2/10 Terrible
michelle
Aug 29, 2025
Nightmare Stay
We checked in for a few days of exploring the area without high expectations. Check in seemed fine and friendly. Wierd room decorating but nice view. We found the disinfectant in the room so strong we had to leave the door open just to breathe. There were ants in room, it may have been bug spray. After a huge lightning storm the staff was yelling and slamming furniture in the courtyard until 1:30 AM and even after I messaged the desk to ask for some quiet. I get it, they were overwhelmed, but at some point the guests should have been a priority.
The room had leaks and also a water problem and also made an unbearable noise. The hall way was still full of water in the morning and that is not a great combination on a slick marble floor. After attempting to have an amended bill we were told they had already given us a break and a “upgrade “ and they did not book us for two, even though they checked us both in and took photos of our passports. All of the above was communicated to various staff without any attempt at trouble shooting. Breakfast was mediocre at best. Pool was dirty and cold. We left exhausted and frustrated. A complete nightmare stay.
michelle
Stayed 2 nights in Aug 2025







































