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"Very impressed with overall. Clean property, room, pool. Courteous staff, willingness to help. Nice restaurants with good food.
Check in was the onl
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4.5-star beachfront property near Mamitas Beach Club
Beachfront retreat
Within a 15-minute walk of this Luis Donaldo Colosio property, you'll find Quinta Avenida and Punta Esmeralda Beach. Mamitas Beach Club and Playa del Carmen Main Beach are also within 2 miles (3 km).
All-inclusive
A full-service spa, 14 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. There's fun for all ages with a children's pool and an arcade/game room, and in-room childcare is an added bonus.
Free WiFi, iPod docks
Boasting comforts such as Egyptian cotton sheets and down comforters, the 512 guestrooms offer thoughtful touches like free minibar items and bathrobes. Other amenities include free WiFi, furnished balconies, and LCD TVs with cable channels.
Paradisus Playa del Carmen La Esmeralda All Inclusive ratings based on 27 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Paradisus Playa del Carmen La Esmeralda All Inclusive
Everyone (12)Couples (1)Family (4)
5 out of 5
I like the fact that no matter if it was pool or restaurants there was always food being offered. Like the service I was given by staff
I did not like the limitations they had on Buffet only 1 Buffet offered and also I did not like how everything closed so early when I am on vacation I like to have options at 12 or 1 and I had nothing also pools closing at 7 i love to night swim
Posted by a verified traveller on 13 Dec. 2019
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Comment from Hotel Management
14 Dec. 2019
by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
3 out of 5
What I liked about the property was that it was lovely, clean, tasty food, kid friendly, and the staff was great.
What I did not like about the property was the bathroom sink did not make sense the way it was structured. When you would wash your hands the water would run over the basin. I did not like that there was nothing to hang your wash cloth on after you showered; the iron board was a quarter size rather than full. I was unable to iron my husbands pants who is 12 feet tall; when reserving a room, ask them NOT to give you a room that reveals your bed immediately upon opening the door; not enough drawer space for two people; AND when looking for any of the activities, they want you to download their app. You can do that or take a picture of their activity display on your phone because you do not get the paper version.
I would recommend this resort for families with children. I probably would not come back a second time unless my husband decides to bring the grandchildren.
Posted by Jennifer on 1 Sep. 2019
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Comment from Hotel Management
2 Sep. 2019
by Guest Service, La Esmeralda
Dear guest, we appreciate your observations to improve the experience of our guests. We are constantly working to offer the best service and the highest quality of our drinks and food, amazing entertainment for all ages, intense cleaning and maintenance programs, immediately response with the front desk, and housekeeping to fulfil any request based on availability. Thank you for sharing your experience with us. Kind regards..
5 out of 5
I LIKE EVERYTHING ABOUT THIS PLACE, GOOD SERVICE, GOOD HELP, GOOD FOOD, CLEAN PLACE, NICE PLACE, DAY TREAT YOU LIKE KING, i WILL GO BACK TO THIS PLACE, YES.
Posted by MARTIN on 28 Jul. 2019
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Comment from Hotel Management
29 Jul. 2019
by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
3 out of 5
Not everything was in clubs I’ve there where extra charges for things on the menu
Posted by a verified traveller on 15 Jul. 2019
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Comment from Hotel Management
15 Jul. 2019
by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
1 out of 5
This property is located in a terrible part of town and gave us false expectations because our room was only half swim up and dirty. The whole hotel is a trap of sea weed and the food is poor quality for the price I payed almost 4K for this trip! One of the worst hotel all inclusive which everything has a charge! Stay away
Posted by a verified traveller on 21 Jun. 2019
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Comment from Hotel Management
27 Jun. 2019
by Guest Service, La Esmeralda.
Dear guest, we appreciate your suggestions to improve the experience of our guests. We are constantly working to offer the best service and the highest quality of our drinks and food. Also on dinning and cleaning programs to fulfil all the guests demands. Thank you for sharing your experience with us. Kind regards.
2 out of 5
Posted by a verified traveller on 12 Jun. 2019
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Comment from Hotel Management
27 Jun. 2019
by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
4 out of 5
Posted by a verified traveller on 1 Jun. 2019
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Comment from Hotel Management
4 Jun. 2019
by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
5 out of 5
Beautiful resort. Friendly, accessible and helpful staff. The rooms are clean and the staff cleans and stocks the rooms twice a day. Our room size was perfect for 2 adults and 2 small kids. The room had a nice balcony with a hot tub, a mini fridge that was stocked with water, juice, beer and snacks. We purchased the Family Concierge package which was worth the upgrade. We had access to a family lounge which was stocked with water, juice, coffee, tea, mini sandwiches, and fruits 24/7 and a beautiful library to enjoy. Smooth/short check in and late check out. Personal Concierge (butler) to make sure your needs are met. Ours (Jeaneen) made restaurant reservations, helped us plan excursions and left animal balloons and fun games for the kiddos in the suite. My only critique is the lack for food options for picky eaters (kids) at the buffet and restaurants. Overall great experience, I would recommend Paradisus La Esmeralda for families.
Posted by Mary, from Los Angeles on 8 Oct. 2018
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Comment from Hotel Management
9 Oct. 2018
by Guest Service, La Esmeralda.
Dear Mary, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards. Guest Service, La Esmeralda.
2 out of 5
Disappointed
We were looking forward to this trip heard nice things about the hotel, the beach is horrible seaweed and rocky right next to public beach not able to walk on beach! The air conditioner was not working well in our room and the beds are horrible ( I have never experienced anything like this). The staff was very nice and accommodating. I do have to say I did have the best massage ever if having one request Joanne. Otherwise I don't think I would recommend this hotel Melia has better properties.
Posted by Ann, from Chicago on 2 Apr. 2018
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5 out of 5
Very nice property, excellent helpful staff,
Very impressed with overall. Clean property, room, pool. Courteous staff, willingness to help. Nice restaurants with good food.
Check in was the only process where we had glitches.
Posted by a verified traveller on 10 Jan. 2018
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About the Paradisus Playa del Carmen La Esmeralda All Inclusive
The property is undergoing renovations. The following areas are affected:
Dining venue
One of the dining venues
During renovations, the property will make every effort to minimize noise and disturbance.
All-inclusive Details
Yoga classes/lessons included
Pilates classes/lessons included
Dancing classes/lessons included
Taxes included
24-hour room service
Onsite entertainment and activities included
Buffet and à la carte dining
Bartending classes/lessons included
Gratuities included
Cooking classes/lessons included
Water fitness classes/lessons included
Food and beverage restrictions apply
Laundry/dry cleaning services not included
Surcharge for premium food items
Surcharge for bottled wine
All available beverages included
Minibar (all beverages included)
Spa/beauty facilities and services not included
Surcharge for room service
Onsite live performances included
Room service not included
Property Features
Paradisus Playa del Carmen La Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Paradisus Playa del Carmen La Esmeralda All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a health club, and a spa tub. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 16 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces. You'll find a business center on site. Event space at this property measures 25000 square feet (2323 square meters) and includes a conference center. A children's pool, a sauna, and spa services are also featured at the luxury Paradisus Playa del Carmen La Esmeralda All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.
Paradisus Playa del Carmen La Esmeralda All Inclusive offers 512 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include free minibar items and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony (furnished)
Stocked minibar (free)
IPod dock
In-room dining (24 hours)
LCD television
Cable channels
Movies for purchase
DVD player
Egyptian cotton linens
Down blanket
Bathtub or shower
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Climate control (air conditioning)
Food & Drink
Guests are served free buffet breakfast daily.
Paradisus Playa del Carmen La Esmeralda All Inclusive has 14 restaurants on site.
24-hour room service is available.
Spa Services
Sauna in spa
Spa tub in spa
Number of treatment rooms 14
Minimum age to access spa is 18
Couples treatment rooms
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Special check-in instructions:
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pets
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 25.34 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Paradisus Esmeralda
Paradisus Esmeralda All Inclusive
Paradisus Playa del Carmen La Esmeralda
Paradisus Playa del Carmen La Esmeralda All Inclusive
Paradisus Playa Carmen Esmeralda All Inclusive
Paradisus Playa Carmen Esmeralda
Paradisus Playa Carmen Esmeralda All Inclusive Playa del Carmen
You should know
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Promotions
Family Concierge Suite Benefits
Book a stay in a "Family Concierge" suite and receive family-oriented details including child-sized amenities; private swimming pool and beach area with concierge service; special amenities for children in the Suites including bathrobes and slippers; turndown service with milk and cookies; personalized mini-bar with drinks and snacks for children; "welcome" beach kit for children from Paradisus; certified butler service with contact through instant messaging; packing and unpacking services coordinated by stewardship (subject to availability); access to YHI Spa water ritual; personalized pillow menu; personalized nightly turndown service; special aromatherapy menu in the room (surcharge); access to Family Concierge private heated pool with a swim-up bar and Bali beds; and private beach access with beach butler service area.
Must book a "Family Concierge 1 Bedroom Master Suite", "Family Concierge 1 Bedroom Master Suite Swim Up", "Family Concierge 1 Bedroom Suite Swim up", or "Family Concierge Junior Suite" to receive benefits. Full details at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
