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Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
4.5-star beachfront property near El Camaleón Mayakoba Golf Course

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Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
Property video
Outdoor spa tub
Lobby
4 bars/lounges, swim-up bar, poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Gran Coyote Golf
    ‪9 min drive‬
  • Place, Tres Rios Ecopark
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪86 min drive‬

Room options

View all photos for Junior Suite Tropical View Double

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Tropical View Double

8.0 out of 10
Very good
(8 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Tropical View King

9.6 out of 10
Exceptional
(15 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Tropical View Swim Out King

Premium bedding, down comforters, free minibar, in-room safe

Club Level Junior Suite Tropical View Swim Out King

9.6 out of 10
Exceptional
(10 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Master Suite Ocean Front King

Premium bedding, down comforters, free minibar, in-room safe

Club Level Master Suite Ocean Front King

  • 96 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Ocean Front Double

View from room

Club Level Junior Suite Ocean Front Double

  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Level Junior Suite Ocean Front King

Premium bedding, down comforters, free minibar, in-room safe

Club Level Junior Suite Ocean Front King

  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Ocean Front Private Pool King

Club Level Junior Suite Ocean Front Private Pool King

Club Level Junior Suite Ocean Front Private Pool King

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Pool View Swim Out King

Premium bedding, down comforters, free minibar, in-room safe

Club Level Junior Suite Pool View Swim Out King

8.6 out of 10
Excellent
(8 reviews)
  • 56 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Ocean View King

9.6 out of 10
Exceptional
(14 reviews)
  • 44 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Ocean Front Swim Out King

Club Level Junior Suite Ocean Front Swim Out King

Club Level Junior Suite Ocean Front Swim Out King

  • 63 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Presidential Suite King

Premium bedding, down comforters, free minibar, in-room safe

Club Level Presidential Suite King

  • 147 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Beachside getaway.A stay at this Riviera Maya property places you within 6 miles (10 km) of Maroma Beach and 9 miles (15 km) of Quinta Alegría Shopping Mall. Xplor Theme Park and Xcaret Eco Theme Park are within 12 miles (20 km).

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.2 km
  • Gran Coyote Golf - 9 min drive - 6.7 km
  • Tres Rios Ecopark - 10 min drive - 3.8 km
  • 28 de Julio Square - 12 min drive - 9.2 km
  • Playa Xcalacoco - 13 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Festival - ‬7 min drive
  • ‪Black & White - ‬8 min drive
  • ‪El Charro - ‬8 min drive
  • ‪Jaal-Ha - ‬9 min drive
  • ‪La Hacienda - ‬8 min drive

About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5-star beachfront property near El Camaleón Mayakoba Golf Course
Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the free beach club on site and cabanas (surcharge) for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Riviera Maya Adults Only All Inclusive like an outdoor pool and complimentary bicycles.

There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a hot tub, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hyatt Zilara Riviera Maya Adults Only All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 291 guestrooms or units
  • 5 levels
  • 3 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • 6747 sq ft of conference space
  • 627 sq m of conference space
  • Built in 2003
  • Karaoke
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. Televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Table tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (54 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchairs on site

Room amenities

Entertainment

  • 52-inch TV with cable channels

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 645 out of 1014 reviews
Rating 8 - Good. 211 out of 1014 reviews
Rating 6 - Okay. 97 out of 1014 reviews
Rating 4 - Poor. 40 out of 1014 reviews
Rating 2 - Terrible. 21 out of 1014 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Diva DJwanna Jena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is wonderful. Ricardo is very caring. Overall property is beautiful. Ocean is within walking distance.
Birthday banner on our room
Hibachi dinner at hotel
Mariachi band for my birthday
Hotel delivery for my birthday
Stayed 4 nights in Sep 2025

10/10 Excellent

Brittney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, especially the event staff.
Stayed 4 nights in Sep 2025

10/10 Excellent

Elda Rocio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean all the time and great stuff
Stayed 4 nights in Sep 2025

8/10 Good

Zahra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel, very quiet and relaxing. I would have appreciated the buffet restaurant open longer and for dinner to provide diverse meal options. Also would be wonderful to add more shows each night for entertainment
Stayed 4 nights in Sep 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed how small the property was, and how good the service was at the bars, the restaurants, and the pool. Julio at Legends Sports Bar is a legend himself when it comes to cocktails, and his mezcal wisdom is unmatched. The mosquitos in the tropical view swim-out was a bummer, but other than that, it was a fantastic experience.
Stayed 3 nights in Sep 2025

4/10 Poor

Randip

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Ok, so first of all I have been to other Hyatt location but this one is the worst of all. No customer service at all. The place is only 20% filled but they are running out of alcohol. Its really unheard of. We have been drinking one particular type of whisky from 5pm to 8pm and all of the sudden they said they dont have it anymore. I wanted some of my friends who were visiting another resort close by to just come visit us for like an hour or less without using any of the resorts accommodations, I was told that they have to pay $90/person to come in. This is not my first rodeo. I have been using Hyatts locations for many years. This is the first time I have experienced this type of service. If im paying for the something at asked pricing without any negotiations then I deserve the service. Please book other locations. Manager said he cannot do anything. Not even "Sorry"
Stayed 3 nights in Sep 2025

10/10 Excellent

VINAY R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful property. Need separate transportation to get here from the airport. It quiet, well staffed. Very helpful, and no pressure on guesty
Stayed 4 nights in Sep 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for us!

Due to our physical limitations we stayed around the property all the time. Loved the pool. At our request, room was closest to everything, including elevator down to pool. All staff super friendly and fun helping us with our limited spanish! All inclusive is THE BEST! Mexican Independence Day was our final day. What a party!!!
Stayed 6 nights in Sep 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You couldn’t have asked for a better staff. Everyone was great. The rooms were in top shape every single day. The pool views were awesome.
Stayed 5 nights in Sep 2025

10/10 Excellent

Louis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is super special! Super clean, newer looking, fabulous staff, gorgeous pool, good food, and white sand beaches!
Stayed 3 nights in Sep 2025

10/10 Excellent

Zane

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, great food, beautiful beach & pool! Smaller resort that is easy to get around including to the beautiful beach.

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the entertainment crew from the pool to night scene was super fun. they made the stay for my family fun.
Stayed 7 nights in Sep 2025

4/10 Poor

Timothy Aaron

Travelled with family
Disliked: Staff & service, property conditions & facilities
Mosquitoes were horrible inside the resort and out. Only one restaurant open in the evening if you don’t go to the planned events. And very limited.
Stayed 4 nights in Aug 2025

10/10 Excellent

Stephani

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a smaller property and was not so busy as we went in the low season. Fantastic restaurants, staff, the spa, and our room. I would highly recommend this resort to a couple who are not looking to party all night, but more as a retreat.
Stayed 4 nights in Sep 2025

10/10 Excellent

Maria Rosa Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O-M-G! This is a beautiful resort with spectacular service. Our butlers Fernanda & Renata were kind, friendly & beyond fabulous! We had the best pool & beach drink service from Alejandro & his partner. I have been to 20+ resorts in Mexico & this is top notch. If you’re looking for a smaller resort with great food, a beautiful pool, gorgeous beaches, and the best staff ever, this is the place! We were a group of 20 & every one of us were treated like royalty!
Stayed 3 nights in Sep 2025

10/10 Excellent

Karlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!! New and modern. Incredibly well designed spa! Several restaurants with tasty options. Staff was extremely friendly, attentive, and catering!
Stayed 3 nights in Sep 2025

10/10 Excellent

Cynthia Michelle

Stayed 3 nights in Sep 2025

10/10 Excellent

JOSEPH

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay. Missed out one of the restaurants that wasn’t open. Would recommend this location to friends and family. Thank you!
Our room and swim out view
Stayed 4 nights in Sep 2025

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Going this time of year was so relaxing, the staff was very nice. Everything was amazing for me and my guy.
Stayed 4 nights in Sep 2025

10/10 Excellent

catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some updates and also some other dinning options
Stayed 4 nights in Sep 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Everardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Best in las 3 years

The room was great the spa wonderful and the staff just the Best. Especially Renata and Fernanda and also Enrique , Martin ,Daniel , Adolfo ,
Stayed 3 nights in Sep 2025

6/10 Okay

Lizzette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025