"There was no elevator. No one answered the phone when we called from the airport for a ride. Uber rider warned us it was a bad area at dark. Restau
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Enjoy the free airport shuttle at this 3-star Portland hotel
Near the airport
You'll find Portland Air National Guard Base and Cascade Station within 2 miles (3 km) of this hotel. Mt Hood Community College - Maywood Park Campus and The Grotto are also within 3 miles (5 km).
Free airport shuttle
This hotel doesn't skimp on freebies - guests have free WiFi and a free airport shuttle. Business travelers can take advantage of the 24-hour business center. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.
Red Lion Hotel Portland Airport ratings based on 73 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Red Lion Hotel Portland Airport
Everyone (38)Couples (6)Family (27)
2 out of 5
No coffee or coffee maker, cups , only 2 plastic water cups toilet did not work right, and no elevator.
Posted by Jo on 30 Sep. 2022
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Comment from Hotel Management
1 Oct. 2022
by Hotel General Manager
Dear Jo,We are sorry to hear that it was not as per your expectations and that nothing seemed to be right during your stay with us. We have seriously taken note of all the points mentioned in your review and will take the necessary steps to improve our guests' experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely, Hotel General Manager
3 out of 5
There was no elevator. No one answered the phone when we called from the airport for a ride. Uber rider warned us it was a bad area at dark. Restaurant in hotel was closed. Had to leave for the airport 1.5 earlier than planned because their van would be busy w another hotel’s guests when we needed a ride.
Posted by Beth on 29 Sep. 2022
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Comment from Hotel Management
30 Sep. 2022
by Hotel General Manager
Dear Beth,We are distressed to read your feedback and are sad to hear that you were disappointed with your recent experience at our property. We deeply apologize for all the issues you faced during your stay and regret not having had the opportunity to assist you when it mattered the most, as we are always here to help. We will make sure this is an isolated issue and it does not happen again next time you visit us. Please do visit us again. Sincerely, Hotel General Manager
5 out of 5
Friendly easy check in. Room is pristine condition
Posted by SUZANNE, from EUGENE on 28 Sep. 2022
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Comment from Hotel Management
28 Sep. 2022
by Hotel General Manager
Dear Suzanne,Thank you so much for your amazing feedback. I’m so pleased that you liked our friendly and easy check-in along with our rooms. We take real pride in this hotel and in serving guests like you, and I’m happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel General Manager
4 out of 5
Our stay was very comfortable. This obviously isn't a 5-star facility, but considering the price, the room is a good value.
Posted by Michael on 20 Sep. 2022
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Comment from Hotel Management
21 Sep. 2022
by Hotel Manager
Dear Michael,Thanks for the stay. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to your next visit.Sincerely, Hotel General Manager
4 out of 5
easy to get to from PDX
Posted by Kerry on 9 Sep. 2022
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Comment from Hotel Management
10 Sep. 2022
by Hotel General Manager
Dear Kerry,We really appreciate your choosing to stay at our hotel. I'm overjoyed that you thought of us as the ideal spot to stay and that you appreciated our convenient location near your destinations of interest. We take great pride in this hotel and in taking care of our guests like you, so I'm delighted that your stay was so excellent. We anticipate having you here with us again soon.Sincerely, Hotel General Manager
5 out of 5
Good: check-in person was super friendly and helpful!
Not so good: no coffee machines in the room
Posted by Kristie, from Poway on 1 Sep. 2022
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Comment from Hotel Management
2 Sep. 2022
by Hotel General Manager
Dear Kristie,Thanks for being a wonderful guest at our hotel. While you were happy with the friendly and helpful check-in staff, we shall take care of providing you with the coffee machines in the room as mentioned in the near future. Please visit us again.Sincerely, Hotel General Manager
1 out of 5
This place is dirty and dated. We moved rooms because the first one smelled so bad; the second wasn't much better. It literally smells like animals have urinated on the carpet. The placed is dated and not maintained. Should be listed as a 1* place, yet they are still charging $150 per night. No dining nearby. Customer service is non-existent at the front desk, like they hated their job and didn't want to be there. The only bright spot in the entire stay was that the airport shuttle drivers were friendly. I would avoid staying here, even for a simple overnight to catch a morning plane.
Posted by Mark, from Lakeside on 15 Aug. 2022
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Comment from Hotel Management
16 Aug. 2022
by Hotel General Manager
Dear Mark,
We are very sorry to read about the poor experience you had. Please accept our sincere apologies. This is indeed very unfortunate. Rest assured, I fully understand your disappointment and frustration due to the issues you have mentioned. We would like to inform you that this is not a regular feature of our hospitality, and we will properly check your comments with the team and implement appropriate solutions to please our guests. I hope you will consider us again in the future, as we would love the chance to change your impression of our property.
Sincerely,
Hotel General Manager
4 out of 5
Never did get any drinking cups. Phone doesn't work, several light bulbs didn't work. Worn out towels.
Comfortable bed.
Posted by STANLEY, from SAN DIEGO on 22 Jul. 2022
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Comment from Hotel Management
23 Jul. 2022
by Hotel General Manager
Dear STANLEY,
We are sorry to hear you it was not as per your expectations, and nothing seemed to be right during your stay with us, except the comfortable beds. We have seriously taken note of all the points as mentioned in your review and will take the necessary steps to improve staying experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.
Sincerely,
Hotel General Manager
2 out of 5
The night staff was unfriendly. The room smelled terrible. The mirror on the sliding closet doors was cracked. The nightstand had lots of scratches on it. There was no hair dryer or coffee pot. If i could have canceled the reservation, i would have.
Posted by Victoria on 23 Jun. 2022
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Comment from Hotel Management
23 Jun. 2022
by Hotel General Manager
Dear Victoria,
I sincerely apologize for falling short of your expectations. I'm sorry if I caused you any trouble. The issues found during your stay are being addressed, and we are doing everything we can to make sure they are fixed. Although we are sorry for your disappointment, we do hope to have you as a guest again soon. You can count on having a wonderful time there.
Sincerely,
Hotel General Manager
WiFi is free in public spaces. You'll find a 24-hour business center on site. A roundtrip airport shuttle is free (available 24 hours). The business-friendly Red Lion Hotel Portland Airport also features a fitness center, laundry facilities, and a front desk safe. For a fee, parking is available. This 3-star Portland hotel is smoke free.
67 guestrooms or units
2 levels
Business center (24 hours)
Self-service laundry
Front desk (24 hours)
Front-desk safe
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Property shuttles: Free airport shuttle
Parking: Self parking available for a surcharge
Room Amenities
Red Lion Hotel Portland Airport offers 67 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
Pillowtop beds
Flat-screen television
Cable channels
Premium channels
Refrigerator
Microwave
Coffee maker
Luxury bedding
Shower and tub combination
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at noon
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 15 per pet, per night
Only dogs are allowed
Policies
Parking is available only for the duration of the guest's stay.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Prepaid credit cards are not accepted for any bookings or onsite payments. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and lunch.
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Number of children who can stay free - 3
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
No gap period between guest stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property does not follow sanitization practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: USD 10.00 per night
Pet fee: USD 15 per pet, per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Red Lion Hotel Portland Airport
Red Lion Portland Airport
Portland Red Lion
Red Lion Portland Portland
Red Lion Hotel Portland Airport Hotel
Red Lion Hotel Portland Airport Portland
Red Lion Hotel Portland Airport Hotel Portland
You should know
Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
