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4.7 out of 5

"The staff and shows were amazing, and the resort was beautiful. The food was very good unless you are a very picky eater. Other than the pool tiles ar ... " More

By a verified traveller on Wed 17 Jul 2019

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Hotel Description

4.5-star beachfront hotel near El Camaleon Mayakoba Golf Course

Beachside getaway

You'll be within 6 miles (10 km) of Maroma Beach and 9 miles (15 km) of Quinta Alegría Shopping Mall. Xplor Theme Park and Xcaret Eco Theme Park are within 12 miles (20 km).

Luxury amenities

This smoke-free hotel features a private beach, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 6 restaurants and free perks like valet parking and WiFi in public areas.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and premium bedding, the 290 guestrooms offer thoughtful touches like bathrobes and slippers. Plasma TVs come with cable channels, and other amenities include free WiFi and balconies.

Preferred Club Honeymoon Suite Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Tropical View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Deluxe Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Deluxe Tropical View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets Capri Riviera Cancun ratings based on 20 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Secrets Capri Riviera Cancun

Everyone (13) Couples (3) Family (3)
5 out of 5
The staff and shows were amazing, and the resort was beautiful. The food was very good unless you are a very picky eater. Other than the pool tiles around the pool that are very slippery, and it is an issue, I would not listen to any other negative responses that you sometimes see in online reviews.

Posted by on 17 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by SECRC-eConcierge

Dear guest, Thank you for choosing to stay at Secrets Capri Riviera Cancún and for taking the time to write your experience. We humbly work hard every day to provide the best services for you. We hope to have the honor of welcome you back again Warm regards

5 out of 5
My husband and I had an amazing time. Since the day we arrived the staff was so attentive and super friendly. Jazmin, Victor, Fernando, Omar, Alberto & Amira (just to name a few of the staff) were beyond amazing! Amira was our concierge & would drop by and check on us & make sure everything was ok. Assisted us in making a trip to the Quinta Avenida & gave us a few tips as well. Victor made our romantic dinner on the beach a truly unforgettable experience. So much so it exceeded my husbands expectations! Fernando, Omar & Alberto made our stay super enjoyable with their good humor and delicious drinks. To say we loved our stay & how the staff treated us is an understatement. We look forward to coming back soon!

Posted by , from U.S. on 3 Jul. 2019

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Comment from Hotel Management

5 Jul. 2019 by SECRC-eConcierge

Dear Mireya, Thank you for sharing your thoughts on your stay. It is wonderful to hear that your stay was nothing short of exceptional. We do hope you will consider a return in the future so we can provide you with another outstanding experience. Warm regards,

5 out of 5
Clean, everything was perfect. Food was great, hotel was beautiful.

Posted by on 19 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by SECRC-eConcierge

Dear guest, Thank you for staying with us and for sharing your fine comments. We were glad to read that you enjoyed at Secrets Capri Riviera Cancún, please be assured we will be waiting for you open arms to this, your home at the paradise. Best regards,

5 out of 5
I loved the food, staff, and hotel amenities. No complaints. I had a great time and would definitely go again.

Posted by on 10 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by SECRC-eConcierge

Dear guest,, We appreciate you have taken the time to write a review about your stay with us. We are glad to read that you have enjoyed our staff’s attentive service. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience here at Secrets Capri Riviera Cancun. Best regards

5 out of 5
Nice clean place. The food, service, entertainment was all good. We would go back anytime.

Posted by , from Hazel, SD on 26 Feb. 2019

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Comment from Hotel Management

1 Mar. 2019 by secrc-econcierge

Dear Kent, We appreciate that you have taken time to share your opinion. Your comments help us to know the level of satisfaction that our guests have. We are very happy to know that you appreciate the effort of our team, they are always working to improve their service. We hope to have the opportunity to host you again at Secrets Capri Riviera Cancún! Warm regards

4 out of 5

4 stars with 1 bad star

Extremely nice hotel and excellent service. I would give this hotel 5 stars if it wasn’t for the neglected pool. I have never seen a worse pool in my life. There were missing tiles, cracks and was slipping walking in and out. I witnessed numerous people slipping and falling just by walking on the edge of the pool. A few people cut the bottom of their feet on the bottom of the pool from missing tile. The pool bar was cracked and looked like it was about to crumble. The watered down drinks did not help either. Other than the pool, the hotel, staff and service was excellent. The food was above average for a resort. This would be a 5 star resort if they were to renovate the pool.

Posted by , from Fort Worth, TX on 14 Jul. 2018

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Comment from Hotel Management

16 Jul. 2018 by SECRC-eConcierge

Dear Nathan, Thank you for detailing your experiences from your stay, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to read that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your stay less than perfect. Reading your comment is the way we can improve our areas and services in our resort. Hope you find a way to give us a second chance to offer the quality of service you deserve in your future vacation. Best regards.

5 out of 5

Food is average

Food was just average. Entertainment was good. Very friendly staff and always willing to help. Spa needs updating and repairs.

Posted by on 9 Jul. 2018

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Comment from Hotel Management

11 Jul. 2018 by SECRC Community manager

Dear guest, Thank you very much for staying with us at Secrets Capri Riviera Cancún. We value the time you invested in writing this comment, as we faithfully believe that it is through the perception of our guests that we can improve the quality of the services we offer every day. We would like to have the opportunity to serve you again on your next trip to La Riviera Maya. Please come back soon, we will be happy to serve you again. Warm regards.

5 out of 5

Absolutely amazing!!

Our entire stay was absolutely amazing. We were greeted at check in with drinks and a “Welcome Home,” and that is exactly how it felt. The room was clean and we always had fresh towels, a stocked minibar and 24 hour room service. The beds are a little firm, but always clean and freshly made when you get out of them. The food was amazing with several places to choose from. The waiters, bar staff, grounds keepers, everyone was SO amazing! Friendly, helpful and always right there to help you. This is an older respite but still very nice. A great place to relax and not worry about crazy youngsters and wild parties. At least during our week stay. Defiantly love to go back and bring friends!!

Posted by , from Nebraska on 30 Mar. 2018

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Comment from Hotel Management

3 Apr. 2018 by SECRC-eConcierge

Dear Stacia, We are thrilled to know that you enjoyed the ambience of the hotel as well as our food, drinks and the service of our team, we will let them know your kind comments. It was a true pleasure to be your hosts of this holiday and we all hope that you will not leave it too long before you chose to visit us again. Thank you very much for your review and for choosing our resort. Best regards!

5 out of 5

Exceptional service

Waiter service by pool, beach or in restaurants is top notch! Never a wait. They bring them as fast as you can drink them. All very friendly and happy to be there. Food was very good to. Cactus for breakfast and lunch. Italian or Japanese for dinners are way to go. Buffet is a good fill in, but not overwhelmingly good, except for breakfast.

Posted by , from East Hartford, CT on 18 Feb. 2018

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Comment from Hotel Management

19 Feb. 2018 by SECRC-eConcierge & Community Manager

Dear Matt, Thank you for your glowing review, I thoroughly enjoyed reading it. It is our true pleasure that you had a memorable stay with us and enjoyed the comfort of our resort. Thank you so much for recommending us with all the TripAdvisor community. We are looking forward to hopefully welcoming you back in the future. Kind Regards,

5 out of 5

Excellent service

Staff was courteous and willing to help. Would stay at same location again and hope some of same staff are there. Maybe 2% encountered out of whole 5 days stay where it was not so willing! Food quality was great. However, buffet dinner first night was lacking and there was a comment made by staff when we didn't finish the food.

Posted by on 5 Dec. 2017

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Comment from Hotel Management

8 Dec. 2017 by Social Media Coordinator

Thank you very much for letting us know how was your experience at our resort. We love to read reviews like yours, where our beloved guests allow us to know the level of satisfaction that they have. It is a pleasure to know that our staff service was amazing. Your suggestions are important too, these let us know what aspects we need to improve. We hope to see you in a near future at Secrets Capri Riviera Cancún! Warm regards.

All-inclusive Details

  • Access to onsite clubs included
  • Airport transfers not included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Gratuities included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • Tennis lessons included
  • All non-motorized water sports included
  • Snorkeling included
  • Kayaking included
  • Rowing/canoeing included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • All meals served buffet-style
  • 24-hour room service
  • Buffet and à la carte dining
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Tennis included
  • Volleyball included
  • Surfing/boogie boarding not included
  • All available beverages included
  • Climbing wall not included
  • Bicycling included
  • Golf not included
  • Paintball not included
  • Soccer (football) not included
  • Tennis rackets included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Ziplining not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Offsite nightclub access not included
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Theme parties included

Property Features

Some rates at Secrets Capri Riviera Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Secrets Capri Riviera Cancun, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like snorkeling and parasailing. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean hotel also offers an outdoor pool, an outdoor tennis court, and a spa tub. Free self parking and valet parking are available. This 4.5-star Playa del Carmen hotel is smoke free.

  • 290 guestrooms or units
  • 5 levels
  • 3 buildings
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2003
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (47.1 km / 29.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Secrets Capri Riviera Cancun offers 290 air-conditioned accommodations with iPod docking stations and safes. Rooms open to balconies. Pillowtop beds feature premium bedding. 55-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Pillowtop beds
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Coco Cafe - This coffee shop specializes in international cuisine.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Secrets Capri Riviera Cancun

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All Inclusive Capri
  • All Inclusive Secrets Capri Riviera Cancun
  • Capri All Inclusive
  • Capri Riviera
  • Capri Secrets Cancun
  • Secrets Capri All Inclusive
  • Secrets Capri Cancun
  • Secrets Capri Riviera Cancun All Inclusive Playa del Carmen
  • Secrets Capri Riviera Cancun Playa del Carmen
  • Secrets Capri Riviera Cancun All Inclusive
  • Secrets Capri Riviera Cancun All Inclusive Adults
  • Secrets Capri Riviera Cancun All Inclusive Adults Hotel
  • Secrets Capri Riviera Cancun All Inclusive Adults
  • Hotel Secrets Capri Riviera Cancun - All Inclusive - Adults Only
  • Secrets Capri Riviera Cancun All Inclusive Adults Only
  • Secrets Capri Riviera Cancun All Inclusive
  • Secrets Capri Riviera Cancun Hotel
  • Secrets Capri Riviera Cancun Playa del Carmen
  • Secrets Capri Riviera Cancun Hotel Playa del Carmen
  • Secrets Capri Riviera Cancun Optional All Inclusive
  • Secrets Capri Riviera Cancun All Inclusive Adults Only

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Rainforest Alliance Sustainable Tourism Certification
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.