don't think I would recommend this hotel Melia has better properties.
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Very nice property, excellent helpful staff,
Very impressed with overall. Clean property, room, pool. Courteous staff, willingness to help. Nice restaurants with good food.
Check in was the only process where we had glitches.
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Beautiful resort perfect for families
We had a fabulous time at the Paradisus! This is our 2nd time at the resort. The 1st time was in 2014 and we were at the adults only side at La Perla Royal Service. This a beautiful resort although I am beginning to see some signs of wear and tear. This is not a big deal for me as the resort is still beautifully designed with a lot thought for the natural environment. Our room was very nice and does not look dated. Service was excellent for the most part. The food at the buffet was just ok. You have to eat at the restaurants for dinner to experience truly fabulous food (Vento, Bana, Mole). We arrived on Halloween and they had fun events for the kids. The resort also had a bunch of cultural events for the Day of the Dead which is celebrated in Mexico. I really appreciated that. Every night they have some sort of entertainment but we almost always missed them because we were having dinner while the shows were going on. The beach is beautiful - thankfully they did not have a seaweed problem while we were there. However, some parts of the beach are rocky. This resort does not have the best beach in Playa Del carmen but it's not the worst either. Overall, we always have a great and relaxing time at this resort and hate the day we have to leave!
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Great place, I would go again.
The place was great. The people and staff were friendly and courteous. Food was good and plentiful. Drinks too.
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About the Paradisus Playa del Carmen La Esmeralda All Inclusive
Location 5th Av., Playa del Carmen, Playa del Carmen, QROO 77710All-inclusive Details
- Yoga classes/lessons included
- Pilates classes/lessons included
- Dancing classes/lessons included
- Taxes included
- 24-hour room service
- Onsite entertainment and activities included
- Buffet and à la carte dining
- Bartending classes/lessons included
- Gratuities included
- Cooking classes/lessons included
- Water fitness classes/lessons included
- Food and beverage restrictions apply
- Laundry/dry cleaning services not included
- Surcharge for premium food items
- Surcharge for bottled wine
- All available beverages included
- Minibar (all beverages included)
- Spa/beauty facilities and services not included
- Surcharge for room service
- Onsite live performances included
- Room service not included
Property Features
Paradisus Playa del Carmen La Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Paradisus Playa del Carmen La Esmeralda All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, an outdoor pool, and a health club. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 16 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces. You'll find a business center on site. Event space at this property measures 25000 square feet (2323 square meters) and includes a conference center. A children's pool, a spa tub, and a sauna are also featured at the luxury Paradisus Playa del Carmen La Esmeralda All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.
- 512 guestrooms or units
- 3 levels
- 8 buildings
- 14 dining venues
- 4 swim-up bars
- 16 bars or lounges
- 25000 sq ft of conference space
- 2323 sq m of conference space
- Built in 2011
- Buffet breakfast (free)
- Bar on the beach
- Swim-up bar
- Coffee shop
- Deli
- Towels for the beach
- Umbrellas for the beach
- Umbrellas for the pool
- Conference center
- Business facilities
- Dry cleaning
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Concierge
- Wedding services available
- Game room or arcade
- Gift shop
- Beauty salon
- Television in lobby
- ATM
- Onsite shopping
- Bellhop
- Elevator
- Smoking in designated areas
Family Friendly Amenities
- Number of outdoor pools - 5
- Outdoor pool
- Children's pool
- Free WiFi
- Snack bar/deli
- In-room childcare (surcharge)
- Arcade/game room
- DVD player
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking
Free self parking
Transport
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (53.4 km / 33.2 mi)
- Parking: Free self parking
Room Amenities
Paradisus Playa del Carmen La Esmeralda All Inclusive offers 512 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include free minibar items and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
- Private balcony (furnished)
- Stocked minibar (free)
- IPod dock
- In-room dining (24 hours)
- LCD television
- Cable channels
- Movies for purchase
- DVD player
- Egyptian cotton linens
- Down blanket
- Bathtub or shower
- Rainfall showerhead
- Housekeeping (daily)
- Nightly turndown service
- Childcare in room (surcharge)
- Hair dryer
- Safe
- Bathrobes
- Slippers
- Designer toiletries
- Telephone
- Iron and ironing board
- Desk
- Blackout drapes
- Exterior corridor access
- Climate control (air conditioning)
Food & Drink
Guests are served free buffet breakfast daily.
Paradisus Playa del Carmen La Esmeralda All Inclusive has 14 restaurants on site.
24-hour room service is available.
Spa Services
- Sauna in spa
- Spa tub in spa
- Number of treatment rooms 14
- Minimum age to access spa is 18
- Couples treatment rooms
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Massages
Hotel Policies
Check-in
- Check-in time starts at 3 PM
- Minimum check-in age is 18
Special check-in instructions:
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.
Check-out
- Check-out by noon
Payment types
Children and extra beds
- Children are welcome.
Pets
- No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Fees
Guests will be asked to pay the following charges at the property:
- A tax is imposed by the city: MXN 20 per accommodation, per night
- Sanitation services: MXN 20 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Paradisus Esmeralda
- Paradisus Esmeralda All Inclusive
- Paradisus Playa del Carmen La Esmeralda
- Paradisus Playa del Carmen La Esmeralda All Inclusive
- Paradisus Playa Carmen Esmeralda All Inclusive
- Paradisus Playa Carmen Esmeralda
- Paradisus Playa Carmen Esmeralda All Inclusive Playa del Carmen
You should know
- Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Awards & Affiliations
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Promotions
Family Concierge Suite Benefits
Book a stay in a "Family Concierge" suite and receive family-oriented details including child-sized amenities; private swimming pool and beach area with concierge service; special amenities for children in the Suites including bathrobes and slippers; turndown service with milk and cookies; personalized mini-bar with drinks and snacks for children; "welcome" beach kit for children from Paradisus; certified butler service with contact through instant messaging; packing and unpacking services coordinated by stewardship (subject to availability); access to YHI Spa water ritual; personalized pillow menu; personalized nightly turndown service; special aromatherapy menu in the room (surcharge); access to Family Concierge private heated pool with a swim-up bar and Bali beds; and private beach access with beach butler service area.
Must book a "Family Concierge 1 Bedroom Master Suite", "Family Concierge 1 Bedroom Master Suite Swim Up", "Family Concierge 1 Bedroom Suite Swim up", or "Family Concierge Junior Suite" to receive benefits. Full details at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
Kids Stay and Eat Free
Book a stay in any room or rate category from now-December 22, 2019, for travel May 1-December 22, 2019, and up to 2 children age 12 and younger stay and eat free when registered in the same room.
Full details at check-in. Children 12 and younger eat free when ordering from the children’s menu and dining with paying adults ordering from the regular menu. Limited to 2 per room. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Blackout dates: July 8-August 19, 2019. Other restrictions and blackout dates may apply.
