"I like the fact that no matter if it was pool or restaurants there was always food being offered. Like the service I was given by staff I did not lik ... " More
On the beach
Within a 15-minute walk of this Luis Donaldo Colosio property, you'll find Quinta Avenida and Punta Esmeralda Beach. Mamitas Beach Club and Playa del Carmen Main Beach are also within 2 miles (3 km).
All-inclusive
A full-service spa, 14 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. There's fun for all ages with a children's pool and an arcade/game room, and in-room childcare is an added bonus.
Free WiFi, iPod docks
Boasting comforts such as Egyptian cotton sheets and down comforters, the 881 guestrooms offer thoughtful touches like bathrobes and slippers. LCD TVs come with cable channels, and other amenities include free WiFi and iPod docks.
14 Dec. 2019 by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
2 Sep. 2019 by Guest Service, La Esmeralda
Dear guest, we appreciate your observations to improve the experience of our guests. We are constantly working to offer the best service and the highest quality of our drinks and food, amazing entertainment for all ages, intense cleaning and maintenance programs, immediately response with the front desk, and housekeeping to fulfil any request based on availability. Thank you for sharing your experience with us. Kind regards..
29 Jul. 2019 by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
15 Jul. 2019 by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
27 Jun. 2019 by Guest Service, La Esmeralda.
Dear guest, we appreciate your suggestions to improve the experience of our guests. We are constantly working to offer the best service and the highest quality of our drinks and food. Also on dinning and cleaning programs to fulfil all the guests demands. Thank you for sharing your experience with us. Kind regards.
27 Jun. 2019 by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
4 Jun. 2019 by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
9 Oct. 2018 by Guest Service, La Esmeralda.
Dear Mary, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards. Guest Service, La Esmeralda.
Paradisus Playa del Carmen All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Paradisus Playa del Carmen All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a health club, and a spa tub. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 16 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi. There's an onsite business center. Event space at this property measures 25000 square feet (2323 square meters) and includes a conference center. A children's pool, a sauna, and spa services are also featured at the luxury Paradisus Playa del Carmen All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Paradisus Playa del Carmen All Inclusive offers 881 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include minibars and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily.
Paradisus Playa del Carmen All Inclusive has 14 restaurants on site.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.